Trial of the Planes - We Deserve Refund

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  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    Gunmix25 said:
    Kinesia said:
    As said by gogol and philmore, this is actually against the trade practises act and is _illegal_ in various companies they operate in. They are dealing with it now, but we are not out of line for pushing the company to actually comply with the law. And if they try to censure us for doing so that is actually illegal too. 

    This has nothing to do with crystals. This is about us wanting the game to be around longterm and to do that the company has to actually understand and adjust to the worldwide environment it is in, it needs to be nicer to both customers and staff and actually think about long term consequences of short term decisions.

    We want the company to get better overall. We (I at least) don't care about this one specific problem, it's just that in this case the lines are very very clear legally and we can draw them in a way we can't at other times. To me this is totally about fixing things for the future though, it's not about this 1 event in any way.


    it is illegal if there was a financial transaction. Since this game is basically F2P and the crystals in questions are given to you and technically have no monetary value. There really is no law broken unless you can prove beyond a doubt that the crystals you used for the event were paid for.
    I BOUGHT crystals and used them to buy something that was falsely advertised. It said 3 charges in the rules and I only got 2. Support refused me as well so I brought it up with Apple support. Apple Support referred to their legal department. I asked @Brigby to look into it. That's my last step before doing as Apple recommended.
  • Kinesia
    Kinesia Posts: 1,621 Chairperson of the Boards
    This thread would be out of proportion if this was in a vacuum.

    Support are forced implement specific written policies refusing compensation in all situations even if they (as compassionate humans) can see that the person has been dealt a bad hand and that is part of what we are trying to change.

    This thread is out of proportion for _this_ situation, it's not out of proportion at all for the _history_ we have with the company and the pages and pages of support emails we all have documenting years of these practises.


    It's like... You collect stories and confessions and all kinds of evidence for _years_ that just isn't enough to take to court and you finally finally get that _one_ piece that you can take to a judge. And your case is stronger for all the previous work you already did, it creates the patterns of behaviour but you still NEED that one key piece.
  • Phillmoore
    Phillmoore Posts: 207 Tile Toppler
    I think the fact that neither @brigby or new support have made any comments either positive or negative speaks volumes 

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