Forum Bug: Reset you password

Tried to log in , got the message I would have to reset my password, likely due to ‚Administrator changing my account information‘
This normal? Or did I get hacked? Just want to be sure

Comments

  • KGBKGB Posts: 872 Critical Contributor
    I got the same.

    Went thru the process and reset my password and changed it (back to what it was. LOL).

    Not sure exactly why we got this message.

    KGB
  • TPF AlexisTPF Alexis Posts: 3,468 Chairperson of the Boards
    Ditto on all counts. I did look through to see if there were any spam posts made under my name or something, but didn't see any.
  • ChameleonChameleon Posts: 134 Tile Toppler
    Also happened to me.  What gives @IceIX
  • abmorazabmoraz Posts: 543 Critical Contributor
    Just happened to me as well.

    Maybe someone hacked the forums and we all need to watch out for Identity Theft....
  • YepyepYepyep Posts: 664 Critical Contributor
    Same thing here. I wondered if maybe a disgruntled employee left but -- NOBODY should have access to account passwords... Ever. There's no situation in which anyone should need to login as someone else. And administrator can no doubt axe an account or do anything else necessary.
  • DeNappaDeNappa Posts: 947 Critical Contributor
    Me too.

    Any admin know why? @Brigby @LakeStone maybe?
  • PersephonePersephone Posts: 191 Tile Toppler
    got the message also
  • Chrynos1989Chrynos1989 Posts: 112 Tile Toppler
    @IceIX, @Brigby

    Don't want to be a pain in the neck but people are worried about that, so any information would be helpful
  • Chrynos1989Chrynos1989 Posts: 112 Tile Toppler
    Brigby said:
    Hi Everyone. It would seem that Vanilla, the forum provider that we use, preemptively identified a vulnerability in their system, so as an additional precaution to fixing that issue, they also reset everyone's password. Hope that helps! 
    Thx, good to know 👍
  • grenadiergrenadier Posts: 77 Match Maker
    Tell them to fix their password reset e-mail as well.  It took two and a half weeks to finally get someone to send me a temp password manually, as the reset e-mail has not been sending any mail my way.  Finally, the ticket got to someone who did the right thing and manually mailed me a temp password instead of just trying to get the page to auto-generate the (not-working) e-mail.  So I was off forums from the reset day till 12/2.
  • StillMonsoon3StillMonsoon3 Posts: 3 Just Dropped In
    This is still a problem. Since the reset, I still haven't been able to get an email to reset my password (tried to request it at least 20+ times). I've made this duplicate just to log into the forums. Who can I email directly to work through this problem? 
    @Brigby
    @IceIX
  • grenadiergrenadier Posts: 77 Match Maker
    edited December 2019
    Try mailing [email protected] .  The main customer support line referred me to them, as they (CS) were seemingly incapable of fixing it.
  • LakeStoneLakeStone ADMINISTRATORS Posts: 652 Site Admin
    This is still a problem. Since the reset, I still haven't been able to get an email to reset my password (tried to request it at least 20+ times). I've made this duplicate just to log into the forums. Who can I email directly to work through this problem? 
    @Brigby
    @IceIX
    Yes, please email [email protected] instead of reaching out to support as we will be able to assist with any login issues via email.  Thanks!
  • StillMonsoon3StillMonsoon3 Posts: 3 Just Dropped In
    I will reach out to that email again (I've emailed twice with no response). Thanks for the feedback.
  • grenadiergrenadier Posts: 77 Match Maker
    It took them a while to reply to me too, Monsoon.  
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