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Did not receive HP purchase... HELP!! [resolved]
Unknown
November 2013
edited November 2013
in
MPQ Bugs and Technical Issues
I purchased the $20 HP pack earlier today and never received it. After purchasing, I was directed to the app store to verify my payment info. It asked if I still want to make the purchase. I did. Then I was not taken back into the app, so I opened it. No message or anything. I checked, and I still have my measly 25 HP.
I checked with my online banking and the purchase did go through. I'm betting the email from iTunes will be there in the morning.
Please help!!!
Heather
0
Comments
IceIX
ADMINISTRATORS
Posts:
4,312
Site Admin
November 2013
Please both put in a ticket using the feedback form in the upper right corner of the application with the issue (so that we have your User ID) and send an email off to
mobilesupport@d3p.us
with your user ID from that form and your PVP name so that we can track the purchase. Either method should work, but just to make sure, can't hurt to do both.
0
Unknown
November 2013
Update...
When I woke up and went to check today, the app asked for my Apple ID and password. I typed it in. After a normal startup, I checked, and my HP are there!!!
0
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