Lost all my progress.

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Comments

  • Imperat0r
    Imperat0r Posts: 35
    I sinceerly hope so. I've atleast learned my lesson about not linking googleplay/fb. Its the first thing ill do if i ever get my account back.
  • Imperat0r
    Imperat0r Posts: 35
    Bump!!
    DEVS can we get some info on this matter please?
  • shortnamed
    shortnamed Posts: 6
    Happened the same to me, but got other reply than the generated also, saying I'm in the queue to restore my account and they will contact me about news asap, 3 days past since then, nothing happened.. name: shortnamed
  • Imperat0r
    Imperat0r Posts: 35
    Im on that stage aswell Shortnamed. I would love some sort of estimation of what "ASAP" is...
  • Kryanthis
    Kryanthis Posts: 3
    Lost all my progress yesterday ... My user name is Kryanthis . on the 13th I had just spent 24.99 for the blue starter pack . Please help this all happen on the morning of the 14th.
  • Imperat0r
    Imperat0r Posts: 35
    Its been more than 2 weeks now DEVS. 11 days since i got the "putting your ticket on hold while we restore your account"-message. In which by the way, you stated that I'd hear from you "soon."

    I've not heard a peep since.

    Whats going on? Your customers need some sort of insight in the process!!
  • Imperat0r
    Imperat0r Posts: 35
    Bump!
    Add 3 days to the above post with no response whatsoever...

    Great way to lose your customers...
  • Irgy
    Irgy Posts: 148 Tile Toppler
    Wow what a depressing thread this is
  • Imperat0r
    Imperat0r Posts: 35
    Got a mail today from support.
    They have a technical problem at their end which effects the account restore process.
    The restore process is underway but it takes longer timer because of said problem. Because of this, they're not able to estimate a time of completion.

    I respect that D3. All I wanted was some sort of insight into the process.
  • Imperat0r
    Imperat0r Posts: 35
    Got my accpunt back yesterday
  • Kastorka
    Kastorka Posts: 1
    icon_evil.gif

    Lost all my progress today. My username was Kastorka, but now username is Dreamer? I dont know anyone with a username Dreamer. Please return me my account.
  • David [Hi-Fi] Moore
    David [Hi-Fi] Moore Posts: 2,872 Site Admin
    Hi. Please visit Customer Support for assistance. They can help get you back in-game with an account restore:

    www.d3go.com/mobile-games-support

    Thanks!
  • klobberer
    klobberer Posts: 35 Just Dropped In
    Lost my progress too. I had 9 plainswalkers at level 60, 636 cards, all 5 colors platinum mastery, about 250,000 runes, and 160 or so crystals.

    User name is klobberer, I was in the "Flawless" group.

    Not going to play any game by this company until it's fixed.
  • 1080pleb
    1080pleb Posts: 1
    Chiming in, also cannot log in since last update. Crashed out during end of last event, and did not receive either the personal rank or coalition rank rewards (top 100, did not see 'new card' rare in collection). Short time later was the update, after which I got an error trying to log back in. Retried several times, then hit cancel which took me to the title screen with "facebook login" (I do not have) or "start training" as options.

    I try not to complain much since I enjoy this game greatly, but I have put money in and would appreciate restoring my account. Submitted ticket >24 hours ago, am posting here for extra exposure.

    Username: 1080pleb

    Thanks, and hope to hear from you soon!
  • klobberer
    klobberer Posts: 35 Just Dropped In
    I replayed the tutorial, picked a new name, went to settings, and logged back onto google play, got my game back. Don't know why it disconnected. Glad I go it back. Wouldn't have started all over again.

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