Message from the MPQ Team About Recent Server Issues (8/5)

LakeStone

Hi Everyone -

We were online last night when the server went down for all players. Unfortunately, it was not a quick matter of just rebooting the servers and it took several hours to get the game back online.

In short, even though we added more servers to handle all the new players, one of our older caching servers was under enough load that it began queuing requests and eventually went down. This resulted in all requests being queued up before eventually timing out. We had planned to replace the old caching server, and accelerated our plans after the first outage. We've completed this upgrade now, and don't anticipate issues with our caching servers.

We want to give you more of an assurance that these outages are being addressed and believe we’ve addressed the issue that caused the outage last night, but still feel it would be foolhardy not to give the caveat that we could always run into something unexpected.

Tonight we will have engineers monitoring the game activity during peak hours to ensure that the issues do not arise again, and if they do, that we respond as quickly as possible.

We appreciate the attention we’ve gotten lately from both Google and Apple and hope that this newest influx of players provides a larger community for the game and more Alliances to compete against. Again, and we know it does little to help, but we really do appreciate your patience and sticking with us while we work through this period of growth.

Thanks,
The MPQ Team

Mod Edit (Riggy): Links to previous posts on this topic:
Update: Rewards and Server Status (8/4)
Server is Down (8/5); Update: Service Restored!

Unknown

Good news.

scottee

OP must be a troll! The above statement can't possibly true! All of the ridiculous assumptions of the forum whiners must absolutely be true: The devs were sleeping all night and no one even knew for 4 hours that the servers were even down. The devs are incompentent, and this could have obviously been prevented and easily resolved by these awesome solutions that undergrad CS students have outlined off the top of their heads in various posts. How did they not predict and prepare for every possible future event and have a solution ready made for it? And...did they make sure the power cord was plugged in?

J/K Devs, awesome work. We appreciate it.

Unknown

LakeStone wrote:

We appreciate the attention we’ve gotten lately from both Google and Apple and hope that this newest influx of players provides a larger community for the game and more Alliances to compete against. Again, and we know it does little to help, but we really do appreciate your patience and sticking with us while we work through this period of growth.

The thing is, you are happy to grow, but since it is at our expense, I am not sure we should show any compassion to D3P.

It's been a month since I have asked for a compensation because of the sudden drop of the Iso price (which is your online currency), and I had no response whatsoever, even though I brought the case to Google (and you were Carbon Copied). The amount lost for me in the devaluation is 2,300 € (2 thousand 3 hundred). It's not a ridiculous amount.

You've taken us as fools for months, and you milk the cow as much as you can, throwing **** tokens at our face as if we were homeless begging in the streets. You are disgraceful.

So, I'm sorry to say, but I don't care less about your pathetic Team message. You've made promises for months, and it's always the same thing over and over again.

You know better than us what we should enjoy as a game experience. Thus, you created Team Up. Useless thing that about 55 % of players don't like.

What about the rest of our questions and suggestions ?

What's the use of spending hours "listening to us" on the forum, if the result is Team Up ?

Thank God I am in a cool Alliance with guys who make me enjoy the game, otherwise I would have called it quit.

FYI, I am still waiting for my rewards to come in : 12000 ISO, 3 Deadpool covers (one of each) and 2 Blue Hood Covers (edited, forgot the Alliance Hood cover).

Nothing less than $40 worth in rewards.

Unknown

arktos1971 wrote:

LakeStone wrote:

We appreciate the attention we’ve gotten lately from both Google and Apple and hope that this newest influx of players provides a larger community for the game and more Alliances to compete against. Again, and we know it does little to help, but we really do appreciate your patience and sticking with us while we work through this period of growth.

The thing is, you are happy to grow, but since it is at our expense, I am not sure we should show any compassion to D3P.

It's been a month since I have asked for a compensation because of the sudden drop of the Iso price (which is your online currency), and I had no response whatsoever, even though I brought the case to Google (and you were Carbon Copied). The amount lost for me in the devaluation is 2,300 € (2 thousand 3 hundred). It's not a ridiculous amount.

You've taken us as fools for months, and you milk the cow as much as you can, throwing **** tokens at our face as if we were homeless begging in the streets. You are disgraceful.

So, I'm sorry to say, but I don't care less about your pathetic Team message. You've made promises for months, and it's always the same thing over and over again.

You know better than us what we should enjoy as a game experience. Thus, you created Team Up. Useless thing that about 55 % of players don't like.

What about the rest of our questions and suggestions ?

What's the use of spending hours "listening to us" on the forum, if the result is Team Up ?

Thank God I am in a cool Alliance with guys who make me enjoy the game, otherwise I would have called it quit.

FYI, I am still waiting for my rewards to come in : 12000 ISO, 3 Deadpool covers (one of each) and 2 Blue Hood Covers (edited, forgot the Alliance Hood cover).

