Thank you Support for your Non-Support

2»

Comments

  • MojoWild
    MojoWild Posts: 765 Critical Contributor
    Lerysh wrote:
    Arondite wrote:
    I mean I don't know what you want customer support to do about it, anyway. This is like yelling at a cashier at walmart regarding their refund policy.

    Yeah, they work for the company, but they had literally no hand in deciding the policy or system and can't do a damn thing to help you, realistically.

    Technically it's more like asking the walmart returns department about their returns policy while trying to return something you bought at target. CS has the ability to gift covers, they could have been all "man that sucks here's a BP," but they didn't. They closed this case as non-relevant or whatever and told him to vent on the forums.

    Not that I'm advocating hand outs. You don't really need a 2 cover BP on day 195 or whatever anyway.

    Yes, it's technically within their abilities to push tokens and covers when warranted, but I don't think they felt it was necessary in this case and I agree with them.

Categories