2.8 Update Loading Issue

TheDude1
TheDude1 Posts: 194 Tile Toppler
in MtGPQ Bugs & Technical Issues
Having an issue loading after the 2.8 update - all I get is a blank welcome screen with a constantly spinning load circle.  I can get through the main loading updates but nothing from there - I can't access the Inbox button, Vault button, or menu drop-down.  I can see updates from my coalition's chat pop up, but can't get into chat using the icon either.  This occurs even after I've restarted my phone.  Anyone else running into this?

(Unfortunately I updated before I linked to Facebook because, well, I don't have a Facebook account...)

Comments

  • Jonster78
    Jonster78 Posts: 56 Match Maker
    Hmm, i just updated too and received the same screen then a time out message regarding connection to the net which I know I have. Servers overloaded perhaps?
  • TheDude1
    TheDude1 Posts: 194 Tile Toppler
    I would have thought it was a server issue, except past server issues have given an actual error, and I can see the coalition chat pop-up in real time.  I have heard others mention that they are OK after a reinstall, but I don't have the Facebook link backup.
  • Jonster78
    Jonster78 Posts: 56 Match Maker
    edited July 2018
    Well I do have Facebook but it's not letting me in. Hopefully it's something simple. I have already checked with my FB group and have a report of similar results
  • joerginger
    joerginger Posts: 198 Tile Toppler
    Exactly the same here. Crashing the game and deleting the cache didn't help at all, the game is completely dead with the circle spinning in front of a blueish landscape.
  • DumasAG
    DumasAG Posts: 719 Critical Contributor
    edited July 2018
    Same, on iOS. Unfortunately, because I can’t interact with anything in the app, can’t submit a ticket.
  • AzraelCB
    AzraelCB Posts: 15 Just Dropped In
    Same on Android
  • DumasAG
    DumasAG Posts: 719 Critical Contributor
    edited July 2018
    @Brigby
    @Oktagon_Daiane
  • joerginger
    joerginger Posts: 198 Tile Toppler
    Pressing the back button allows one to close the game normally, but this doesn't help much because after the next start one faces the circle of death again.
  • Jonster78
    Jonster78 Posts: 56 Match Maker
    Ok did some checking, in my newer phone, which just received security updates this afternoon as well, I get the circle. With my older phone, which is stuck on an older Android version, it's ok. 
  • joerginger
    joerginger Posts: 198 Tile Toppler
    edited July 2018
    My Android version is quite old (4.4.2), so it might be caused by something else.
  • ayuready7
    ayuready7 Posts: 34 Just Dropped In
    Same here.
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    I'm also having this problem. I'm not using iOS so the reinstall workaround is unavailable to me.
  • Froggy
    Froggy Posts: 511 Critical Contributor
    edited July 2018
    Same here on iOS.

    And two other coalition members have the same problem. 

    EDIT: Reinstalling the game works the problem. Make sure your account is linked to FB before you delete the app!!!!!!
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    @Brigby I filed a ticket on this. Is there anything else we're supposed to do?

    To file a ticket email support@d3go.com
  • ElectroBlast
    ElectroBlast Posts: 52 Match Maker
    Hi all, 

    @Brigby is currently in transit. The dev team is aware and we are researching. We have had iOS users here uninstall and reinstall the game. They were able to get back into the game with restoring from Facebook. I know this doesn't help all. 

    I'll post back here as soon as I have an update. 

    Thanks! 
    Electro
     
  • Jonster78
    Jonster78 Posts: 56 Match Maker
    Uninstall and reinstall worked for me so it's probably a configuration file problem.
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    @ElectroBlast thanks for helping!
  • wickedwitch74
    wickedwitch74 Posts: 267 Mover and Shaker
    ElectroBlast said:
    Hi all, 

    @Brigby is currently in transit. The dev team is aware and we are researching. We have had iOS users here uninstall and reinstall the game. They were able to get back into the game with restoring from Facebook. I know this doesn't help all. 

    I'll post back here as soon as I have an update. 

    Thanks! 
    Electro
     
    Thanks for the update. FB restore is not an option for me, so please let the unwashed masses know how to deal with this when you can.
  • ElectroBlast
    ElectroBlast Posts: 52 Match Maker
    Moving updates to here: https://forums.d3go.com/discussion/74282/v2-8-update-loading-issue#latest

    Please forgive any lack of observance of forum norms on my part. 
  • ElectroBlast
    ElectroBlast Posts: 52 Match Maker
    wickedwitch74 said:
    ElectroBlast said:
    Hi all, 

    @Brigby is currently in transit. The dev team is aware and we are researching. We have had iOS users here uninstall and reinstall the game. They were able to get back into the game with restoring from Facebook. I know this doesn't help all. 

    I'll post back here as soon as I have an update. 

    Thanks! 
    Electro
     
    Thanks for the update. FB restore is not an option for me, so please let the unwashed masses know how to deal with this when you can.
    Yup... understood! 

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