Why change 3* prize to 2* prize on gauntlet? Streamlined

GothicKratos

Why are we even kicking this dead horse still anyways?

Unknown

GothicKratos wrote:

Why are we even kicking this dead horse still anyways?

Because live horses kick back and poop. So I hear.

Unknown

MikeHock wrote:

Thugpatrol wrote:

blah blah blah stuff I said blah blah

Lots of good stuff in your post except that I don't think D3 apologized. It's whatever at this point. We can wait for the next D3 screw up within the next 5-7 days for us to talk about.

I went back and looked at Ice's response again, and you're right. He didn't really issue anything resembling an apology. More of an explanation and some small measure of admission of error. Not terribly impressive, so again I'll say yeah, not a super good job on their part. Also I caught this quote again as I was going over this thread and the other one, and I think it's to the point:

JVReal wrote:

It was a mistake by MPQ, and a misunderstanding by the players. An explanation thread under Announcements with an apology would have done wonders and I bet people would have been happy with that even without compensation... the cost? A few minutes of understanding, and a few minutes to fashion a respectful post. Heck, an update in the event thread where the misunderstanding first started would have stopped a lot of the animosity, even to say "Hey, just to clarify it isn't a guaranteed 3* pack, it's a normal pack, the graphic is wrong but we won't be able to fix the graphic until Monday". Then a mod would edit the first post in the thread to remove the verbiage saying guaranteed and reference the post. Problem solved. Why didn't that happen? They can't post remotely from home like we can? Nobody from MPQ reads the forums on the weekends when they kick off an event? The World Wide Web doesn't work for them outside of MPQ offices? I agree we need to move forward, but if MPQ doesn't see what they did wrong here, they are doomed to repeat it.

The bolding and underlining is mine for emphasis. This has been a problem more than once, of the wheels falling off on the weekends and nobody being around to mind the fort to do anything about it until things have hit meltdown territory. I understand people go home on the weekend and allegedly hard working developers need downtime too, but they need to understand that a lot of people play this game heavily on the weekends when they have their free time as well, and a lot of important event rewards are at stake during those times. There needs to be better oversight of the game on weekends, because they have repeated this kind of thing, doom sold separately.

GothicKratos

The_Valeyard wrote:

GothicKratos wrote:

Why are we even kicking this dead horse still anyways?

Because live horses kick back and poop. So I hear.

But if no one is around to hear it, does it really happen?

Unknown

GothicKratos wrote:

The_Valeyard wrote:

GothicKratos wrote:

Why are we even kicking this dead horse still anyways?

Because live horses kick back and poop. So I hear.

But if no one is around to hear it, does it really happen?

I think we might be confusing horses and trees. So if you kick a dead horse in a forest and nobody hears it fall...???...you know, I'm not sure where I was going with this. Never mind.

KrazyKeylime

Alright, now that we got that hammered out. let's discuss this "true healing"...

Unknown

I prefer the library forest episode with David Tennant as doctor who over the Matt Smith episode where the male horse has decided to have a female name.

NorthernPolarity

Thugpatrol wrote:

MikeHock wrote:

Thugpatrol wrote:

blah blah blah stuff I said blah blah

Lots of good stuff in your post except that I don't think D3 apologized. It's whatever at this point. We can wait for the next D3 screw up within the next 5-7 days for us to talk about.

I went back and looked at Ice's response again, and you're right. He didn't really issue anything resembling an apology. More of an explanation and some small measure of admission of error. Not terribly impressive, so again I'll say yeah, not a super good job on their part. Also I caught this quote again as I was going over this thread and the other one, and I think it's to the point:

JVReal wrote:

It was a mistake by MPQ, and a misunderstanding by the players. An explanation thread under Announcements with an apology would have done wonders and I bet people would have been happy with that even without compensation... the cost? A few minutes of understanding, and a few minutes to fashion a respectful post. Heck, an update in the event thread where the misunderstanding first started would have stopped a lot of the animosity, even to say "Hey, just to clarify it isn't a guaranteed 3* pack, it's a normal pack, the graphic is wrong but we won't be able to fix the graphic until Monday". Then a mod would edit the first post in the thread to remove the verbiage saying guaranteed and reference the post. Problem solved. Why didn't that happen? They can't post remotely from home like we can? Nobody from MPQ reads the forums on the weekends when they kick off an event? The World Wide Web doesn't work for them outside of MPQ offices? I agree we need to move forward, but if MPQ doesn't see what they did wrong here, they are doomed to repeat it.

