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MPQ Bugs and Technical Issues
Can't connect facebook [Solved]
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darkingelf
Posts:
7
Just Dropped In
April 2017
edited June 2017
in
MPQ Bugs and Technical Issues
Every time i run MPQ i see this
And every time i push continue, so everuthing is ok, but I am afraid my phone doesn't save progression in facebook. So if i push Disconnect, i lost progression. What to do?
Sony Xperia Z ultra, Android 5.1.1
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Tombstone
ADMINISTRATORS
Posts:
1,208
Chairperson of the Boards
April 2017
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Hm... this seems to be a common occurrence with accounts that were backed through Facebook before the update to their save files went through a while back. The fix should be simple enough. If you haven't already, please try downloading the Facebook Application and sign into your account with the application on your device to see if this resolves the issue experienced.
If you're still having trouble after this and haven't already done so, please be sure to contact the Customer support team, and they'll be able to help. You can contact them using this link:
https://d3go.com/mpq-support
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darkingelf
Posts:
7
Just Dropped In
April 2017
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It is worked. Thank you
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TPF Alexis
Posts:
3,826
Chairperson of the Boards
April 2017
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I had the same issue, and downloading the Facebook app and logging in through it did clear up the problem.
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Coubii
Posts:
133
Tile Toppler
April 2017
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I have a similar problem, but only for reward sharing.
On start up, no problem. I've logged from a different device, my save was properly saved in FB (recovered automatically on the second device). But when it's sharing rewards with my buddies on FB, I always have this pop up error
Is downloading and signing in with FB app will also solve this ?
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Tombstone
ADMINISTRATORS
Posts:
1,208
Chairperson of the Boards
April 2017
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@Coubii
Signing in to the Facebook application and then connecting to Marvel Puzzle Quest should indeed resolve this issue.
However, with some players the issue may not be with not be with signing into Facebook, but rather they may have overwritten their Facebook save with a different (Generally brand new) account. So if you connect to Facebook and find that your profile is gone, fret not, simply follow up with Customer Service with your previous username, your current username, and screenshot to any one purchase receipt made out from Marvel Puzzle Quest.
As a reminder, receipts are sent to the email address that you have attached to store that you use to make purchases. So if you use Google Play, the receipt you'll receive will be from Google, iOS will be from iTunes, Amazon from Amazon, and Steam from Steam.
If you're unsure of how to reach Customer Support, you can use the following the link to contact them:
https://d3go.com/mpq-support
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Coubii
Posts:
133
Tile Toppler
June 2017
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Hey!
Just a message to say that I haven't installed fb app (I don't wanted to). But last app release solved the issue. I'm able to send rewards to friends and I received some.
Case is solved.
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Tombstone
ADMINISTRATORS
Posts:
1,208
Chairperson of the Boards
June 2017
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Closing Thread as per OP's last message.
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This discussion has been closed.
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