Can’t contact Support in-app [Investigating]

Bubbles_CS · October 2021

There used to be an option in Settings > Help Center (FAQ) at the top-right of the page (next to the “Help” title) that would open a “chat” with support. This is no longer available.

Magic:PQ Support Team · October 2021

Hello @Bubbles_CS ,

I'm sorry to hear that you are having problems contacting Customer Support. Can you send me a screenshot of the settings screen and tell me what version of your OS?

In the meantime, you can contact us at this link: https://d3go.helpshift.com/hc/en/4-magic-puzzle-quest/contact-us/

Rebeca

Bubbles_CS · October 2021

Thanks for the link. iOS v15.0.2.

Magic:PQ Support Team · October 2021

Hello @Bubbles_CS, we had a Data Push recently that might have fixed this issue, is this problem still happening to you?

Rebeca

Bubbles_CS · January 2022

@Oktagon_Support yes the issue is ongoing, now in iOS v15.2.

Can’t contact Support in-app [Investigating]

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