Known Issue: Strange Sights Door 1 *Updated (1/16/18)

Brigby
Brigby ADMINISTRATORS Posts: 7,757 Site Admin
edited January 2018 in MPQ General Discussion
Hi Everyone,

We are aware of the issue with Door 1 of the Strange Sights event crediting less points than intended, if you choose it first. We have had some difficulty in identifying the origin of the issue, so it is unfortunately not fixed for this current run, however we have implemented new methods of tracking data for it. This new method should allow us to dig deeper into investigating the issue, and identifying a fix.

We apologize for the inconvenience, however we would certainly appreciate if players could submit a support ticket, if they encountered this issue. Regardless, our team will be working as quick as possible to identify the issue, and develop a fix for it.
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Update: The team has identified the root of the issue, and a fix has now been developed for it. This will be applied starting in the next run of the event. Everyone that was affected by the bug will be receiving a gift sometime next week. Also, for those players who would've achieved better awards had they acquired the missing points, we will be providing them an additional gift as well.
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Update 2: The gift has now been sent out to players that were directly affected by this bug.
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Comments

  • Daredevil217
    Daredevil217 Posts: 3,939 Chairperson of the Boards
    To be clear, the issue he is speaking of, is that you get less points only if you choose Door 1 first.  So it is not an issue that effects all players equally and can be circumvented if you choose door 2 or 3 first.  Probably good information to include.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Daredevil217 said:
    To be clear, the issue he is speaking of, is that you get less points only if you choose Door 1 first.  So it is not an issue that effects all players equally and can be circumvented if you choose door 2 or 3 first.  Probably good information to include.
    Thank you for the additional information. You are correct. I've included it in the original post for further clarity.
  • Punisher5784
    Punisher5784 Posts: 3,845 Chairperson of the Boards
    Brigby said:
    Daredevil217 said:
    To be clear, the issue he is speaking of, is that you get less points only if you choose Door 1 first.  So it is not an issue that effects all players equally and can be circumvented if you choose door 2 or 3 first.  Probably good information to include.
    Thank you for the additional information. You are correct. I've included it in the original post for further clarity.
    While that is an alternative, the alliance receives less Iso reward if everyone chooses not to enter Door 1. Therefore it indirectly affects everyone.
  • jtmagee
    jtmagee Posts: 158 Tile Toppler
    Just get rid of Door 1 as an option to start the PVE. If it seriously takes 3 times to not fix an issue after being reported the first time, then just code Door 1 out as an option to start the PVE. “We are looking at the issue” kinda becomes redundant when there are still issues with multiple parts of the game that have been reported and not followed up on. For a 7-figure company, may be worth it to have just a couple guys in a separate “fix bugs” department. Maybe they will get Daken’s blue fixed and Gamora and Black Panther’s broken TU countdown tile fixed, as well. Otherwise saying things like “we don’t ask anyone to be our beta testers because we won’t pay you but please send in your input thank you” doesn’t make the company look too great when these things come up.
  • Punisher5784
    Punisher5784 Posts: 3,845 Chairperson of the Boards
    jtmagee said:
    Just get rid of Door 1 as an option to start the PVE. If it seriously takes 3 times to not fix an issue after being reported the first time, then just code Door 1 out as an option to start the PVE. “We are looking at the issue” kinda becomes redundant when there are still issues with multiple parts of the game that have been reported and not followed up on. For a 7-figure company, may be worth it to have just a couple guys in a separate “fix bugs” department. Maybe they will get Daken’s blue fixed and Gamora and Black Panther’s broken TU countdown tile fixed, as well. Otherwise saying things like “we don’t ask anyone to be our beta testers because we won’t pay you but please send in your input thank you” doesn’t make the company look too great when these things come up.


