UID* - can be provided if needed
What device was used when it happened? - Asus Zenpad, android version 6.0
Is it related to a specific event (or another specific battle)? Or even another part of the game (when you purchase something, editing deck, entering in any of the screens, when you level up your Planeswalker, etc)? - No
If it is in a battle, a list of all cards in the deck and possible interactions that might have happened.
In this case, the more information the player gives to us, the better.