Booster Crafting Bugs [Fixed]

madwren
madwren Posts: 2,259 Chairperson of the Boards
edited December 2017 in MtGPQ Bugs & Technical Issues
Beware! We have reports from multiple coalition groups of:

1. People losing all their orbs and/or mana runes upon exiting/restarting the app. 
2. Crafting not debiting orbs correctly. Theory is that the displayed value isn't updating, but the actual value is being tracked, because at some point it does stop you from crafting more.

I highly recommend taking screenshots of your currency totals and holding off on heavy crafting. Save yourself some CS tickets later.

Sorry for not putting this in the bugs forum, but it's a major enough update that I thought it should be here.

Tagging @Brigby.



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Comments

  • fiirst
    fiirst Posts: 438 Mover and Shaker
    Everyone please be aware!!
    SWW that make your app restart will take all your mana orb.
  • Sarahschmara
    Sarahschmara Posts: 554 Critical Contributor
    Thanks @madwren
  • madwren
    madwren Posts: 2,259 Chairperson of the Boards
    I put up a post that will hopefully get their attention:

    https://forums.d3go.com/discussion/69569/booster-crafting-bugs#latest

  • fiirst
    fiirst Posts: 438 Mover and Shaker
    Ty @madwren
  • Dave808
    Dave808 Posts: 55 Match Maker
    Well this is off to a good start. 
  • fiirst
    fiirst Posts: 438 Mover and Shaker
    ty @madwren
  • madwren
    madwren Posts: 2,259 Chairperson of the Boards
    I want to mention that this was a huge change, so we should 1) not be surprised there were bugs, but 2) also be patient and give them a chance to rectify it without throwing them under the bus. No one has so far, but I know how these things tend to go.
  • ayuready7
    ayuready7 Posts: 34 Just Dropped In
    Same ,my orb become 0 whenＩrestart the app.
  • Szamsziel
    Szamsziel Posts: 463 Mover and Shaker
    I'd also add that the amount of experience returned to the number before sww and jewels as well (got few due to completing deck on expert level)
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    [MOD MIC ON] Moved to Bugs and Technical Issues [//MOD MIC]
  • speakupaskanswer
    speakupaskanswer Posts: 306 Mover and Shaker
    Of course this is a huge change but also the most anticipated update for months. But playtesting/bugfixing still doesn't seem to be a priority. Are they aware how disappointing it is when your excitement of crafting turns into fear and frustration?

    And once they release an update they should just wait and see what happens and respond immediately. At least it's not another Friday-just-wait-until-Monday-disaster.
  • Mizzlets
    Mizzlets Posts: 10 Just Dropped In
    *Sigh* I knew this would be buggy, it happens :/ i send my ticket.
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    Many did not get runes or they disappeared. 
  • Falizar
    Falizar Posts: 70 Match Maker
    Once app restarted lost all additional runes and Mama orbs. 
  • Xagrum
    Xagrum Posts: 5 Just Dropped In
    edited December 2017
    One additional thing that’s has happened to me.

    I reinstalled the app, and when I logged back in my daily rewards calendar reverted to day one. 

    Along with that, all of my pink And yellow crystals are gone. 


  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    all was not well in the mtgpq realm
  • Rhasget
    Rhasget Posts: 412 Mover and Shaker
    It doesn't add anything you earn to your totals.

    Crafted some mythics and completed a few decks and all the rewards that was given did not add to the total (lost 2000 runes, 40 purples)
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    edited December 2017
    HI Everyone. We are aware of several issues occurring with the Booster Crafting feature. 
    • Mana Orbs display number is not properly updating after crafting a card
    • Mana Orbs drop to 0 after reloading the app, preventing players from crafting new cards
    • Mana Runes are not updating to reflect runes received from duplicate conversion
    If this has occurred for you, please submit a support ticket, and we will be manually fixing those issues. Since this will be a manual procedure, please understand that this might take some time, however the team will be working as quick as they can to address these accounts, as well as fixing this issue in-game.

    We apologize for the inconvenience, but thank you for your patience.
  • Emanon2000
    Emanon2000 Posts: 156 Tile Toppler
    edited December 2017
    @Xagrum Your Facebook may not be connected. (Hope you had it connected to FB) Double check.  If no FB is connected then it will show a different progress...  Just go back to settings and put your FB login back in and you should be fine.    Otherwise, if you have your ORIGINAL UID send a ticket to have them restore. (Not the 'current' UID)

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