Humphrey wrote: I've never had replies from in-game tickets, but have had replies from e-mails. I assume the in-game tickets just don't work or something.
IceIX wrote: Humphrey wrote: I've never had replies from in-game tickets, but have had replies from e-mails. I assume the in-game tickets just don't work or something. Most odd. The ingame tickets go straight through to our ticket database while CS has to transfer emails over manually then answer from there. Definitely going to look into this. Are all of you using Hotmail by any chance?