Drop Rates Fraud?

2

Comments

  • Plastic
    Plastic Posts: 762 Critical Contributor
    SeditiousCanary wrote:
    Yvendros wrote:
    bogus. and i have no way of proving i didn't get it. lame.
    Versus myself, who opened two Rashmi, Eternities Crafters from a box, and I already had one prior to opening the box.

    So you only get a guaranteed rare if it's a duplicate maybe. icon_e_wink.gif
  • MaxMagic420
    MaxMagic420 Posts: 126 Tile Toppler
    Happened to me with a KLD big box too. Threw my makeup bag across the room. That bothered me. Just sharing because it's not just SOI. Problem is across the board.
  • khurram
    khurram Posts: 1,090 Chairperson of the Boards
    ZW2007- wrote:
    So we all know the story of drop rates being abysmal and people getting only the guaranteed rare, let me say that again GUARANTEED rare, from a big box. Except tonight when I finally gave in to temptation and bought an SOI big box, I did not even get that. I have a screenshot of every single card opened, taken from the "Your new card(s)." screen as evidence. The vault clearly states "Guaranteed Rare or Better". Fraud? Unfortunate bug? Do I even care anymore? All I know is I'm totally winning the "My drops are worse than yours" challenge.

    I can attest to that. Opened 2 SOI big boxes during this week. Did not get the gauranteed rare. Submitted a ticket. Its been 5 days and they have not bothered to even reply.
  • ZW2007-
    ZW2007- Posts: 812 Critical Contributor
    Brigby wrote:
    Hi Everyone. Sorry to hear that some of you are encountering this issue. I've passed along this information to the developers, and they'll be taking a look at it.

    Thanks for being patient!
    So does this mean we should submit tickets and expect compensation?
  • THEMAGICkMAN
    THEMAGICkMAN Posts: 697 Critical Contributor
    ZW2007- wrote:
    Brigby wrote:
    Hi Everyone. Sorry to hear that some of you are encountering this issue. I've passed along this information to the developers, and they'll be taking a look at it.

    Thanks for being patient!
    So does this mean we should submit tickets and expect compensation?


    You're funny!
  • AettThorn
    AettThorn Posts: 125
    Brigby, if we did have this issue, what do you recommend that we do? Should we submit support tickets?
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    AettThorn wrote:
    Brigby, if we did have this issue, what do you recommend that we do? Should we submit support tickets?
    Yes. If you feel you have encountered this issue, then please submit a support ticket. Thank you!
  • AettThorn
    AettThorn Posts: 125
    Brigby wrote:
    AettThorn wrote:
    Brigby, if we did have this issue, what do you recommend that we do? Should we submit support tickets?
    Yes. If you feel you have encountered this issue, then please submit a support ticket. Thank you!

    Brigby, have you heard any update on this? Still haven't heard back from support on this issue, and I wouldn't want to buy another pack if the bug is still around.
  • Theros
    Theros Posts: 490 Mover and Shaker
    Got same problem with SOI bb. Only lone rider common was the rarity
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    AettThorn wrote:
    Brigby, have you heard any update on this? Still haven't heard back from support on this issue, and I wouldn't want to buy another pack if the bug is still around.
    I spoke with the team this morning about it. They've opened up a formal bug report, and it is currently being worked on by both QA and developers.
  • AettThorn
    AettThorn Posts: 125
    Brigby wrote:
    AettThorn wrote:
    Brigby, have you heard any update on this? Still haven't heard back from support on this issue, and I wouldn't want to buy another pack if the bug is still around.
    I spoke with the team this morning about it. They've opened up a formal bug report, and it is currently being worked on by both QA and developers.