    Don't forget about fixing the Wave nodes. That issue has existed since day 1, they finally acknowledged they're aware of the issue on March 2017, yet it still is not resolved nearly a year later. The simply solution would be to stop putting passive enemies at the start of a wave (3* Captain Marvel and Hulk) but they're still there.

    https://forums.d3go.com/discussion/61932/enemy-passives-erroneously-firing-in-wave-missions-merged-devs-aware/p1

  • Colognoisseur
    Colognoisseur Posts: 806 Critical Contributor
    "Devs Aware" = We will get to it when we feel like it. Not now, of course.
  • nonnel
    nonnel Posts: 128 Tile Toppler
    Isn’t this the 3rd or 4th time event has run with the bug?
  • Jomu5
    Jomu5 Posts: 32 Just Dropped In
    Could someone clarify the naming convention of the doors. Is it  1,2,3 or 2,1,3 etc?
  • The rockett
    The rockett Posts: 2,016 Chairperson of the Boards
    3rd. 
    August 2017
    November 2017
    January 2018 
  • The rockett
    The rockett Posts: 2,016 Chairperson of the Boards
    This seems to be ONLY sub 1 and Door 1.  If you do Door 1 in sub 2 or 3 it is fine.   Well....until we learn more tomorrow. 
  • bluewolf
    bluewolf Posts: 5,736 Chairperson of the Boards
    Jomu5 said:
    Could someone clarify the naming convention of the doors. Is it  1,2,3 or 2,1,3 etc?
    1,2,3....left, middle, right
  • madoctor
    madoctor Posts: 292 Mover and Shaker
    The rockett said:
    This seems to be ONLY sub 1 and Door 1.  If you do Door 1 in sub 2 or 3 it is fine.   Well....until we learn more tomorrow. 
    Yeah gotta wait till sub 2 to see whether it's only limited to sub 1. This time it's different as you reported that other slices are affected as well. Who knows maybe sub 2 will also be bugged.
  • The rockett
    The rockett Posts: 2,016 Chairperson of the Boards
    bluewolf said:
    Jomu5 said:
    Could someone clarify the naming convention of the doors. Is it  1,2,3 or 2,1,3 etc?
    1,2,3....left, middle, right
    Yes. That is correct. 
  • The rockett
    The rockett Posts: 2,016 Chairperson of the Boards

    madoctor said:
    The rockett said:
    This seems to be ONLY sub 1 and Door 1.  If you do Door 1 in sub 2 or 3 it is fine.   Well....until we learn more tomorrow. 
    Yeah gotta wait till sub 2 to see whether it's only limited to sub 1. This time it's different as you reported that other slices are affected as well. Who knows maybe sub 2 will also be bugged.
    Yep.  TBN will be reporting Live from Slice 3 very soon on our AM station (Bugs section).  More to come. 
  • MCUinmyPants
    MCUinmyPants Posts: 16 Just Dropped In
    Good to know. I cannot afford to lose points. Thanks guys. 
  • The rockett
    The rockett Posts: 2,016 Chairperson of the Boards
    Slice 3 confirmed bugged Door 1. 
  • Smart80
    Smart80 Posts: 748 Critical Contributor
    Brigby said:
    Daredevil217 said:
    To be clear, the issue he is speaking of, is that you get less points only if you choose Door 1 first.  So it is not an issue that effects all players equally and can be circumvented if you choose door 2 or 3 first.  Probably good information to include.
    Thank you for the additional information. You are correct. I've included it in the original post for further clarity.
    Can we also get a ruling on how it effects alli sub rewards. If nobody in alli starts with door 1, does whole alli still get tripple sub rewards?
  • Hadronic
    Hadronic Posts: 338 Mover and Shaker
    The rockett said:

    madoctor said:
    The rockett said:
    This seems to be ONLY sub 1 and Door 1.  If you do Door 1 in sub 2 or 3 it is fine.   Well....until we learn more tomorrow. 
    Yeah gotta wait till sub 2 to see whether it's only limited to sub 1. This time it's different as you reported that other slices are affected as well. Who knows maybe sub 2 will also be bugged.
    Yep.  TBN will be reporting Live from Slice 3 very soon on our AM station (Bugs section).  More to come. 
    Would be hilarious if the bug affects all slices and all days you join, effectively eliminating the bug. Not how I would have fixed it, but would work in theory.
  • grunth13
    grunth13 Posts: 608 Critical Contributor
    Slice 4, door 1 bug active.... thanks for the 1400 points less than everyone else which effectively kills my chances of any top 50 score. 
  • Kaeyne
    Kaeyne Posts: 68 Match Maker
    mexus said:
    grunth13 said:
    Slice 4, door 1 bug active.... thanks for the 1400 points less than everyone else which effectively kills my chances of any top 50 score. 
    Why not just tap-a-node for the rest of the day?

    Some of us have jobs and family to attend to, you know?

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