Steam Unity Compensation

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S0kun
S0kun ADMINISTRATORS Posts: 943 Critical Contributor
in MPQ General Discussion

Thank you for your patience over the last two weeks as the new Unity engine launched and for dealing with the issues that popped up. As you can see by the number of hot fixes we've released, we've been hard at work trying to fix broken events and rewards.

Into early next week, Unity players should start seeing the below compensation hitting their accounts for the various bugs that blocked progression and earned rewards.

The potential impacts on individual player accounts were not something that we could've practically done on an ad hoc basis so we landed on this compensation package based on potential missed rewards and also replaced tokens (including DDQ Taco Tokens) into Fan Favorite Vault tokens.

Steam Unity Compensation:
1200 Shards x Clea Sorcerer Supreme
400 Shards x Aikku Jokinen (Enigma)
2500 Season Pass XP
8 x Fan Fav Vault Tokens

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Comments

  • JoeHandle
    JoeHandle Posts: 621 Critical Contributor

    .... and send out the Elsa feeder rewards please, thanks.

  • DAZ0273
    DAZ0273 Posts: 11,318 Chairperson of the Boards

    Clea? Geez, Steam players getting screwed.

  • sinnerjfl
    sinnerjfl Posts: 1,286 Chairperson of the Boards

    Is this a joke?

  • kuntilanak
    kuntilanak Posts: 156 Tile Toppler

    The amount lost/missed perceived seems to be more than that, but if the dev deems that's what's being missed, then that's that, i guess. They've lost my confidence for a while now, so my expectation is low. But this seems to be below my expectation... :|

  • Codex
    Codex Posts: 426 Mover and Shaker

    Is the strategy here to give as little as possible...so when the same bugs happen on the other platforms there justification for those eventual terrible compensation?

  • kuntilanak
    kuntilanak Posts: 156 Tile Toppler

    @Codex said:
    Is the strategy here to give as little as possible...so when the same bugs happen on the other platforms there justification for those eventual terrible compensation?

    I don't think so. For me, it's just them being stingy, trying to 'urge' us to spend more...

  • fnedude
    fnedude Posts: 408 Mover and Shaker

    Err, what about earning Crash of Titan LTs every day for the last 3 weeks? 7 days of 1LT/day, 7 days of 2LTs/day, 7 days of 1LT/day.

    Besides the free "bonus rewards" for being a VIP member (not the VIP member rewards, just the bonus ISO/CP/ELite/Heroics.

    There have been other "perks" for being a Beta2 testers.

  • ThisisClemFandango
    ThisisClemFandango Posts: 1,069 Chairperson of the Boards

    So much negativity! come on guys it's not like they've had this planned for a while, time to fine tune it and then ask players to play test it for them and then release a build that clearly needed more time in beta

    Oh no, sorry, that's exactly what's happened.

    Still....clea shards....that's...kind?

  • bluewolf
    bluewolf Posts: 6,244 Chairperson of the Boards

    @Codex said:
    Is the strategy here to give as little as possible...so when the same bugs happen on the other platforms there justification for those eventual terrible compensation?

    FYI: as someone who has been a beta tester it seems to me that the bugs are being solved across all platforms although it’s not completely 1:1. And some bugs are slightly different on different platforms.

    But as a mobile player you shouldn’t think that whenever the Unity build comes you’ll suddenly be unable to play 5Es or won’t get wave mode points. (Hopefully, since they solved those already.)

    Anyway you shouldn’t expect a repeat experience. The Steam players are sort of serving as live beta testers for the mobile gang, apparently.

  • LavaManLee
    LavaManLee Posts: 1,676 Chairperson of the Boards

    I have no doubt they are fixing things. I just think the Steam players are being totally screwed by this compensation. They are getting jack sh*te for having over a week of screwups.

  • Zarqa
    Zarqa Posts: 454 Mover and Shaker
    edited 4 July 2025, 01:03

    Probably would have been useful for S0kun to include the below Elsa compensation update in this general Compensation announcement as well… :#

    https://forums.d3go.com/discussion/comment/1056681#Comment_1056681

  • Oldman
    Oldman Posts: 26 Just Dropped In

    I play on steam, the only thing i want is that the game to run smootly. About the compensation, not complaing, i recognized we have some perks as well, the only thing i really want are my Elsa shards wich i read on a post above are coming next week.

  • Seph1roth5
    Seph1roth5 Posts: 480 Mover and Shaker

    I mentioned it on discord, but usually, mobile/gacha games give out compensation that is more than what you were screwed out of. Side note, I don't play on steam and this doesn't affect me lol

    If it was a small error that was fixed quickly, that's fine. Like if all the quests for the independence day tokens didn't work, they could just send out the 4-5 you would've earned and that'd be fine.

    For something like this that messed up nearly every aspect of the game and people missed out on a TON of rewards, it needs to be more than this list.

    It's not just a "you missed out on these 15 things so here they are." It should take into account the days/weeks of dealing with it, the frustration of trying to get around it, and the disappointment every day of going through it all over again hoping it's fixed.

