Screwed out of the daily reward fat pack again!!

2

Comments

  • The Bookman
    The Bookman Posts: 54
    LakeStone wrote:
    Hi Everyone -

    Thank you for reporting this. We have passed this information to the team and as it's Sunday evening, we will follow-up tomorrow when everyone is in the office. The team will see what may be happening and provide any missing rewards. We apologize for any inconveniences this may have caused.

    By the time your team fixes this it will be Tuesday for those of us in earlier time zones and we will miss collecting Monday 1st Feb rewards... And therefore not be able to collect the whole month again.... For 3 months running. Hope you find a better system than this as it currently is a real kick in the teeth to miss the big reward at the end of the month.
  • DrStrange-616
    DrStrange-616 Posts: 993 Critical Contributor
    How is it some got their fatpack? Time zone issues?

    Played every day this month, calendar looked to be off a day whole month, then, like others, reset and no reward can be claimed.
  • Unknown
    Unknown
    Collected FP on 31st, cannot collect runes on the 1st.

    Patience everyone.
  • killercool
    killercool Posts: 280 Mover and Shaker
    kore wrote:
    Collected FP on 31st, cannot collect runes on the 1st.

    Patience everyone.

    No Kore, not "Patience everyone". You got your fat pack and are now only being stopped from collecting your first day of the month reward. There seem to been lots of people that have been screwed out of the fat pack instead - a completely different level of frustration. It may be a time zone issue, or something else, but it feels like some fairly lax code checking before release.

    The big thing for me is that the game was released mid December and there was such a long period of non-communication that I feel the good will to the developers has already been severely impacted. I want to believe they will sort it out, but I have not seen anything yet that makes me feel that they have earned my patience.
  • Landonsdaddy
    Landonsdaddy Posts: 3
    I was lucky enough to collect fp, but I also have the broken collect button issue now.
  • Unknown
    Unknown
    killercool wrote:
    kore wrote:
    Collected FP on 31st, cannot collect runes on the 1st.

    Patience everyone.

    No Kore, not "Patience everyone". You got your fat pack and are now only being stopped from collecting your first day of the month reward. There seem to been lots of people that have been screwed out of the fat pack instead - a completely different level of frustration. It may be a time zone issue, or something else, but it feels like some fairly lax code checking before release.

    The big thing for me is that the game was released mid December and there was such a long period of non-communication that I feel the good will to the developers has already been severely impacted. I want to believe they will sort it out, but I have not seen anything yet that makes me feel that they have earned my patience.
    Some people haven't been able to get any rewards since early Jan so don't feel like you are being singled out.
  • Aramisss
    Aramisss Posts: 2
    Same problem here...
  • Unknown
    Unknown
    I'm having the same issue where things were reset and I can't collect the next reward.
  • BlackSheep101
    BlackSheep101 Posts: 2,025 Chairperson of the Boards
    They're redoing the daily reward system in the upcoming patch. Hopefully it will be released tomorrow, and will fix the problem with being unable to collect daily rewards. It should also let them issue compensation packs for people who missed rewards last month and in December. The plan is also to change the way the big reward of the month is achieved so that you don't have to log in every single day during a month in order to get it.

    Also coming: new game play content, quick battle prizes, bug fixes and card/planeswalker rebalancing. Give it another day or two, then sharpen your pitchforks.
  • Oaklanbash
    Oaklanbash Posts: 46 Just Dropped In
    Same here.... I try to log on now and it is saying that I have 250 gems ready to collect. I hit collect and nothing happens.... Worked hard logging on every day last month to have this happen to me.
  • Oaklanbash
    Oaklanbash Posts: 46 Just Dropped In
    Same here, however I see a collect 250 gems and my collect button does not work.... very very strange.
  • Enoc99
    Enoc99 Posts: 141
    LakeStone wrote:
    Hi Everyone -

    Thank you for reporting this. We have passed this information to the team and as it's Sunday evening, we will follow-up tomorrow when everyone is in the office. The team will see what may be happening and provide any missing rewards. We apologize for any inconveniences this may have caused.
    If I didn't get my fatpack, should I also submit a ticket individually for it, or is this issue now being submitted for all users to investigate any missing rewards?
  • fruithead
    fruithead Posts: 56
    Did not get my fat pack either icon_e_sad.gif
  • Meto5000
    Meto5000 Posts: 583
    Enoc99 wrote:
    If I didn't get my fatpack, should I also submit a ticket individually for it, or is this issue now being submitted for all users to investigate any missing rewards?

    As far as I know, not a single person has been reimbursed for a missing reward regardless of whether they made contact with customer support. All the replies from CS say the same thing, "We're looking into it," or "A fix will be provided at a later date."
  • Unknown
    Unknown
    yeah mine just says today and tomorrows rewards are 250 crystal and i cant claim anything and never got this fat pack either... so tired of this broken game thanks for the hype for nothing D3 and Hiburnum
  • BlackSheep101
    BlackSheep101 Posts: 2,025 Chairperson of the Boards
    The last response from the previous month's daily reward issue was that they can't issue compensation until the next patch is released. So I'm hoping this week they'll send out fat packs to everyone.
  • David [Hi-Fi] Moore
    David [Hi-Fi] Moore Posts: 2,872 Site Admin
    Hi everyone,

    Apologies for the slow response time today. Likely due to rain and wind storms here in Southern California over the weekend, the power went out in our building. Our internet has been down and we're just now coming back online.

    We're aware that some players have not received their Fat Pack reward for January. Please rest assured that we are discussing what can be done to assist players (and fix the issue decisively) and we will be sending compensation as soon as we are able.

    Thanks for your understanding while we work to make this right.
  • Unknown
    Unknown
    Always an excuse never a solution lol
  • Unknown
    Unknown
    I too have a stuck key and cannot collect:

    Android systems, phone and tablet.
  • Unknown
    Unknown
    Login rewards result:

    December - got screwed
    January - got screwed
    February - rewards locked - getting screwed again

    This game and the support is showing it just plain sucks.

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