Why change 3* prize to 2* prize on gauntlet? Streamlined
Comments
-
I wasn't affected by this Gauntlet prize "glitch"...which reminds me of the two Bob's in the movie Office Space having "fixed the glitch" for Milton's paycheck.
As Thugpatrol mentioned, somebody should be minding the store at the very least a customer service agent.
We may generically call this a game but the business model they have chosen is a service wrapped around a game.
They deal in digital goods but if it were actual physical goods, I am betting there would be a much larger outrage.
If I make a financial transaction and a "glitch" happens which results in them taking more money in the transaction than presented - you bet I want someone available to address the issue and not stumbling into a forum to find out that nobody from that business will address it until Monday.
It only takes one competitor to offer a similar product/service with better customer service to draw your customers away and it is only the company's fault for not addressing the most obvious.0 -
lukewin wrote:This issue is far from game breaking or anything that the devs should've used any weekend time on. If some servers go down, or people are unable to play, those are the times when weekend involvement is required, and I do think, they have that in place. My issue was more the way it was addressed, when it was addressed. Like I said, if the customer service response I received had been posted in any of the threads, we wouldn't be where we are today. Even if it showed up in one thread, I'm pretty sure that other forum users would've spread that word to other threads.
I agree again. Mpq ' s cs dept should in no way reflect in a positive manner for the developers. Just because they created and pay a cs dept to handle these matters, it does not excuse the developers. After all, it's how the developers who do programming, not pr, respond to these matters that we should judge mpq.
I know it's not a good trip to the local grocery if the cashier thanks me and not the managers or the produce person. Just because that's why they have cashiers, that does not excuse the other people there doing what they're supposed to be doing instead of taking time to thank me. It better not be just a thank you. That doesn't count because I don't feel fully thanked if it's done that way. They need to give me a detailed reason why they're thankful and use the wording I find acceptable or it doesn't count.0 -
(God help me for keeping this thread alive, but just want to echo what Valeyard is saying without the satire)
I really like that the Producer and the Design Lead of MPQ read and respond to the forum. In most cases, I would much rather get a response from them than from HiFi or Customer Service (no offense). I don't expect platitudes from Will or IceIX, because that isn't their job. I really don't get it, but I guess Lukewin prefers it the other way around.
(And now I promise to never post on this thread again)0 -
I would prefer good communication from anyone. It just seems that Will is one of the best at doing it. I emailed Customer Service, because that is their job, and I could get an answer from them, that represented the views of D3 on the matter.0
-
Thugpatrol wrote:This isn't about software engineering. This is about managing a business. We're not just talking about code-jockeys here, there are other people employed by both the developer and the publisher, and since the game is running and money is changing hands on weekends someone should be minding the store. This isn't the first time they've had an incident over a weekend, and it's far from the worst incident, but it has happened more than once and they haven't addressed the root of the problem, which has a very simple fix: make it someone's job to keep an eye on things over weekends and make a call if things turn pear-shaped.
Not to belittle them, but I'm guessing customer support is typical of other customer support in that they don't really care about the game when they're not working, so they probably aren't the type to endlessly browse the forums looking for any sort of complaint just so they can respond.
Jeez, at this point the streamlined version needs a streamlined version.0 -
The_Valeyard wrote:
A chainsaw and a large cork will be all you need.0 -
*locking topic as the streamlined version is on the verge of reaching the same length as the original thread. All relevant arguments regarding the matter have been presented and explored in depth but if anyone believes otherwise please feel free to PM me. Thank you.*0
This discussion has been closed.
Categories
- All Categories
- 45.1K Marvel Puzzle Quest
- 1.5K MPQ News and Announcements
- 20.4K MPQ General Discussion
- 3K MPQ Tips and Guides
- 2.1K MPQ Character Discussion
- 171 MPQ Supports Discussion
- 2.5K MPQ Events, Tournaments, and Missions
- 2.8K MPQ Alliances
- 6.4K MPQ Suggestions and Feedback
- 6.3K MPQ Bugs and Technical Issues
- 13.8K Magic: The Gathering - Puzzle Quest
- 518 MtGPQ News & Announcements
- 5.5K MtGPQ General Discussion
- 99 MtGPQ Tips & Guides
- 430 MtGPQ Deck Strategy & Planeswalker Discussion
- 304 MtGPQ Events
- 60 MtGPQ Coalitions
- 1.2K MtGPQ Suggestions & Feedback
- 5.7K MtGPQ Bugs & Technical Issues
- 548 Other 505 Go Inc. Games
- 21 Puzzle Quest: The Legend Returns
- 5 Adventure Gnome
- 6 Word Designer: Country Home
- 381 Other Games
- 142 General Discussion
- 239 Off Topic
- 7 505 Go Inc. Forum Rules
- 7 Forum Rules and Site Announcements