Anniversary Vault reset?

Brigby

Hi Everyone. We are aware of the Anniversary vault resetting a day earlier than the end time for it. This was unintentional and we apologize for the inconvenience.

We are currently discussing how we can address this issue, and will provide an update once we've determined what we can do to assist players that were affected by it.

LavaManLee

FYI, mine was also reset.  Weird how some were impacted and others were not.

tfcrazy1980

Not having alot of faith in the above statement seeing how this is a case by case issue, silly me didnt take screenshots of my vault almost emptied with the 3 4*'s left and a couple of 2*'s

Brigby

Just for reference, the only players affected by this issue were those that...

• logged in between 10/4/18 8pm ET and 10/8/18 4:08:31pm ET
• and didn't reset the vault after 10/8, either by buying it out or resetting it.

shardwick

tfcrazy1980 said:

Not having alot of faith in the above statement seeing how this is a case by case issue, silly me didnt take screenshots of my vault almost emptied with the 3 4*'s left and a couple of 2*'s

Same. At best they'll probably just give everyone one free vault token which will no doubt just be a 2* for me. Yippee.

Ed_Dragonrider

Brigby said:

Just for reference, the only players affected by this issue were those that...

• logged in between 10/4/18 8pm ET and 10/8/18 4:08:31pm ET
• and didn't reset the vault after 10/8, either by buying it out or resetting it.

Yes, i was on my original vault, as im not rich enough to buy out a vault. It still had 4 4*s in it and my odds were pretty good i thought. All the more reason this felt like such a punch in the gut.

cozmo1682

I had 25 pulls left with 1 more FF token sitting out there.  Such an odd thing to happen!

jtsings

  I was planning on maybe buying the vault out since I had quite a few good prizes left in there and only 13 more pulls to get everything but mine was reset as well.  
   @Brigby if we have pulls left from the season end, should we hold them a few more hours just in case it can be reset or just pull them since a reset is not possible?

LavaManLee

Brigby said:

Just for reference, the only players affected by this issue were those that...

• logged in between 10/4/18 8pm ET and 10/8/18 4:08:31pm ET
• and didn't reset the vault after 10/8, either by buying it out or resetting it.

No offense, but wouldn't this be the majority of players?  Why the use of the word "only"?  It would seem to me that most players absolutely DID log in during that time and DID NOT reset the vault in that time.

GreenArmadillo

cozmo1682 said:

Such an odd thing to happen!

They announced they had extended the anniversary by a day after the vault was open.  I assume either they can't or else they didn't think to extend vaults that were already in progress.

I am out 700 HP (1000 HP left on board minus 100 HP if I had needed the very last daily pull to get it after using my season rewards, minus 200 in compensation).  While not staggering on the scale of internet outrage, having this happen with end of season was an especially disappointing end to what had been a positive event.

ammenell

nice  another 200hp incoming lol