The bolding and underlining is mine for emphasis. This has been a problem more than once, of the wheels falling off on the weekends and nobody being around to mind the fort to do anything about it until things have hit meltdown territory. I understand people go home on the weekend and allegedly hard working developers need downtime too, but they need to understand that a lot of people play this game heavily on the weekends when they have their free time as well, and a lot of important event rewards are at stake during those times. There needs to be better oversight of the game on weekends, because they have repeated this kind of thing, doom sold separately.

As a developer, this statement is ridiculous. Sure, if there's a catastrophic event, 35% of users can't play because of some issue, then sure, the developers should be on call. This issue was as pressing as like, I dunno, some kid calling 911 because they lost a lego or something. In the grand scheme of things,
0.1% of users had the POTENTIAL to be affected.
Of these .1% of users, maybe like 10-20% of people got confused because of how the token packs were worded.

To say that a developer should be on call and reply to issues as miniscule like this (it affected what, 10 users realistically?) on the weekends is straight up crazy. I'm amazed that IceIX even replied to this issue on the forums as fast as he did. Yeah, they should be on call if something crazy game breaking happens, but most other issues are definitely not worth someone being on call for, and can be dealt with during the week.

Unknown

NorthernPolarity wrote:

Thugpatrol wrote:

This has been a problem more than once, of the wheels falling off on the weekends and nobody being around to mind the fort to do anything about it until things have hit meltdown territory. I understand people go home on the weekend and allegedly hard working developers need downtime too, but they need to understand that a lot of people play this game heavily on the weekends when they have their free time as well, and a lot of important event rewards are at stake during those times. There needs to be better oversight of the game on weekends, because they have repeated this kind of thing, doom sold separately.

As a developer, this statement is ridiculous. Sure, if there's a catastrophic event, 35% of users can't play because of some issue, then sure, the developers should be on call. This issue was as pressing as like, I dunno, some kid calling 911 because they lost a lego or something. In the grand scheme of things,
0.1% of users had the POTENTIAL to be affected.
Of these .1% of users, maybe like 10-20% of people got confused because of how the token packs were worded.

To say that a developer should be on call and reply to issues as miniscule like this (it affected what, 10 users realistically?) on the weekends is straight up crazy. I'm amazed that IceIX even replied to this issue on the forums as fast as he did. Yeah, they should be on call if something crazy game breaking happens, but most other issues are definitely not worth someone being on call for, and can be dealt with during the week.

You've glossed over two things here. First, the people who were affected were anyone who was confused by the misrepresented reward, not just the people who won said rewards. Would some people even made the attempt at all and expended resources if they knew it was just a normal 10-Pack? Does it matter if they finished 1st, 11th, or 1011th? The effort and resources were still expended under the confusion of misrepresented rewards. To say it only affected the winners is taking a pretty narrow view of things.

The second point, how exactly is it ridiculous to think they should be monitoring the game and the forum on the weekend? They are open for business 24/7. They run events on weekends, ones with hotly contested rewards where people play and spend money on their game. Why are they relieved of the responsibility to supervise their product? We're not talking about the entire staff sitting in a room hitting refresh on their browser every two seconds. We're talking about making it someone's job to monitor the state of things on weekends, which clearly they don't really do. This particular issue could have been cleared up with about two phone calls, a post on the forum, and a MOTD spash in-game to avoid much of the confusion. I wouldn't consider asking for that minimal level of oversight crazy.

Unknown

NorthernPolarity wrote:

Thugpatrol wrote:

MikeHock wrote:

Thugpatrol wrote:

blah blah blah stuff I said blah blah

Lots of good stuff in your post except that I don't think D3 apologized. It's whatever at this point. We can wait for the next D3 screw up within the next 5-7 days for us to talk about.