    In one gacha I played, Final Fantasy Brave Exvius, we were about 6 months behind the japan version, so people knew most of what the new characters could do. One, Zidane from FF9, people were SUPER waiting for. He had a piece of gear that was very strong and unique, couldn't get the bonus anywhere else. So when he came out, people unloaded all their currency, spent $$, etc. Then it came out that his thing didn't work right. And people had unhoarded all that specifically to beat a difficult, limited event as well.

    So what the company wound up doing was sending out a huge pile of tickets/currency/whatever could've been used to pull for him, to anyone that pulled on the banner. Along with a big pile of other gifts. BUT, they messed that up to and wound up sending it to all players instead of just affected ones. Instead of trying to reclaim them, which would've been super difficult and a disaster, they just let them keep it, but then sent out another round of the same gifts to the affected players this time, so they got double.

    I used to play genshin impact a ton the first year or 2. Every ~6 weeks or so they did an update, and would list all the bugfixes, typos, and things most players didn't even know were there. And they'd send everyone some currency as an apology, even when there was nothing really gamebreaking.

  • slidecage
    slidecage Posts: 3,610 Chairperson of the Boards
    edited 4 July 2025, 17:09

    @S0kun said:
    Thank you for your patience over the last two weeks as the new Unity engine launched and for dealing with the issues that popped up. As you can see by the number of hot fixes we've released, we've been hard at work trying to fix broken events and rewards.

    Into early next week, Unity players should start seeing the below compensation hitting their accounts for the various bugs that blocked progression and earned rewards.

    The potential impacts on individual player accounts were not something that we could've practically done on an ad hoc basis so we landed on this compensation package based on potential missed rewards and also replaced tokens (including DDQ Taco Tokens) into Fan Favorite Vault tokens.

    Steam Unity Compensation:
    1200 Shards x Clea Sorcerer Supreme
    400 Shards x Aikku Jokinen (Enigma)
    2500 Season Pass XP
    8 x Fan Fav Vault Tokens

    LOL what a joke

    2500 xp season pass doesnt even come close to what was missed

    400 shardes of jokine is what 1 cover

    8x fan fav vault blah

    1200 shardes of clea so 2 covers does not even come close to not being able to complete missions

    and what about the FREAKING LAG trying to add covers

    really though i guess thanks could of been nothing but still i think most will this is nothing but a slap in the face

    again can we get the freaking lag fixxed

    didnt they say when the new engine came out we could play the same account on steam tablet and phone with a log in. dont see any log in on steam

  • SnowcaTT
    SnowcaTT Posts: 3,492 Chairperson of the Boards

    @sinnerjfl said:
    Is this a joke?

    I hope so. I sent in report day one that read:
    PC - did not get 5* covers/shards for Elsa
    Have 370 -and- 368 Yondu
    Have 370 -and- 285 Elsa Bloodstone

    ...I assume that's 12+ cover Elsa, and it was done so late we didn't get the "use abilities" 750 (+1.5 more) covers.

    I mean....you should just hand all your PC saps 13-cover 450 Elsa's for putting them through the ringer early like this.

  • bluewolf
    bluewolf Posts: 6,244 Chairperson of the Boards

    I doubt they’ll compensate people for the quests, but maybe they will.

    You could always have used the loaner in PvP to do the quests. Do 2, take the cover and do the 3rd anywhere. Plus the shards from playing pve and the pvp before.

    It sucks but it’s not impossible and they certainly don’t seem overly generous with this. OTOH you can do daily crashes and get daily play tokens multiple times a day.

  • KGB
    KGB Posts: 3,647 Chairperson of the Boards

    @SnowcaTT said:

    @sinnerjfl said:
    Is this a joke?

    I hope so. I sent in report day one that read:
    PC - did not get 5* covers/shards for Elsa
    Have 370 -and- 368 Yondu
    Have 370 -and- 285 Elsa Bloodstone

    ...I assume that's 12+ cover Elsa, and it was done so late we didn't get the "use abilities" 750 (+1.5 more) covers.

    I mean....you should just hand all your PC saps 13-cover 450 Elsa's for putting them through the ringer early like this.

    Elsa shards + covers coming separately so you'll get the ones you noted above. Not sure whether or not you'll get the 1.5 covers worth of 'Elsa quests' but I would hope that anyone who got 3 covers worth (shards + covers) of retro stuff would get that too.

    What's listed here is just compensation for what happened in Hearts of Darkness with the wave nodes etc.

    KGB

  • slidecage
    slidecage Posts: 3,610 Chairperson of the Boards

    @SnowcaTT said:

    @sinnerjfl said:
    Is this a joke?

    I hope so. I sent in report day one that read:
    PC - did not get 5* covers/shards for Elsa
    Have 370 -and- 368 Yondu
    Have 370 -and- 285 Elsa Bloodstone

    ...I assume that's 12+ cover Elsa, and it was done so late we didn't get the "use abilities" 750 (+1.5 more) covers.

    I mean....you should just hand all your PC saps 13-cover 450 Elsa's for putting them through the ringer early like this.

    Even if they didn't want to give covers for a new 5. At least 13 any 5 stars yet ur choice. Lol like that ever happen

  • DAZ0273
    DAZ0273 Posts: 11,318 Chairperson of the Boards

    And then the sympathy goes. 13 covers of a 5*...behave.

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