Nothing less than $40 worth in rewards.

Very well said. Teamups only benefit the ai. Its amazing how they can cast the teamups 2 times in a row and we can't. I swear they get double when matched. Either way i have to say that the op message is a bit disappointing say the least

Unknown

And as someone stated previously, AI CAN play the ability of one of his team character.

We can't.

Unknown

Hi Lakestone,

Why is no-one from the team responding to the significant number of posts / threads / comments in the last few months about event end times, and the impact on EU/Africa residents?

Why is this relevant to this thread? Well, the issue of server overloading would surely be reduced if event end times were staggered 6-8 hours apart for different regions.

M C K

DrUnpleasant wrote:

if event end times were staggered 6-8 hours apart for different regions

Not being dense...just want to know if you mean:

1) Instead of most events ending at 00:00 or 12:00 EST, end events at 00:00, 06:00, 12:00, 18:00, or 24:00 EST in random order (example uses 6 hours apart)
2) One event has multiple end times (around a given time zone's 00:00 or 12:00, depending on majority player location in each bracket)

I think the former makes more sense, and I imagine that is what you intend with your suggestion. Unfortunately this prevents some time zones from having a legitimate shot at a new character or desired rare cover if there is only one event featuring that character/cover. The latter may conditionally make sense, but I'm not sure D3 has the capability to determine player location and bracket by it effectively.

Or is neither explanation correct and I'm way off? Can you use an example?

Unknown

I think this is the first extended explanation coming straight from the devs I've read on these forums, appreciate it, massive step in the right direction.

Hope you'll also do something about the ninja updates (see the current no more boosts outrage) and the tendency to use us as beta cows to slaughter (Team Up.. hate it with a passion).

Thanks, and keep reading us. We're loving the game, hence our passionate comments

Unknown

M C K wrote:

DrUnpleasant wrote:

if event end times were staggered 6-8 hours apart for different regions

Not being dense...just want to know if you mean:

1) Instead of most events ending at 00:00 or 12:00 EST, end events at 00:00, 06:00, 12:00, 18:00, or 24:00 EST in random order (example uses 6 hours apart)
2) One event has multiple end times (around a given time zone's 00:00 or 12:00, depending on majority player location in each bracket)

I think the former makes more sense, and I imagine that is what you intend with your suggestion. Unfortunately this prevents some time zones from having a legitimate shot at a new character or desired rare cover if there is only one event featuring that character/cover. The latter may conditionally make sense, but I'm not sure D3 has the capability to determine player location and bracket by it effectively.

Or is neither explanation correct and I'm way off? Can you use an example?

With pvp there are shields so it is less of a detriment to missing the last few hours of an event for sleep/work/life. This is entirely not true for most PVE events where missing the last rush mostly negates all the work put in for the last 3/7/10 days. I would love to see each PVE event offer variably timed brackets so you can choose between a handful of different end times (and start times I suppose), essentially creating multiple global bubbles each populating its own set of brackets and ending at different times. Alliance scores would not be finally tallied until every 'bubble' was complete.

Unknown

arktos1971 wrote:

LakeStone wrote:

We appreciate the attention we’ve gotten lately from both Google and Apple and hope that this newest influx of players provides a larger community for the game and more Alliances to compete against. Again, and we know it does little to help, but we really do appreciate your patience and sticking with us while we work through this period of growth.

The thing is, you are happy to grow, but since it is at our expense, I am not sure we should show any compassion to D3P.

It's been a month since I have asked for a compensation because of the sudden drop of the Iso price (which is your online currency), and I had no response whatsoever, even though I brought the case to Google (and you were Carbon Copied). The amount lost for me in the devaluation is 2,300 € (2 thousand 3 hundred). It's not a ridiculous amount.

You've taken us as fools for months, and you milk the cow as much as you can, throwing **** tokens at our face as if we were homeless begging in the streets. You are disgraceful.

So, I'm sorry to say, but I don't care less about your pathetic Team message. You've made promises for months, and it's always the same thing over and over again.

You know better than us what we should enjoy as a game experience. Thus, you created Team Up. Useless thing that about 55 % of players don't like.

What about the rest of our questions and suggestions ?

What's the use of spending hours "listening to us" on the forum, if the result is Team Up ?

Thank God I am in a cool Alliance with guys who make me enjoy the game, otherwise I would have called it quit.

FYI, I am still waiting for my rewards to come in : 12000 ISO, 3 Deadpool covers (one of each) and 2 Blue Hood Covers (edited, forgot the Alliance Hood cover).

Nothing less than $40 worth in rewards.

