Oktagon_Support said: Also @e3vil Could you PM me your UID so I can have my team checking your account to see if we can find something?I will be waiting.
UID* (Do NEVER post publicly your UID number on the Forum, sent me via Forum Private Message)
What device was used when it happened?
Is it related to a specific event (or another specific battle)? Or even another part of the game (when you purchase something, editing deck, entering in any of the screens, when you level up your Planeswalker, etc)?
If it is in a battle, a list of all cards in the deck and possible interactions that might have happened.
In this case, the more information the player gives to us, the better.