I went back and looked at Ice's response again, and you're right. He didn't really issue anything resembling an apology. More of an explanation and some small measure of admission of error. Not terribly impressive, so again I'll say yeah, not a super good job on their part. Also I caught this quote again as I was going over this thread and the other one, and I think it's to the point:

JVReal wrote:

It was a mistake by MPQ, and a misunderstanding by the players. An explanation thread under Announcements with an apology would have done wonders and I bet people would have been happy with that even without compensation... the cost? A few minutes of understanding, and a few minutes to fashion a respectful post. Heck, an update in the event thread where the misunderstanding first started would have stopped a lot of the animosity, even to say "Hey, just to clarify it isn't a guaranteed 3* pack, it's a normal pack, the graphic is wrong but we won't be able to fix the graphic until Monday". Then a mod would edit the first post in the thread to remove the verbiage saying guaranteed and reference the post. Problem solved. Why didn't that happen? They can't post remotely from home like we can? Nobody from MPQ reads the forums on the weekends when they kick off an event? The World Wide Web doesn't work for them outside of MPQ offices? I agree we need to move forward, but if MPQ doesn't see what they did wrong here, they are doomed to repeat it.

The bolding and underlining is mine for emphasis. This has been a problem more than once, of the wheels falling off on the weekends and nobody being around to mind the fort to do anything about it until things have hit meltdown territory. I understand people go home on the weekend and allegedly hard working developers need downtime too, but they need to understand that a lot of people play this game heavily on the weekends when they have their free time as well, and a lot of important event rewards are at stake during those times. There needs to be better oversight of the game on weekends, because they have repeated this kind of thing, doom sold separately.

As a developer, this statement is ridiculous. Sure, if there's a catastrophic event, 35% of users can't play because of some issue, then sure, the developers should be on call. This issue was as pressing as like, I dunno, some kid calling 911 because they lost a lego or something. In the grand scheme of things,
0.1% of users had the POTENTIAL to be affected.
Of these .1% of users, maybe like 10-20% of people got confused because of how the token packs were worded.

To say that a developer should be on call and reply to issues as miniscule like this (it affected what, 10 users realistically?) on the weekends is straight up crazy. I'm amazed that IceIX even replied to this issue on the forums as fast as he did. Yeah, they should be on call if something crazy game breaking happens, but most other issues are definitely not worth someone being on call for, and can be dealt with during the week.

I think I see what you are saying. I'm not sure I buy it, but if you think Christopher Eccleston was the better Doctor Who since its relaunch, I guess you are entitled to your opinion. However, you are wrong! Everyone knows it's David Tennant.

Nellobee

The_Valeyard wrote:

I think I see what you are saying. I'm not sure I buy it, but if you think Christopher Eccleston was the better Doctor Who since its relaunch, I guess you are entitled to your opinion. However, you are wrong! Everyone knows it's David Tennant.

I concur, although I believe the issue with the last two Doctors was Moffat, not the actors in question.

Chirus

NorthernPolarity wrote:

As a developer, this statement is ridiculous. Sure, if there's a catastrophic event, 35% of users can't play because of some issue, then sure, the developers should be on call. This issue was as pressing as like, I dunno, some kid calling 911 because they lost a lego or something. In the grand scheme of things,
0.1% of users had the POTENTIAL to be affected.
Of these .1% of users, maybe like 10-20% of people got confused because of how the token packs were worded.

To say that a developer should be on call and reply to issues as miniscule like this (it affected what, 10 users realistically?) on the weekends is straight up crazy. I'm amazed that IceIX even replied to this issue on the forums as fast as he did. Yeah, they should be on call if something crazy game breaking happens, but most other issues are definitely not worth someone being on call for, and can be dealt with during the week.

I have to say, as disappointed as I was in the mistake, I do agree that the problem has been made larger than it actually is (at least it feels that way to me). It's pretty much the only reason I didn't make a thread about it myself and simply noted my disappointment in another thread. I kinda expected that generally the response would be that it's really not a big deal, and I agree. That said, it's not so minuscule that it should not have received any attention or acknowledgment at all from the devs. Ultimately, I'm taking a stance in between the two extremes posted here. I do not think devs should simply ignore to address any mistakes they made if it's noticed by the community. I'm also not for dragging the conversation on if I do not see anything fruitful coming from it.

I don't think it's "amazing" that IceX responded at the rate he did. In fact, I do think an official statement would have been appreciated as stated by others. That said, once IceX did acknowledge the mistake, the discussion should have ended there. It continued to drag on between players (to no fruitful end) and made the environment as a whole unnecessarily heated. Let's all agree that the horse is an unrecognizable lump of battered meat now and bring this topic to a close.

