Update: Rewards and Server Status (8/4)

LakeStone

Hi Everyone –

Thanks again to everyone for your patience regarding the server issues that all players experienced last night (EST). We were able to get the servers live again and did some research so we can prevent the same issue from happening again in the future.

Most if not all players should have received their rewards from both the “Deadpool vs. Marvel Puzzle Quest” Event and the “Lord of Thunder” Versus Tournament. We do want to make sure that players that participated in these tournaments are rewarded appropriately, therefore we will be rewarding player accounts with a bit more starting at the beginning of the “Thick as Thieves” episode that launches tomorrow at 12PM EST (please note: rewards may take 24 hours to post to player accounts).

Users who entered the “Deadpool vs. Marvel Puzzle Quest” Event will receive 1 Thick as Thieves Recruit Token, which has a chance of Deadpool in the Event Pack. In addition, users who entered the “Lord of Thunder” Versus Tournament will receive 2 Unholy Outlaw Recruit Tokens, allowing for a chance at The Hood who was the reward for the "Lord of Thunder" Tournament.

We appreciate your understanding and thank you all for playing Marvel Puzzle Quest.

eidehua

Thanks Demiurge/D3 for the forum updates on the server outage and thanks for the compensation (it's the thought that counts)


Also it seems like CAPSSTONE has been fixed

Unknown

That compensation is more than fair. Keep up the quality work.

Unknown

I'm grateful, because you're trying. Thank you.

Not sure how the 2ish % chance of a cover (per token )is compensating, but still, i appreciate the effort.

Unknown

So 1500 iso.

Meh.. would rather of gotten the blue hood that I was spending hp to shield hop for when it crashed... but I guess it could be worse.

Unknown

Sweenz wrote:

So 1500 iso.

Meh.. would rather of gotten the blue hood that I was spending hp to shield hop for when it crashed... but I guess it could be worse.

Lol you're being wildly optimistic with 3 3 star covers from 3 2 star cover packs. Personally I was more affected by the lost hour on the Thor event than the minute lost in deadpool it would be nice if I get to chose not to have deadpool compensation but have more hood compensation

mohio

1500? You're quite optimistic on those 3* pulls. Anyhow, outside of extending prize ranges as was suggested in another thread, I think this is by far the most fair solution. It still doesn't address season points for some people who were planning on putting up a bunch more points in the last hour, but I'm not sure there's much they can do about that.

Edit: forgot about the people who were planning on starting the Thor pvp in that last hour. They're not only out 5-600 season points (give or take) plus the 1-3 covers they could have won and progression rewards they missed, but now they aren't even compensated since they weren't in the event yet. Sure it's hard to know who was going to join and who wasn't, but these people surely got **** the most.

Pylgrim

Needs to be stickied up. Anyway, I'm not entirely happy. I ended in position 42 for Unholy Unlaw, and I was aiming for the yellow Hood cover which is the only one I need. I MOST assuredly would have made top 25 and get it. Now I have 4% of pulling a Hood cover and knowing my spiteful luck it will be either black or blue, if not two bullseyes.

Sweet compensation for those who played the event and barely put effort in it, or who simply could not have dreamed of placing into the top 100. Or for anyone who has already maxed Hood. For anyone else, sucks hard. As seems to be the case every single time, 2* to 3* players are the ones who get screwed the most.

The free TaT token is appreciated, I guess, since Deadpool's event was no really affected by the outage at all.

Unknown

I was actually on the other side of the coin ... I only needed one blue and my alliance was quickly getting out of #100 but with server going down we finished #86 ....
Cant you just give one top tier reward for people that tried ? (guy who ranked #50 get #25 prize ... #25 get #10 and so on)
Btw I dont need any the hood cover just dont think the 2% pull is that fair ....

Unknown

How are they going to do that when rewards already all went out over 12 hours ago?

and how fair is it to compensate everyone based on what they MIGHT have won?

Unknown

^ Fair, probably not, but as a good faith gesture, it would have gone a long way with the community...

Either way, at least we are now getting 2 or 3 coupons for compensation which is still better than nothing at all...

