iOS Lost Accounts After 2.2 - Update (8/3/17) [Fixed in 2.2.1]

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Comments

  • Dave808
    Dave808 Posts: 55 Match Maker
    Yup iOS here also. 
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    iOS account working this morning.  Now nothing.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hmm I see. Ok. Thanks for the feedback everyone. The development team is unfortunately out of office at this hour, however I will pass this information along to them tonight, so they'll be able to see it first thing tomorrow morning.
  • Drawxne
    Drawxne Posts: 11 Just Dropped In
    iOS, software updated to latest before patch 2.2.
  • Brakkus
    Brakkus Posts: 1 Just Dropped In
    Everything was working perfectly fine until I was forced to update to 2.2.1 and lost everything including a rare card I just got from the free booster. My account was not linked to Facebook and I'M not even sure of my username since I'm playing a few game and not always using the same... Aside from the fact that I Will lose 30 crystals since I bought my entry to the Daily event and just had Time to get 15 pts, if I lose my account it's definitely the end for me. Hope it doesn't take till next update to fix it ...
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    I'm locked out now too. I'm in the training. Argh! @Brigby can you help please? I'm the coalition leader so I cannot even boot anyone.
  • deletedgone
    deletedgone Posts: 166 Tile Toppler
    GrizzoMtGPQ said:
    I'm locked out now too. I'm in the training. Argh! @Brigby can you help please? I'm the coalition leader so I cannot even boot anyone.
    If you haven't already, get a ticket in asap.  They responded to mine within an hour or two (asking a thousand questions of course).  Hopefully, they can get these resolved tomorrow so it doesn't affect the coalition event.
  • blacklotus
    blacklotus Posts: 589 Critical Contributor
    @Brigby iOS 9.3.3 for me. 
  • fiirst
    fiirst Posts: 438 Mover and Shaker
    another iOS unlucky guy here.... @Brigby
  • Obseen
    Obseen Posts: 8 Just Dropped In
    Same here. IOS 10.3.1 @Brigby
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    @Brigby I've created a ticket, but when I go to view tickets, it's not listed.  I haven't received any emails either.  Please help.
  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
    @Brigby any word on this? It's first thing ...
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    *How I Feel Seeing All These Mentions*


    Hi Everyone,

    Apologies for this unfortunate occurrence. If you could all please reference the Lost Accounts After 2.2.1 announcement, it will help guide you in recovering your lost account progress. Thanks!
  • Sarahschmara
    Sarahschmara Posts: 554 Critical Contributor
    Update: my account has been restored less than 10 hours after sending my UID to support. Thank you so very much @Brigby please pass along my gratitude to customer support for a speedy resolution :)
  • deletedgone
    deletedgone Posts: 166 Tile Toppler
    Sarahschmara said:
    Update: my account has been restored less than 10 hours after sending my UID to support. Thank you so very much @Brigby please pass along my gratitude to customer support for a speedy resolution :)
    Ditto!

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