Reaganstorme wrote: Reaganstorme wrote: My reply asked for some additional clarifications: (will) unlocking potentially new cards or crystals (in the new account) be lost again when overwritten by my original account settings? Are you also able to confirm what my amalgamated profile will contain? What will be my screen name, my old one or my new one? Am i still in my coalition? Can they kick a locked account? What about the rewards my coalition earned whilst I have been locked out of the game? My ticket advanced, with some good news and some bad: D3 Customer Support wrote: Due to the nature of our restore process, you will retain everything about your previous account, as essentially it *is* your previous account. Username, coalition stats, all of that will remain. Unfortunately if you are unable to play and do not earn rewards while signed in to your account then no such rewards will be issues, nor are we able to provide compensation for such issues. So i don't appear to have been kicked from my coalition, which is good. But as I feared, any cards and currency i may have received with creating a new account will be overwritten instead of merged by the restore. Thank goodness that I waited before wasting my time and money, ie NOT purchasing anything was the right call. I hope others find this information useful.
Reaganstorme wrote: My reply asked for some additional clarifications: (will) unlocking potentially new cards or crystals (in the new account) be lost again when overwritten by my original account settings? Are you also able to confirm what my amalgamated profile will contain? What will be my screen name, my old one or my new one? Am i still in my coalition? Can they kick a locked account? What about the rewards my coalition earned whilst I have been locked out of the game?
(will) unlocking potentially new cards or crystals (in the new account) be lost again when overwritten by my original account settings? Are you also able to confirm what my amalgamated profile will contain? What will be my screen name, my old one or my new one? Am i still in my coalition? Can they kick a locked account? What about the rewards my coalition earned whilst I have been locked out of the game?
D3 Customer Support wrote: Due to the nature of our restore process, you will retain everything about your previous account, as essentially it *is* your previous account. Username, coalition stats, all of that will remain. Unfortunately if you are unable to play and do not earn rewards while signed in to your account then no such rewards will be issues, nor are we able to provide compensation for such issues.
ZW2007- wrote: Reaganstorme wrote: At least I haven't spent actual money on this game for a long time. If you've spent any amount of money on this game, I recommend you contact Google or Apple for a refund.
Reaganstorme wrote: At least I haven't spent actual money on this game for a long time.
Sorin81 wrote: Reaganstorme wrote: All these posts about cheaters, and my account is still locked out. Can't say I want to abandon this game, but seriously its looking more likely by the day. I completely agree. I enjoy the game and have spent countless hours getting to the point I am in the game. While I hate to just quit, I'm not about to start from scratch just because customer support is lacking.
Reaganstorme wrote: All these posts about cheaters, and my account is still locked out. Can't say I want to abandon this game, but seriously its looking more likely by the day.
madwren wrote: Congratulations on the account restore!
gulgoth wrote: Honestly that's common sense. Why would they give your old account stuff from a new one. If they did that you could just create a bunch of accounts until you got something you want then try to get it merged. They definitely do not believe in compensating people for account issues which i disagree with but there's nothing you can do about that. You'd think they would at least give you login rewards you missed but nope.
gulgoth wrote: They definitely do not believe in compensating people for account issues which i disagree with but there's nothing you can do about that. You'd think they would at least give you login rewards you missed but nope.
While we are unable to alter the Daily Login Reward Calendar, we have provided your account with three weeks lockout compensation (180 Mana Crystals) as per our policy.
Reaganstorme wrote: Good points. I was so looking forward to unlocking TODO this month.
Sorin81 wrote: My wait is finally over. My account has been restored and I'm back in the game.
Reaganstorme wrote: D3 Customer Support wrote: Unfortunately if you are unable to play and do not earn rewards while signed in to your account then no such rewards will be issues, nor are we able to provide compensation for such issues.
D3 Customer Support wrote: Unfortunately if you are unable to play and do not earn rewards while signed in to your account then no such rewards will be issues, nor are we able to provide compensation for such issues.
Sorin81 wrote: While we are unable to alter the Daily Login Reward Calendar, we have provided your account with three weeks lockout compensation (180 Mana Crystals) as per our policy.
Reaganstorme wrote: ZW2007- wrote: Reaganstorme wrote: At least I haven't spent actual money on this game for a long time. If you've spent any amount of money on this game, I recommend you contact Google or Apple for a refund. I have spent money, as I was prepared to invest in the game to support it. As I've never not received what I paid for, I'm not going to seek a refund. If they were unable to help me, then I would for sure.
ZW2007- wrote: As far as I'm concerned, you haven't received what you paid for but if you are okay with that, then that's fine. I just think they get away with way too much.
Volrak wrote: The compensation does seem perhaps a little low. But it absolutely can't be equal to, or close to, the rewards you would have gotten by playing all events as per your normal ability during the time you were locked out. Why? Because then the optimal way for everybody to "play" the game (rewards-wise) would be to figure out a way to lock themselves out of their own account. The choice would be between playing the game for rewards, or breaking your own account and not having to invest any time or effort at all for the same rewards.
Reaganstorme wrote: And yet I'm still waiting. Today is Saturday for me which means that unless I hear from them today I'll have to wait at least until Tues or Wed my time for another response. I have been locked out now for 5 weeks.
Sorin81 wrote: Good to hear it! Welcome back to the game. Sorry to say it but I don't believe you'll get much out of them. Hope you get more out of them than I did. Congrats.
buscemi wrote: Feb 2, 03:31 PST Just bought a big box of Shadows over innistrad, new in the shop today (2/2/17, didn't see my guaranteed card come up. Counted all my cards on the 'Your New Card(s)' screen just to make sure I'd not missed it.... 70 cards, which is 14 boosters of 5 cards each.