Upcoming Server Maintenance (6/6/19)

Brigby

Hi Everyone,

On June 12th at 9am ET, there will be a scheduled maintenance period so that updates can be applied to key software that Marvel Puzzle Quest uses on the server. Players should not experience any changes to the game after the upgrade has completed.

• Start: 6/12/19 9am ET
• End: 6/12/19 ~1pm ET

Downtime could potentially last up to 4 hours, so players should plan accordingly, however it's possible that the downtime may not last the entire time. As soon as the update is finished, players will be able to re-enter the game.

Thank you for your patience and understanding!

Mrmjchess1

Thanks for the heads up

ZootSax

This will add some drama to the PVE that starts/ends its subs at noon EST...

Although, admittedly, there probably isn’t a “good” time to shut down for 4 hours on a mobile game played world-wide.

JHawkInc

One upside is that there's enough notice that at least some people will be able to simply pick a different sub (not everyone has flexible free time to take advantage of that, but it's an improvement over the last downtime where people had committed to a sub event before finding out about the downtime).

WEBGAS

This is another proof that PVE should get rid of slice times and be reworked into a PROGRESSION REWARDS SYSTEM.

Neoktheone

Thanks for the heads up! Really bad timing for my usual time bracket, so I have to see if there’s A good alternative.

bluewolf

Note that the downtime is "up to 4 hours".  There have been downtimes like this before that said the same thing but were a lot shorter.

Not sure there's a good answer for S2 players.....early clear or play the odds....

jackstar0

I believe this also could affect S4/5 PvP.

Will there be an in-game announcement? Seems like there ought to be...

I already chatted to my alliance about it, but who knows how many people will actually see this news.

maguirenumber6

For UK users such as myself, add five hours to the above times.
Start: 2pm BST
End: 6pm BST

peterdark

maguirenumber6 said:

For UK users such as myself, add five hours to the above times.
Start: 2pm BST
End: 6pm BST

which handily happens whilst I'm at work anyway... not to rub it in the face of everyone else though

Projectus2501

Brigby said:

Hi Everyone,

On June 12th at 9am ET, there will be a scheduled maintenance period so that updates can be applied to key software that Marvel Puzzle Quest uses on the server. Players should not experience any changes to the game after the upgrade has completed.

• Start: 6/12/19 9am ET
• End: 6/12/19 ~1pm ET

Downtime could potentially last up to 4 hours, so players should plan accordingly, however it's possible that the downtime may not last the entire time. As soon as the update is finished, players will be able to re-enter the game.

Thank you for your patience and understanding!

Could you please start using GMT time on the announcements? Like GMT-0. Thank you

jackstar0

Got the in-game announcement!

Kudos for doing it better, folks!

Jadams78

Dagnabit!!! I accounted for service maintenance. I DIDN'T account for time zones though. Lol

Phumade

Could have the let the LRs run for 1 extra min so I  could have won it with 35 points LOL!!!
I guess 9am means 9am sharp!

Neoktheone

Phumade said:

Could have the let the LRs run for 1 extra min so I  could have won it with 35 points LOL!!!
I guess 9am means 9am sharp!

That Kitty node in Cosmic Chaos lasted a minute too long for me as well. Was hoping they would start a few minutes later than planned, but indeed: 9 am sharp...

MorganWick

I feel like they should prevent you from being able to start new clears within a few minutes of when they're going to take down the servers... then again, I was sitting on the pick-your-force screen and I think I was able to start a battle (and even use health packs heading into it) AFTER 6 AM PT that way, only running into a problem when it came time to update the points. And of course I regularly find myself wishing they provided just a bit of leeway for when you finish a battle of a Versus event or Story sub right as the closing time hits...

But I think it might have been a good idea to provide an in-game announcement three hours or so before the maintenance, because I'd seen there was going to be maintenance but plumb forgot about it until the game was sitting on the blue postgame screen not doing anything. A reminder might have led me to better optimize my health pack usage and sleep schedule (especially since I subscribed to the 3 AM PT slice for Deadpool's Versus event).

abmoraz

Projectus2501 said:

Brigby said:

Hi Everyone,

On June 12th at 9am ET, there will be a scheduled maintenance period so that updates can be applied to key software that Marvel Puzzle Quest uses on the server. Players should not experience any changes to the game after the upgrade has completed.

• Start: 6/12/19 9am ET
• End: 6/12/19 ~1pm ET

Downtime could potentially last up to 4 hours, so players should plan accordingly, however it's possible that the downtime may not last the entire time. As soon as the update is finished, players will be able to re-enter the game.

Thank you for your patience and understanding!

Could you please start using GMT time on the announcements? Like GMT-0. Thank you

Why?  D3/Demiurge is based in the USA so they should use the most common timezone there.

Next thing is your going to expect them to start using the metric system and caring about countries other than themselves.

/s

WEBGAS

abmoraz said:

Projectus2501 said:

Brigby said:

Hi Everyone,

On June 12th at 9am ET, there will be a scheduled maintenance period so that updates can be applied to key software that Marvel Puzzle Quest uses on the server. Players should not experience any changes to the game after the upgrade has completed.

• Start: 6/12/19 9am ET
• End: 6/12/19 ~1pm ET

Downtime could potentially last up to 4 hours, so players should plan accordingly, however it's possible that the downtime may not last the entire time. As soon as the update is finished, players will be able to re-enter the game.

Thank you for your patience and understanding!

Could you please start using GMT time on the announcements? Like GMT-0. Thank you

Why?  D3/Demiurge is based in the USA so they should use the most common timezone there.

Next thing is your going to expect them to start using the metric system and caring about countries other than themselves.

/s

Caring about their customers would be a better marketing strategy

Shintok17

Google Search Time Zone that D3/Dimiurge states in the thread and compare to the time that you have at the time of your search. Then just subtract or add the time to what time is stated for the Maintenance. Easy. You can't expect them to state all the time zones in the world that would be insane.

Phumade

WEBGAS said:

abmoraz said:

Projectus2501 said:

Brigby said:

Hi Everyone,

On June 12th at 9am ET, there will be a scheduled maintenance period so that updates can be applied to key software that Marvel Puzzle Quest uses on the server. Players should not experience any changes to the game after the upgrade has completed.

• Start: 6/12/19 9am ET
• End: 6/12/19 ~1pm ET

Downtime could potentially last up to 4 hours, so players should plan accordingly, however it's possible that the downtime may not last the entire time. As soon as the update is finished, players will be able to re-enter the game.

Thank you for your patience and understanding!

Could you please start using GMT time on the announcements? Like GMT-0. Thank you

Why?  D3/Demiurge is based in the USA so they should use the most common timezone there.

Next thing is your going to expect them to start using the metric system and caring about countries other than themselves.

/s

Caring about their customers would be a better marketing strategy

Its probably not the worst idea to post in 3 different timezones.   Anyone who has to work with overseas colleagues already know to post conf call details with timezone abbreviations.

If your game encompasses a world population, and honestly, MPQ is a World Wide Game.

It would make sense to always say EST, GMT and the main Asia timezone. 

Edit:  As a FYI almost every major Alliance Family specifically splits up commanders in World wide timezones specifically so they can let people in etc at all hours of the day.

jp1

How about doing them during the least played times? I’m assuming this choice didn’t reflect that. Even better, since they apparently have grossed hundreds of millions, have a mirror to use in the interim maybe?