"We will not be compensating anyone."

TLCstormz
TLCstormz Posts: 1,668
edited March 2015 in MPQ General Discussion
*sigh

How often do the developers give that stock answer, when tickets are sent out? I don't wanna waste my time on them anymore, if that's always gonna be the response.
«1

Comments

  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
    I've been under the impression that Customer Service had been better about compensation than they were in the past. Do you mind sharing what your problem was?
  • fmftint
    fmftint Posts: 3,653 Chairperson of the Boards
    Because everyone was affected, no one was
  • brisashi
    brisashi Posts: 418 Mover and Shaker
    You chose to complain without providing any context whatsoever.

    Why even post?
  • Unknown
    Unknown
    Perhaps OP was scarred by viewing the new DP cover? I mean, that face...
  • Dragon_Nexus
    Dragon_Nexus Posts: 3,701 Chairperson of the Boards
    Only possible multi-person event I can think of that might cover this is the change of roster prices for 25 slots and below. Is anything happening with that, do we know?
  • Unknown
    Unknown
    I was told there's no compensation for anyone who lost points recently because its so wide spread. They are still considering the best course of action.
  • TLCstormz
    TLCstormz Posts: 1,668
    numez wrote:
    I was told there's no compensation for anyone who lost points recently

    This.

    And to the little diva who came in being rude for no reason, why did YOU even post? lol. Contradiction, much? I did not speak on what the specific problem was, because I was not ASKING about a specific problem, as I clearly stated, I wanted to know in general how often they gave this response.
  • veneretio
    veneretio Posts: 76 Match Maker
    For what it's worth, I've been compensated twice in Puzzle quest. Once when I asked for it and once when I didn't. And this was the only time I asked for it.
  • CaptainFreaky
    CaptainFreaky Posts: 451 Mover and Shaker
    My suggestion to OP is to be:
    (a) More clear - provide some context
    (b) More polite

    (above is not meant to be snark, but a simple suggestion)

    If the question is indeed, "Does D3 compensate for issues that happen that aren't the player's fault", then answer is, "It depends".
    I've personally been compensated at least three times that I can remember due to either system wide glitches or problems that effected only a small amount of people.

    Generally, if D3 makes a RULE change, they don't compensate for past behavior (the Alliance change being an obvious exception). If there is a SYSTEM issue, D3 will, in some but not all cases, compensate people that they can determine were actually impacted.

    If OP does have a specific instance and is wondering if there will be compensation, please post here or PM one of the mods or Hi-Fi and the excellent minds that populate this board that know way more than me would be glad to provide insight I am certain.
  • Azoic
    Azoic Posts: 269 Mover and Shaker
    Yah they said it would be a mass compensation if they did anything...but then just to everyone who put a ticket in or the whole population?? It is very frustrating since 3 of us kept moving back and forth in first, then I started having problems with points. At the end, they were 40k ahead. I hope they don't get the 4* cover AND compensation lol. I am guessing that they hadn't done the updtate yet--which I will never, ever do again until it auto updates.
  • Arondite
    Arondite Posts: 1,188 Chairperson of the Boards
    Azoic wrote:
    Yah they said it would be a mass compensation if they did anything...but then just to everyone who put a ticket in or the whole population?? It is very frustrating since 3 of us kept moving back and forth in first, then I started having problems with points. At the end, they were 40k ahead. I hope they don't get the 4* cover AND compensation lol. I am guessing that they hadn't done the updtate yet--which I will never, ever do again until it auto updates.

    I hope they do, and you should too.

    Their benefit does not directly harm you in almost every scenario. Why would you wish ill on your fellow man when it doesn't advance your circumstance in any way? No one cares for spite.
  • Unknown
    Unknown
    I have had one dealing with Customer Service and it was a pleasant experience.

