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    • How to access open support tickets

    Gabrosin
    Gabrosin Posts: 259 Mover and Shaker
    in MtGPQ Bugs & Technical Issues
    Is the new system designed to only allow a player to create and update one support ticket at a time?  Is there a place I can log in and review my open issues?  I submitted a bug during Bo4T.  I submitted a previous support request during the R2O event and now I can't find how to update it and answer the support team's questions.  And now I'd like to file a ticket to request the Lotus refund, such as it is, but I can't seem to create a new ticket from inside the game.  Please tell me there's some form of website access!  Going to the Helpshift website didn't make any such access apparent.

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    Comments

    • Enygma6
      Enygma6 Posts: 266 Mover and Shaker
      Main Menu -> Settings
      Help Center & Tickets
      Access Helpshift 
      Contact Us (top right in iOS)
      this brings up the Conversation screen, where you can read their responses and reply to open tickets.
    • DBJones
      DBJones Posts: 803 Critical Contributor
      It seems to me you can only have one conversation at once, I couldn't find any way to switch. However, they don't seem to respond any faster to a new ticket, so you could just add any new issues into the same conversation.
    • Gabrosin
      Gabrosin Posts: 259 Mover and Shaker
      DBJones said:
      It seems to me you can only have one conversation at once, I couldn't find any way to switch. However, they don't seem to respond any faster to a new ticket, so you could just add any new issues into the same conversation.
      Yeah, this is the problem I'm experiencing.  I skipped responding to one open issue because I was in a hurry, then I got a response to a different issue, and couldn't find a way back to respond to the first one.  You just have to wait until they send a new message on that thread, I suppose.
    • Kinesia
      Kinesia Posts: 1,621 Chairperson of the Boards
      I went to update a ticket and it was gone in game so I had to start a new one. No longer know if the original one was even seen...

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