Game breaking glitch (annoying tutorial pop up)

Unknown

I have encountered a glitch which locked me out from playing the game. The glitch involves the new cover training system, and the old tutorial hints.

I received an Iron Man Armored Assault cover via token. When I claim it, the hint pops up, "guiding" me how to train my abilities. It will lock me into going into the train menu, with no way of ignoring or canceling the hint. I cannot train Armored Assault any further, as I have reached the ability limit of 4/4/5 max. The button for train is greyed out and I cannot cancel or ignore the hint. This locks me to the screen and I cannot do anything in the game.

I tried exiting the app and restarting. It does nothing as the same hint will pop up as soon as I enter the game and the cycle continues.

My suggestion to fix this glitch is to simply add an option to ignore Hints, or be able to cancel a hint when prompted. Also, resetting the Hints from options was nEot helpful.

I am in the middle of the Avengers tournament, and this game breaking glitch on the last day has ruined my chances at placing in the top bracket to win covers for my Captain America. I was also looking forward to winning the Spider-man cover, but those hopes are dashed due to this bug locking me out of finishing the tournament.

Unknown

I would send an in-game message with player info, but as I can't tap anything but what the tutorial guide tells me to, I can't open the envelope button on the top right corner. The support email address is also not very helpful either as I got a generic bot response. Hopefully some one has found a way to get around this glitch so I can actually play the game, or a quick in-game patch is pushed.

IceIX

Jquan23 wrote:

I would send an in-game message with player info, but as I can't tap anything but what the tutorial guide tells me to, I can't open the envelope button on the top right corner. The support email address is also not very helpful either as I got a generic bot response. Hopefully some one has found a way to get around this glitch so I can actually play the game, or a quick in-game patch is pushed.

You may have gotten a generic cut and paste response, but I can guarantee it wasn't a bot. I don't have access to the customer support tools myself, but have you been able to provide your PVP name or (if you linked with FB) your Facebook email to that mail? Without the in-game feedback form giving you your UserID, those are the two quickest ways we can find your account and get you back to playing.

Unknown

My pvp name should be jquan23.
I sent you a pm of my Facebook link email.

Unknown

Thanks for the quick response Ice! I've been itching to play throughout the day to get my ranking up before the avengers tourney ends, but I've gotten no responses to my problem. Hopefully you can help me find a solution. Thanks for taking the time!

IceIX

I'll do my best. As I said, I personally don't have access to the customer support tools, so I can't poke the database myself. I *can* push all the bits needed for the people who do have those tools to do what they need to do though.

Out of curiosity in trying to track things down. Did you by any chance use the Reset Hints function in the Options at all? Trying to figure out why a Tutorial that you're obviously past would be rearing its head again.

Unknown

My guess is that since I used a cover token to get the Armored Assault, and the ability system was revamped, it treated my iron man as a new player overall. Some players may not have ha a problem with this as thu can still train abilities, but for players who hit the max cap, this can be a problem, as you can't avoid or cancel the hint guiding you to train the new cover.

Only after I ran into this problem, I tried a couple of different things to get rid of the tutorial hint. I tried resetting hints, reinstalling the app, resyncing with my Facebook link, etc. None of these things have helped.

Unknown

I actually have the EXACT same problem on my game, with my maxed out Storm. I hope that you can help me too, my pvp name is Flarez and it's linked to my facebook account

Unknown

I am also suffering from this issue. Any assistance is greatly appreciated as I want to access teh PVE event asap. Other folks in the forums have posted about this.I am currently "Stuck in training power" screen. I can confirm this came after hit "RESET HINTS " and won a cover for a maxed out heroe. I missed a pop up for the new event and clicked reset hints in hopes of reading it again. Now I am stuck. Any fixes?

IceIX

Just to let everyone know, we're currently, right this second, looking into this. It *seems* to be relatively isolated cases, but people who get hit naturally can't progress at all. If you have this issue, *please* make sure you've made a support ticket about it. If you can hit the Feedback button (the mail icon in the upper right) ingame, that's the best way. If not, please mail mobilesupport@d3p.us with your PVP name and/or the email you have linked to Facebook (if you linked our game to FB).

Unknown

Thanks for the update. I was hit by the bug and its rather frustrating. Any ETA on a fix? The unstable iso event is cool and the rewards are incredible and losing out nearly 2 days of progress will hurt badly.

Unknown

Has anyone hit by the bug managed to send and in game e-mail? I have tried for a few minutes to hit the mail icon before the pop up but no luck. Any one else?

Unknown

As far as I can tell, there is no way to do anything other than hit the options button before the message pops.

Now if only there was a 'disable hints' button instead of reset hints.

I reset the hints on mine A LONG time ago; and have played through the early stages repeatedly. I have no idea why I got this bug now!

Unknown

I think that is one of the most frustrating things about this bug.
Also, I don't think I'm getting daily login bonuses, as the screen jumps straight to the tutorial and doesn't show I got the login bonus.

Unknown

Issue has been fixed for me THNAK YOU. I did not receive any rewards from the captain?hawkeye tourney, but thats all right. Thanks for fixing this.

Unknown

How did you get the issue fixed?

Unknown

I have this same issue, already sent my email in. Unfortunately they asked for my player ID, and that's impossible to get.

Unknown

Been trying to get this fixed for two days now only reply I got was this


Marvel Puzzle Quest (D3 Publisher)

Oct 24 17:50 (ADT)

Hello!

We run an automatic fix for this bug daily .
Your game should be working properly within 24 hours.
If for some reason it is not, please let us know!

D3Publisher Support Team

If you have any further questions, feel free to contact us, visit our website at http://www.d3p.us/, or stop by our forums at www.d3pforums.com for more information.

My PVP is russnout I have spent about $150 on this game and can not play is getting beyond annoying at this point any help to solve this would be great thanks

Unknown

I wish they made some other way to retrieve your player ID. I don't exactly remember which pvp name I entered, maybe that us why they haven't pushed me a fix.

Unknown

Jquan23 wrote:

I wish they made some other way to retrieve your player ID. I don't exactly remember which pvp name I entered, maybe that us why they haven't pushed me a fix.

Wish I knew how to retive your PVP I just use something I know all the time and use for other sites.

Unknown

OMG finally got the fix. I'm so happy!

What I did was go to the options menu before you start the game and click the "connect to Facebook icon". It connected and then I entered the game. The stupid tutorial hint was gone and the new events popped up.