How to access open support tickets

Gabrosin
Gabrosin Posts: 259 Mover and Shaker
in MtGPQ Bugs & Technical Issues
Is the new system designed to only allow a player to create and update one support ticket at a time?  Is there a place I can log in and review my open issues?  I submitted a bug during Bo4T.  I submitted a previous support request during the R2O event and now I can't find how to update it and answer the support team's questions.  And now I'd like to file a ticket to request the Lotus refund, such as it is, but I can't seem to create a new ticket from inside the game.  Please tell me there's some form of website access!  Going to the Helpshift website didn't make any such access apparent.

Comments

  • Enygma6
    Enygma6 Posts: 266 Mover and Shaker
    Main Menu -> Settings
    Help Center & Tickets
    Access Helpshift 
    Contact Us (top right in iOS)
    this brings up the Conversation screen, where you can read their responses and reply to open tickets.
  • DBJones
    DBJones Posts: 803 Critical Contributor
    It seems to me you can only have one conversation at once, I couldn't find any way to switch. However, they don't seem to respond any faster to a new ticket, so you could just add any new issues into the same conversation.
  • Gabrosin
    Gabrosin Posts: 259 Mover and Shaker
    DBJones said:
    It seems to me you can only have one conversation at once, I couldn't find any way to switch. However, they don't seem to respond any faster to a new ticket, so you could just add any new issues into the same conversation.
    Yeah, this is the problem I'm experiencing.  I skipped responding to one open issue because I was in a hurry, then I got a response to a different issue, and couldn't find a way back to respond to the first one.  You just have to wait until they send a new message on that thread, I suppose.
  • Kinesia
    Kinesia Posts: 1,622 Chairperson of the Boards
    I went to update a ticket and it was gone in game so I had to start a new one. No longer know if the original one was even seen...

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