BoFT Bonus Rare Reward not actually awarded [Investigating]

Brakkis
Brakkis Posts: 777 Critical Contributor
edited February 2019 in MtGPQ Bugs & Technical Issues
BoFT just ended and one of the Top 25 Rewards was a Bonus Rare.

Except, we didn't get it.

//Edited Title -Brigby
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Comments

  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    Can confirm.
  • FindingHeart8
    FindingHeart8 Posts: 2,732 Chairperson of the Boards
    Yeah happened to me too
  • Grid88
    Grid88 Posts: 12 Just Dropped In
    Sane here. Bonus rare not rewarded
  • DrHibbert
    DrHibbert Posts: 9 Just Dropped In
    Yep, same.
  • Zzyzzx
    Zzyzzx Posts: 251 Mover and Shaker
    I  too can confirm, glad I'm not the crazy one that "thought" I didn't get it.  Thanks for corroborating my theory.
  • Firinmahlazer
    Firinmahlazer Posts: 417 Mover and Shaker
    Ditto in the 51-100 bracket
  • KenCaliri
    KenCaliri Posts: 16 Just Dropped In
    Same problem here
  • Gun Bunny
    Gun Bunny Posts: 233 Tile Toppler
    Top ten bracket also
  • Azerack
    Azerack Posts: 501 Critical Contributor
    Even 101 tier, card not rewarded...If I may use a commonly heard anime phrase, "Da-me, baka!"... Well, maybe not baka, but this is definitely "dame"... ;)
  • rafalele
    rafalele Posts: 876 Critical Contributor
    edited February 2019
    Another one in the 51-100 bracket.

    I am going to create a ticket to support.

    Update: ticket already created.
  • KageTora
    KageTora Posts: 33 Just Dropped In
    And here, naturally.. 
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    Can confirm, no rare given (gotten?)
  • BlessedOne
    BlessedOne Posts: 258 Mover and Shaker
    Same here. Did not receive the bonus rare. The words flashed across across the screen; however,  no reward was in the vault.
  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    Hi everyone, this issue is currently being looked into. For the time being, I would suggest that anyone who was unable to receive the Bonus Rare submit a ticket to Customer Support.  
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    Tombstone said:
    Hi everyone, this issue is currently being looked into. For the time being, I would suggest that anyone who was unable to receive the Bonus Rare submit a ticket to Customer Support.  
    So literally everyone who should've gotten one.
  • Brakkis
    Brakkis Posts: 777 Critical Contributor
    @Brigby Once again, Part 1 did not give out the bonus rare. It showed as earned in the rewards screen but was not in the vault and no orbs were given.

    Do we all really need to submit a ticket for compensation? Really? It effected every player of a high enough coalition rank.
  • FindingHeart8
    FindingHeart8 Posts: 2,732 Chairperson of the Boards
    Yeah same issue as last time :/
  • silva23
    silva23 Posts: 16 Just Dropped In
    Tombstone said:
    Hi everyone, this issue is currently being looked into. For the time being, I would suggest that anyone who was unable to receive the Bonus Rare submit a ticket to Customer Support.  
    I saw the same issue. In top 100 coalitions, but no rare card given.
    How do I submit a ticket?
  • Azerack
    Azerack Posts: 501 Critical Contributor
    So, this happened back in February and you still didn't figure it out, huh?...  :neutral:

    Maybe needs a little more investigation... 

  • rafalele
    rafalele Posts: 876 Critical Contributor
    Same for me.

    Why last time they close the tickets when they gave us the rare card if they have not solved the bug?

    It is always the same with support, they close the tickets just when they pass it to the developers not when they really fix the bugs.

    I know that they would have a lot of tickets opened for the same bug and is not good for them, but how we know (end customer) if the bug is fixed or just bypassed or being investigated as this one?

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