Login problems

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Comments

  • rola
    rola Posts: 4
    Any news? It is so frustrating...
  • roro1
    roro1 Posts: 7 Just Dropped In
    Mine is still not working.
  • Misery
    Misery Posts: 5 Just Dropped In
    Bumping this thread, since it seems the issue has returned. I'd been using the app without a problem until this morning, when I suddenly started receiving the error, "Unable to connect to Facebook. Your password has changed or the application is not authorized on this account. Press Cancel and log in again."

    Any help would be appreciated. I am in a top coalition and would greatly prefer to not be out for the count in the upcoming weekend event.

    Thank you.
  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    Misery wrote:
    Bumping this thread, since it seems the issue has returned. I'd been using the app without a problem until this morning, when I suddenly started receiving the error, "Unable to connect to Facebook. Your password has changed or the application is not authorized on this account. Press Cancel and log in again."

    Any help would be appreciated. I am in a top coalition and would greatly prefer to not be out for the count in the upcoming weekend event.

    Thank you.

    Hey there, have you attempted to uninstall the application, clear your device cache, and then reinstall the application? In most player reported instances this tends to work but also results in the account being disconnected from the device and Facebook failing to restore the account automatically. If this turns out to be the case for you as well or you are still receiving the error prompt, please reach out to our Customer Support Team for further assistance.

    If you're unsure of how to reach Customer Support, you can use the following the link to contact them: https://d3go.com/mobile-games-support

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