Unknown

I'm fine with these rewards, hopefully I can get a Gold I can use. Actually got #1 in Deadpool event so no compensation needed there, but finished #113 in Thor, which kinda sucks since I could've used the top 100 Hood cover (wasn't likely to make it further anyway.)

mohio

Ralstonator wrote:

How are they going to do that when rewards already all went out over 12 hours ago?

and how fair is it to compensate everyone based on what they MIGHT have won?

Obviously they're not going to do that since rewards are out and they'd have to do it manually probably. What makes it at least somewhat fair is that it still rewards people based on their actual standings as opposed to a flat reward/compensation which is balanced for the average player, so half (or probably more) are happy to have the extra token(s) while those who normally place higher are upset they have to rely on chance to get what they would have probably won.

Unknown

Well looks like we will get double the prize now since its down again, lol. One can hope

Unknown

This is why we can't have nice things, aka deadpool.

Unknown

LakeStone wrote:

Hi Everyone –

Thanks again to everyone for your patience regarding the server issues that all players experienced last night (EST). We were able to get the servers live again and did some research so we can prevent the same issue from happening again in the future.

Most if not all players should have received their rewards from both the “Deadpool vs. Marvel Puzzle Quest” Event and the “Lord of Thunder” Versus Tournament. We do want to make sure that players that participated in these tournaments are rewarded appropriately, therefore we will be rewarding player accounts with a bit more starting at the beginning of the “Thick as Thieves” episode that launches tomorrow at 12PM EST (please note: rewards may take 24 hours to post to player accounts).

Users who entered the “Deadpool vs. Marvel Puzzle Quest” Event will receive 1 Thick as Thieves Recruit Token, which has a chance of Deadpool in the Event Pack. In addition, users who entered the “Lord of Thunder” Versus Tournament will receive 2 Unholy Outlaw Recruit Tokens, allowing for a chance at The Hood who was the reward for the "Lord of Thunder" Tournament.

We appreciate your understanding and thank you all for playing Marvel Puzzle Quest.

"We were able to get the servers live again and did some research so we can prevent the same issue from happening again in the future. "

Oooh, that ws a finely crafted corrective action response, but unfortunately you haven't demonstrated your ability to deal with this issue. A day later, servers are down. I

Unknown

While i appreciated the extra reward you are giving out, but this doesn't apply to some people. I was one of those unlucky individual that wanted to finish Deadpool PVE event first then spend the last hour doing Thor event. According to what the post said, only people that have "enter" the PVP event get the token. Does that mean I am out of luck since i didn't enter becausei was going to start AFTER the PVE event?

Please reconsider this a little.

Unknown

wingdash wrote:

While i appreciated the extra reward you are giving out, but this doesn't apply to some people. I was one of those unlucky individual that wanted to finish Deadpool PVE event first then spend the last hour doing Thor event. According to what the post said, only people that have "enter" the PVP event get the token. Does that mean I am out of luck since i didn't enter becausei was going to start AFTER the PVE event?

Please reconsider this a little.

You know, I'd almost wish they had taken more time to give us the compensation so they could've come up with a better compensation scheme. But then they would be **** by the haters for not acting quick enough. Rock and a hard place.

Unknown

How would they compensate for that though? Do they just take the word of every single person that says "I swear I was GONNA get a high rank in the last hour!"? You know what would happen then.

Unknown

LakeStone wrote:

Hi Everyone –

did some research so we can prevent the same issue from happening again in the future.

Liar Liar your games on fire.

Unknown

Ralstonator wrote:

How would they compensate for that though? Do they just take the word of every single person that says "I swear I was GONNA get a high rank in the last hour!"? You know what would happen then.

While I understand there is no way to check if someone is "going" to play, but its still not as hard as it seems.

Look at the time when people are still playing the PVE event till right before the server crash. Most (if not all probably) will play PVP event right after that. I am one of those unlucky individual that have to grind the last hour to keep my standing above 25 on the PVE event.

I am not asking for compensation base on what could have been their ranking or progression reward or more points in their season ranking. All i am asking is to give those 2 tokens to players that play on the last 10 or 30 min before the crash (since the chance of them playing on the pvp event is very high).