No confirmation email

Kiamodo
Kiamodo Posts: 423 Mover and Shaker
in MPQ Bugs and Technical Issues
ive sent in a few tickets over 5 days. I'm trying to do a latest 5* swap and I've heard nothing back from D3. Is there a direct email I should use? Any help would be great

Comments

  • Phumade
    Phumade Posts: 2,652 Chairperson of the Boards
    top of the page you'll see a button for support.  you can send CS a direct email.  If you didn't see a auto responder saying they got the email in the 1st 24 hrs, then they probably don't have the email.


  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    If you do have a ticket open, have patience in waiting for them to respond.  I've been told before that the ticketing system they use sorts by time since last update, and that includes customer replies to the ticket email, so repeated replies from you can actually move it down the list.
  • Kiamodo
    Kiamodo Posts: 423 Mover and Shaker
    Thank you very much!

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