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unknown

Aebramz wrote:

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unfortunately, with the way events are structured, MPQ sort of is life, if you want to do well at all. I had to make sure to return to MPQ quite often during the day to score really well in the Deadpool event (even then, family came first during the last 2 hours of the event). And all of it for naught because even though I placed in the Top 10, I have yet to properly receive any rewards from that event. (And if you're wondering how I got top 10 and was occupied during the last 2 hours, I had to sneak off and play a stupid phone game for a few minutes to make sure I placed high enough. Yeah, that's MPQ event life.)

I don't get whiny and I don't often quit games (I'm usually the last of my friends playing any game). But I did schedule much of my life around MPQ events. And because of the result of the last event giving me nothing for it, it might actually be time for me to quit. We'll see how many days it takes D3 to make good on my rewards, if ever.

Dreylin

arktos1971 wrote:

It's been a month since I have asked for a compensation because of the sudden drop of the Iso price (which is your online currency), and I had no response whatsoever, even though I brought the case to Google (and you were Carbon Copied). The amount lost for me in the devaluation is 2,300 € (2 thousand 3 hundred). It's not a ridiculous amount.

Actually, that will seem like a pretty ridiculous amount to most of the people around here....

Unknown

Dreylin wrote:

arktos1971 wrote:

It's been a month since I have asked for a compensation because of the sudden drop of the Iso price (which is your online currency), and I had no response whatsoever, even though I brought the case to Google (and you were Carbon Copied). The amount lost for me in the devaluation is 2,300 € (2 thousand 3 hundred). It's not a ridiculous amount.

Actually, that will seem like a pretty ridiculous amount to most of the people around here....

Most probably, but that's not the point here.

Unknown

gelatin wrote:

Aebramz wrote:

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unfortunately, with the way events are structured, MPQ sort of is life, if you want to do well at all. I had to make sure to return to MPQ quite often during the day to score really well in the Deadpool event (even then, family came first during the last 2 hours of the event). And all of it for naught because even though I placed in the Top 10, I have yet to properly receive any rewards from that event. (And if you're wondering how I got top 10 and was occupied during the last 2 hours, I had to sneak off and play a stupid phone game for a few minutes to make sure I placed high enough. Yeah, that's MPQ event life.)

I don't get whiny and I don't often quit games (I'm usually the last of my friends playing any game). But I did schedule much of my life around MPQ events. And because of the result of the last event giving me nothing for it, it might actually be time for me to quit. We'll see how many days it takes D3 to make good on my rewards, if ever.

If you didn't get your Deadpool covers... would your life be over? ... maybe your priorities are wrong? Just saying, don't blame D3 for your prioritization in life.

I generally say **** PvE and just play casually in PvP and then do a final push / shield... takes a minimal amount of time for rewards. Am I now.. ~2-3 covers behind on Deadpool, yup.. but does it make that much of a difference? Don't think so.

Unknown

Aebramz wrote:

gelatin wrote:

Aebramz wrote:

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unfortunately, with the way events are structured, MPQ sort of is life, if you want to do well at all. I had to make sure to return to MPQ quite often during the day to score really well in the Deadpool event (even then, family came first during the last 2 hours of the event). And all of it for naught because even though I placed in the Top 10, I have yet to properly receive any rewards from that event. (And if you're wondering how I got top 10 and was occupied during the last 2 hours, I had to sneak off and play a stupid phone game for a few minutes to make sure I placed high enough. Yeah, that's MPQ event life.)

I don't get whiny and I don't often quit games (I'm usually the last of my friends playing any game). But I did schedule much of my life around MPQ events. And because of the result of the last event giving me nothing for it, it might actually be time for me to quit. We'll see how many days it takes D3 to make good on my rewards, if ever.

If you didn't get your Deadpool covers... would your life be over? ... maybe your priorities are wrong? Just saying, don't blame D3 for your prioritization in life.

I generally say tinykitty PvE and just play casually in PvP and then do a final push / shield... takes a minimal amount of time for rewards. Am I now.. ~2-3 covers behind on Deadpool, yup.. but does it make that much of a difference? Don't think so.

Everyone is free to spend his money and spare time as he wishes. We do not judge your choices in life, please respect ours... That's the least you can do.

Thank you.

Kelbris

gelatin wrote:

Aebramz wrote:

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unfortunately, with the way events are structured, MPQ sort of is life, if you want to do well at all. I had to make sure to return to MPQ quite often during the day to score really well in the Deadpool event (even then, family came first during the last 2 hours of the event). And all of it for naught because even though I placed in the Top 10, I have yet to properly receive any rewards from that event. (And if you're wondering how I got top 10 and was occupied during the last 2 hours, I had to sneak off and play a stupid phone game for a few minutes to make sure I placed high enough. Yeah, that's MPQ event life.)

I don't get whiny and I don't often quit games (I'm usually the last of my friends playing any game). But I did schedule much of my life around MPQ events. And because of the result of the last event giving me nothing for it, it might actually be time for me to quit. We'll see how many days it takes D3 to make good on my rewards, if ever.

