Server Issue Compensation

TLCstormz

This if for "outages"?

Or this is for the "Community Scaling lulz, back on suckers" debacle?

Malcrof

CS basically said too bad..

Due to this issue being wide spread, we are unable to offer compensation to players on an individual level. It would be unfair to credit one player without crediting all players affected by the issue.

I knew i should not have even bothered, but losing out on the 1k reward because the server crashed mid fight.. oh well. Next time.

Unknown

Malcrof wrote:

CS basically said too bad..

Due to this issue being wide spread, we are unable to offer compensation to players on an individual level. It would be unfair to credit one player without crediting all players affected by the issue.

I knew i should not have even bothered, but losing out on the 1k reward because the server crashed mid fight.. oh well. Next time.

I'm obviously grateful for anything D3 decides to do for the players when their product doesn't function properly, especially in light of how things have usually gone with regard to compensation, but I cannot help wondering how many potential whales they lose on a daily basis as a result of their "customer care" policies.

It's not a great feeling to be dealing with the potential to lose everything with absolutely no hope for recompense every time you open the game, on top of everything else.

Anyone coming from another game/customer service experience, losing something that significant on the player side but relatively miniscule on the dev side and then essentially being told, "Sorry for your luck, but thanks for playing," is not likely to stick around long...

That said, again, I do fully appreciate getting a known quantity of something unequivocally useful from D3, so I've got that going for me.

DBC