To ensure a fast and accurate response, please refrain from sending more than one email/ticket regarding your inquiry. It may take 24 - 72 business hours to receive a reply as customer service responds to tickets in the order they arrive.
(will) unlocking potentially new cards or crystals (in the new account) be lost again when overwritten by my original account settings? Are you also able to confirm what my amalgamated profile will contain? What will be my screen name, my old one or my new one? Am i still in my coalition? Can they kick a locked account? What about the rewards my coalition earned whilst I have been locked out of the game? Other than these questions, could you please provide some way of me verifying receiving a coalition reward as per my original ticket?
Reaganstorme wrote: At least I haven't spent actual money on this game for a long time.
Reaganstorme wrote: All these posts about cheaters, and my account is still locked out. Can't say I want to abandon this game, but seriously its looking more likely by the day.
Reaganstorme wrote: My reply asked for some additional clarifications: (will) unlocking potentially new cards or crystals (in the new account) be lost again when overwritten by my original account settings? Are you also able to confirm what my amalgamated profile will contain? What will be my screen name, my old one or my new one? Am i still in my coalition? Can they kick a locked account? What about the rewards my coalition earned whilst I have been locked out of the game?
(will) unlocking potentially new cards or crystals (in the new account) be lost again when overwritten by my original account settings? Are you also able to confirm what my amalgamated profile will contain? What will be my screen name, my old one or my new one? Am i still in my coalition? Can they kick a locked account? What about the rewards my coalition earned whilst I have been locked out of the game?
D3 Customer Support wrote: Due to the nature of our restore process, you will retain everything about your previous account, as essentially it *is* your previous account. Username, coalition stats, all of that will remain. Unfortunately if you are unable to play and do not earn rewards while signed in to your account then no such rewards will be issues, nor are we able to provide compensation for such issues.