You only needed to play a sub THREE times. When it starts, sometime in the middle, and at the end.

Kelbris

arktos1971 wrote:

Aebramz wrote:

gelatin wrote:

Aebramz wrote:

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unfortunately, with the way events are structured, MPQ sort of is life, if you want to do well at all. I had to make sure to return to MPQ quite often during the day to score really well in the Deadpool event (even then, family came first during the last 2 hours of the event). And all of it for naught because even though I placed in the Top 10, I have yet to properly receive any rewards from that event. (And if you're wondering how I got top 10 and was occupied during the last 2 hours, I had to sneak off and play a stupid phone game for a few minutes to make sure I placed high enough. Yeah, that's MPQ event life.)

I don't get whiny and I don't often quit games (I'm usually the last of my friends playing any game). But I did schedule much of my life around MPQ events. And because of the result of the last event giving me nothing for it, it might actually be time for me to quit. We'll see how many days it takes D3 to make good on my rewards, if ever.

If you didn't get your Deadpool covers... would your life be over? ... maybe your priorities are wrong? Just saying, don't blame D3 for your prioritization in life.

I generally say tinykitty PvE and just play casually in PvP and then do a final push / shield... takes a minimal amount of time for rewards. Am I now.. ~2-3 covers behind on Deadpool, yup.. but does it make that much of a difference? Don't think so.

Everyone is free to spend his money and spare time as he wishes. We do not judge your choices in life, please respect ours... That's the least you can do.

Thank you.

For the money you spent, I could probably give you a list of games that'd keep you occupied for 5 years.

I mean, I wouldn't do it because that's probably going to be about 80 games, but still.

Are you gonna play this game for 5 years?

Unknown

arktos1971 wrote:

Aebramz wrote:

gelatin wrote:

Aebramz wrote:

Well... I laughed my **** off. ... MPQ is not life, don't be such a whiney ****.

Unfortunately, with the way events are structured, MPQ sort of is life, if you want to do well at all. I had to make sure to return to MPQ quite often during the day to score really well in the Deadpool event (even then, family came first during the last 2 hours of the event). And all of it for naught because even though I placed in the Top 10, I have yet to properly receive any rewards from that event. (And if you're wondering how I got top 10 and was occupied during the last 2 hours, I had to sneak off and play a stupid phone game for a few minutes to make sure I placed high enough. Yeah, that's MPQ event life.)

I don't get whiny and I don't often quit games (I'm usually the last of my friends playing any game). But I did schedule much of my life around MPQ events. And because of the result of the last event giving me nothing for it, it might actually be time for me to quit. We'll see how many days it takes D3 to make good on my rewards, if ever.

If you didn't get your Deadpool covers... would your life be over? ... maybe your priorities are wrong? Just saying, don't blame D3 for your prioritization in life.

I generally say tinykitty PvE and just play casually in PvP and then do a final push / shield... takes a minimal amount of time for rewards. Am I now.. ~2-3 covers behind on Deadpool, yup.. but does it make that much of a difference? Don't think so.

Everyone is free to spend his money and spare time as he wishes. We do not judge your choices in life, please respect ours... That's the least you can do.

Thank you.

True, everybody is free to spend their money and time how they wish but if you are gonna openly admit to throwing away that sort of money on any game let alone a mobile phone app and then whine how they owe you a refund cause now the price is lower then dont expect automatic respect from everybody in here
I cannot respect a person who blows that amount of money on a game however I do respect your right to do what you wish with your money. So please respect other peoples rights to not have respect for you.

Unknown

Also, that complaint is total **** from a legal perspective. If you were to buy, say, a book, and a week later it's on sale, do you also think you could get a refund for what you paid more? When you fill your car up, do you come back for a refund if gas has gotten cheaper the next day? You chose to pay the price that was asked at the time. You thereby entered into a contract. And you didn't make "unless it gets cheaper in the future" a condition. Wrong expectations about the future development of prices are your own problem.

Anyway, thanks for fixing the issues, devs. Server problems just happen. We've experienced plenty of server trouble at university, with the tech stuff getting hectic and us teaching and research assistants leaning back or going for lunch until it was fixed. It really wasn't the end of the world. I had to wait a bit longer for my rewards; so what? It was a Monday morning and I had to work anyway. To my US friends, the server outage was during the night. The Deadpool PvE was over, and it was merely the last hour of the Thor PvP, the hour during which most people I know simply shield and wait anyway. Simmer down, folks, it was a minor annoyance, not nearly the end of the world.

esoxnepa

Rico Dredd wrote:

:shock:
Also, that complaint is total **** from a legal perspective. If you were to buy, say, a book, and a week later it's on sale, do you also think you could get a refund for what you paid more? .

Yes, depending on your state, absolutely.