Uh... here's something so we can all be friends again.

Trisul

Thugpatrol wrote:

The second point, how exactly is it ridiculous to think they should be monitoring the game and the forum on the weekend? They are open for business 24/7. They run events on weekends, ones with hotly contested rewards where people play and spend money on their game. Why are they relieved of the responsibility to supervise their product? We're not talking about the entire staff sitting in a room hitting refresh on their browser every two seconds. We're talking about making it someone's job to monitor the state of things on weekends, which clearly they don't really do. This particular issue could have been cleared up with about two phone calls, a post on the forum, and a MOTD spash in-game to avoid much of the confusion. I wouldn't consider asking for that minimal level of oversight crazy.

Being a software engineer myself, I find this expectation to be completely crazy.

If I was a dev and was assigned to monitor these forums over a weekend, I would assume that I must have pissed off someone super important or something, because that is a **** job. Being forced to reading everyone's complaints about relatively obscure things over and over again would drive me to depression.

Not saying that our complaints on the forums aren't legitimate, but come on, it's a mobile game.

Unknown

Trisul wrote:

Thugpatrol wrote:

The second point, how exactly is it ridiculous to think they should be monitoring the game and the forum on the weekend? They are open for business 24/7. They run events on weekends, ones with hotly contested rewards where people play and spend money on their game. Why are they relieved of the responsibility to supervise their product? We're not talking about the entire staff sitting in a room hitting refresh on their browser every two seconds. We're talking about making it someone's job to monitor the state of things on weekends, which clearly they don't really do. This particular issue could have been cleared up with about two phone calls, a post on the forum, and a MOTD spash in-game to avoid much of the confusion. I wouldn't consider asking for that minimal level of oversight crazy.

Being a software engineer myself, I find this expectation to be completely crazy.

This isn't about software engineering. This is about managing a business. We're not just talking about code-jockeys here, there are other people employed by both the developer and the publisher, and since the game is running and money is changing hands on weekends someone should be minding the store. This isn't the first time they've had an incident over a weekend, and it's far from the worst incident, but it has happened more than once and they haven't addressed the root of the problem, which has a very simple fix: make it someone's job to keep an eye on things over weekends and make a call if things turn pear-shaped.

GothicKratos

Thugpatrol wrote:

GothicKratos wrote:

The_Valeyard wrote:

GothicKratos wrote:

Why are we even kicking this dead horse still anyways?

Because live horses kick back and poop. So I hear.

But if no one is around to hear it, does it really happen?

I think we might be confusing horses and trees. So if you kick a dead horse in a forest and nobody hears it fall...???...you know, I'm not sure where I was going with this. Never mind.

If you poop a horse in a tree does it still fall?

Unknown

Nellobee wrote:

The_Valeyard wrote:

I think I see what you are saying. I'm not sure I buy it, but if you think Christopher Eccleston was the better Doctor Who since its relaunch, I guess you are entitled to your opinion. However, you are wrong! Everyone knows it's David Tennant.

I concur, although I believe the issue with the last two Doctors was Moffat, not the actors in question.

Why does no one like Moffat? He's a genius. The best episodes are the ones he writes. The only bad year for him (haven't seen this year) was the anniversary year because they tried to force so much stuff to make old Whovians happy. Sherlock...best episodes...the ones he writes. Jeykll was one of the best miniseries ever.

Also, no offense to Clara, but the show kind of jumped the curve when Amy and Rory left as the companions, special episodes aside.

Unknown

Congratulations. Y'all are right. Everyone else is wrong. You win. You win the arguments and my respect. I have nothing else to say. I have been bested by the better forumite(s).

GothicKratos

AM I DOING IT RIGHT?!

Unknown

I want 5 minutes of my life back for this entire ridiculous thread that I just half read.

lukewin

This issue is far from game breaking or anything that the devs should've used any weekend time on. If some servers go down, or people are unable to play, those are the times when weekend involvement is required, and I do think, they have that in place. My issue was more the way it was addressed, when it was addressed. Like I said, if the customer service response I received had been posted in any of the threads, we wouldn't be where we are today. Even if it showed up in one thread, I'm pretty sure that other forum users would've spread that word to other threads.