I would send an in-game message with player info, but as I can't tap anything but what the tutorial guide tells me to, I can't open the envelope button on the top right corner. The support email address is also not very helpful either as I got a generic bot response. Hopefully some one has found a way to get around this glitch so I can actually play the game, or a quick in-game patch is pushed.
I wish they made some other way to retrieve your player ID. I don't exactly remember which pvp name I entered, maybe that us why they haven't pushed me a fix.