    During the last run of the Gauntlet, I entered the second sub with only 3 of the top 10 filled and decided to speed run. After I cleared about 5 nodes, I kept getting the "Check Internet Connection" message despite my phone being able to surf the internet with no issues. When this cleared up (about 10 to 15 minutes), I continued, but while I was on the 18th node, the top10 filled. I finished 11th and submitted a ticket. I clearly stated that there was no guarantee that I would have finished in the top10 without the issues and went in with no expectations.

    End result was that within 48 hours, I had received an email back stating that while they were not aware of any server issues at that time, they would award me the top10 prize as compensation anyway. Above and beyond my expectations, did not expect them to give me the benefit of the doubt when there was unlikely to be proof of my claims, nor guarantee that I would have made the mark anyway.
  • MojoWild
    MojoWild Posts: 765 Critical Contributor
    Sometimes I'm compensated, sometimes I'm not. Depends on the issue.
  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
    When in doubt, message HiFi.
  • Kiamodo
    Kiamodo Posts: 423 Mover and Shaker
    I have nothing but great exchanges with customer service. Provide as much information as possible with the issue and be polite. No shocker there. I'm always impressed with their quality.
  • Dragon_Nexus
    Dragon_Nexus Posts: 3,701 Chairperson of the Boards
    When I first started playing the game back when it first hit Steam I had an issue, cannot remember what it was, but they apologised and gave me some free ISO and a heroic token. I was lucky enough to get a blue Spiderman from it 83

    Only other issues I've had were the alliance HP refund (Didn't put a complaint it, just gave my 2 cents on the forum and watched how the event unfolded) and some game-based issue when Elektra was first introduced. I forget exactly what happened, I think the event disappeared for about 6 hours costing my points which would have got me to the top 50 to win a cover, but instead I came, like, 55th or something? I sent a ticket in and eventually got compensated with an Elektra cover and some ISO.

    So really, the few times I've had an issue with the game, I've had a good outcome from contacting customer service.
  • Arondite
    Arondite Posts: 1,188 Chairperson of the Boards
    Kiamodo wrote:
    I have nothing but great exchanges with customer service. Provide as much information as possible with the issue and be polite. No shocker there. I'm always impressed with their quality.


    Same here. In my experience, they've always been very accomodating and have done everything within their power to repair or compensate my problems to fair and adequate recompense.

    My only complaint is that they are sometimes slow and/or quiet, but that is a manageable flaw compared to actually poor service. I'll take D3's customer support over a plethora of other companies' suppport teams.
  • slidecage
    slidecage Posts: 3,514 Chairperson of the Boards
    i reported this when the end time disappeared and they go we are not giving anything to anyone. That was the end as far as i thought. I just got a email yesterday saying since we did not hear back from you we are closing the case..

    Hear back from me about what. you said noone is getting anything so why should i respond icon_e_smile.gif
  • Cypr3ss
    Cypr3ss Posts: 155 Tile Toppler
    TLCstormz wrote:
    *sigh

    How often do the developers give that stock answer, when tickets are sent out? I don't wanna waste my time on then anymore, if that's always gonna be the response.

    I'm going to say never. I've never had an issue that wasn't addressed appropriately by customer support. Maybe your 'issue' wasn't really an issue at all (as you've provided no context as to what your particular ticket may have been about)?

    I have always gotten the "We would be happy to explain the functionality of the PvE Mission Point Value feature to you!" (with PVE being replaced with PVP depending on the issue) stock response to every ticket I've ever logged, which is frustrating, but replying to this seems to get it escalated to people who know what they're doing (i.e. not Level 1 support). Response times aren't always super fast, usually a week or so after said event has ended, but I've always had a positive outcome.

    Regards,
    Cypr3ss.
  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
    slidecage wrote:
    i reported this when the end time disappeared and they go we are not giving anything to anyone. That was the end as far as i thought. I just got a email yesterday saying since we did not hear back from you we are closing the case..

    Hear back from me about what. you said noone is getting anything so why should i respond icon_e_smile.gif

    I would venture to say that was an automated response.

Categories