    Thanks, I'll hold off on using my Big Boxes I have stored up until I know there is a fix.
  • Yvendros
    Yvendros Posts: 202 Tile Toppler
    in my correspondence with them, they haven't mentioned a fix yet. but they did send a "guaranteed rare" pack. and I opened a brand new shiny Avacyn, so i couldn't be happier! icon_e_biggrin.gif

    for reference:
    Greetings D3 Go! Customer,
    Thank you for contacting D3 Go! Customer Support.
    Our apologies again for the oversight on our end. We have discussed the issue internally, and have found the date in question. Upon reviewing your account, we can confirm you did not receive the "One Guaranteed Rare/Mythic" card you normally get at the end of opening these booster packs.
    Your account has been credited:
    x1 SOI Set Rare/Mythic Rare Card
    Please keep in mind that all Mana Crystals and Mana Runes credited to your account will be added directly to your account's currency totals. Other rewards, such as Booster Packs or Bundle Purchases, are sent to you through messages that can be claimed via through the Activity Hub. Any individual cards not received through a Purchase Bundle or accreditation for an Event Reward will be added directly into your inventory.
    We hope you continue to enjoy playing Magic: The Gathering - Puzzle Quest!
    If you have any further questions or concerns, please feel free to contact us again.
    Best Regards,
    D3 Go! Customer Support Team (RBK)
  • ZW2007-
    ZW2007- Posts: 812 Critical Contributor
    Yvendros wrote:
    in my correspondence with them, they haven't mentioned a fix yet. but they did send a "guaranteed rare" pack. and I opened a brand new shiny Avacyn, so i couldn't be happier! icon_e_biggrin.gif
    Thanks for the info, I guess I should get around to submitting a ticket.
  • Mainloop25
    Mainloop25 Posts: 1,959 Chairperson of the Boards
    Yvendros wrote:
    in my correspondence with them, they haven't mentioned a fix yet. but they did send a "guaranteed rare" pack. and I opened a brand new shiny Avacyn, so i couldn't be happier! icon_e_biggrin.gif

    for reference:
    Greetings D3 Go! Customer,
    Thank you for contacting D3 Go! Customer Support.
    Our apologies again for the oversight on our end. We have discussed the issue internally, and have found the date in question. Upon reviewing your account, we can confirm you did not receive the "One Guaranteed Rare/Mythic" card you normally get at the end of opening these booster packs.
    Your account has been credited:
    x1 SOI Set Rare/Mythic Rare Card
    Please keep in mind that all Mana Crystals and Mana Runes credited to your account will be added directly to your account's currency totals. Other rewards, such as Booster Packs or Bundle Purchases, are sent to you through messages that can be claimed via through the Activity Hub. Any individual cards not received through a Purchase Bundle or accreditation for an Event Reward will be added directly into your inventory.
    We hope you continue to enjoy playing Magic: The Gathering - Puzzle Quest!
    If you have any further questions or concerns, please feel free to contact us again.
    Best Regards,
    D3 Go! Customer Support Team (RBK)

    Nice! Always good to see support do the right thing.
  • buscemi
    buscemi Posts: 673 Critical Contributor
    Is this still happening? Just bought a big box of SOI, new in the shop today, didn't see my guaranteed card come up. Counted all my cards on the 'Your New Card(s)' screen just to make sure I'd not missed it.... 70 cards, which is 14 boosters of 5 cards each.
  • AngelForge
    AngelForge Posts: 325 Mover and Shaker
    I didn't get that as well and immediately sent a ticket to the support.
  • AettThorn
    AettThorn Posts: 125
    Wow, you'd like they'd have fixed this before they put the SOI box back up there.
  • Yvendros
    Yvendros Posts: 202 Tile Toppler
    Yep. Same thing happened to me again. Here's to another 3 weeks...

    Otherwise, I was happy with the box. Only 1 mythic and 1 rare, but both new.
  • Boohoho
    Boohoho Posts: 2
    Same thing happened to me except I bought 4 boxes. Happened on all 4.
  • James13
    James13 Posts: 665 Critical Contributor
    Keep in mind that Kaladesh/AR does not have a guaranteed rare. Your bonus is the 14th pack which means one of the boosters is all AR cards. 70 cards total with one pack being all uncommon or better.

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