Login problems

Rolandofgilead
Rolandofgilead Posts: 17
edited March 2017 in MtGPQ Bugs & Technical Issues
My ign is Roland. Wild playing today I had to restart the game and it brought me to the screen that asked me if I want to train or login with Facebook and I login with Facebook but it won't let me access my player.

What is the issue here I really don't want to have lost a Year's worth of playing
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Comments

  • Uncle Honk
    Uncle Honk Posts: 1
    I am having the same issue suddenly. Would really hate to lose my progress, especially considering I've spent money on this game.
  • Ciotog
    Ciotog Posts: 77 Match Maker
    I had to reset earlier today and am having issues getting back in as well. Debating about re-installing the game.

    **EDIT: Re-installing the game didn't fix my issue **
  • Iworb
    Iworb Posts: 61 Match Maker
    I have this problems too. Played all day long, but battery charged out. After few hours, when I tried to log in, it says "Error. Something went wrong". Sad.
  • Mizzlets
    Mizzlets Posts: 10 Just Dropped In
    Having the same issue. Ign is Mizzlets

    I'd be pretty much destroyed if nearly two years of progress was gone. I'm logged from FB. Please help! ;(
  • Lunaredge
    Lunaredge Posts: 5 Just Dropped In
    Having the same issue. Was playing and the game froze, restarted and unable to log in, appears as if I've never played the game before
  • Dekayd
    Dekayd Posts: 3 Just Dropped In
    Same here, or is it the same problem?

    Currently, I get is an error ("Something went wrong"), if I retry it still doesn't work, if I cancel, then reboot, same result. I've tried clearing my cache, clearing my data, reinstalling, same result. I also tried on other devices, same result, even if I don't connect to my current account with FB (fresh install).

    Doesn't seem like a device issue, looks like some kind of bug or server issue. I sent a support request. I want to see if it's happening to others.
  • Wallyfitz
    Wallyfitz Posts: 1
    I'm finding a frozen game too.with an error page. Any help would be great.
  • Rolandofgilead
    Rolandofgilead Posts: 17
    Ciotog wrote:
    **EDIT: Re-installing the game didn't fix my issue **

    Nor mine. icon_e_sad.gif
  • Cimeler
    Cimeler Posts: 1 Just Dropped In
    Same Issue.
  • Riskilla
    Riskilla Posts: 1 Just Dropped In
    It looks like several ppl out there are having the same issue i am having regarding the game freezing up around 1pm (EST) today. When i restarted the game it required me to go through the tutorial like i hadn't played before. when i completed it (i was able to use my referral code and it validated it....so my account EXISTS!); however, i cannot log into it. When i try it says

    "ERROR-Unable to connect to FB. Your password has changed or the application is not authorized on this account. Press cancel and log in again"

    At one point (while attempting to log into FB) it said that another account already exists on FB would you like to swap?. i said yes and that's when i get the above error....I JUST STARTED PLAYING 5days ago, BUT STILL I -LIKE EVERYONE ELSE-WANT MY ACCOUNT BACK!

    PLEASE HELP!!!!
  • tacet
    tacet Posts: 1
    I have the same problem. Logged in fine this morning. Now I have a different device ID.
  • Rolandofgilead
    Rolandofgilead Posts: 17
    tacet wrote:
    I have the same problem. Logged in fine this morning. Now I have a different device ID.

    I uninstalled and reinstalled the app and it took me out of the tutorial

    Where is technical support?
  • p2dr
    p2dr Posts: 40 Just Dropped In
    Yep same problem here, app opens, but cant click anything and it just says "oops something blabla"

    Just had a manual account backup done so i really dont wanna reinstall and risk losing it again ':D

    *edit*
    Got fixed in the meantime, tg
  • Rolandofgilead
    Rolandofgilead Posts: 17
    I spent way more money on this game then I have spent to buy a new release current gen console game.

    Where is my data at?
  • Rolandofgilead
    Rolandofgilead Posts: 17
    Yay! I got back in. I hope everyone else is good.

    Thanks, tech!
  • manabanana
    manabanana Posts: 14 Just Dropped In
    Haven't been able to log in since about 1pm est today icon_e_sad.gif
  • Iworb
    Iworb Posts: 61 Match Maker
    My problem still goes on icon_e_sad.gif
    Btw, I'm using Google play account.

    Update: I've logged in when pressed "Strat training".
  • raydogg128
    raydogg128 Posts: 1
    I got the exact same thing, tried the exact same stuff others have. Decided to uninstall until bug is cleared up.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. I'm so sorry to hear that you're all having issues logging in.

    I see that some of you have said you're now able to get into the game, but just in case, I've notified the development team and they'll be looking into the situation. Thanks for being patient!
  • rola
    rola Posts: 4
    My ign is Roludo. Guys I am having the same problems. I'm kind of desperate at the moment. What Did u guys do to get the account back?

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