Account wipe out!

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Houtro
Houtro Posts: 464 Mover and Shaker
edited June 2014 in MPQ Bugs and Technical Issues
icon_evil.gif My player my account disappear, now the game starts from the beginning.

It was good until the servers fallen Saturday at night.

How to solve this!?

Thanks.
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  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    Has this happened to anyone?
  • Unknown
    Unknown
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    Yea, its common issue with steam accounts. Write to support, they will restore it, but it may take time.
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    monkatx wrote:
    Yea, its common issue with steam accounts. Write to support, they will restore it, but it may take time.

    Thanks!

    But you know how it works "time is gold"
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    monkatx wrote:
    Yea, its common issue with steam accounts. Write to support, they will restore it, but it may take time.

    monkatx

    Do you have any ideia how time can take!?


    Thanks!
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    It's really frustrating when there is no reply from the same people you pay.
  • Unknown
    Unknown
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    Did you solve it? I am not sure how long it takes, since my problem with account wipe was little special and I was geting it wiped like once a week. But it didnt bother me since I was able to recover it manually on my site.

    One and only solution I found without help of support was, if you ever played MPQ on different PC, then to find there folder of game with mpq_save.dat file, and replace it on your current PC at same directory. That isnt solution that everyone can use unfortunatelly.

    Otherwise maybe try to contact IceIX here on forum. Some time ago he said to write him with this issue and that he will send it right to devs.
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    It's not solved yet!

    I was told that they will look in my case... But for now I'm still waiting!

    Unfortunately I have tried in both PC's so it must have been overwritten.

    icon_e_biggrin.gif Thanks for your time monkatx!
  • Unknown
    Unknown
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    Hello,

    Same problem for me since yesterday...
    I'm new in this forum and i'm not able to send message to IceX....
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    Hello galiad

    It was from this email that they reply to me: support@d3p.us

    Try to explain your case!
  • Unknown
    Unknown
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    mail sent with the best explications i can give to you in english icon_e_wink.gif
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    icon_e_geek.gif Let's hope that they can fix this stuff!
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    icon_arrow.gif 5 Days... Still no account! Great service D3P!
  • Unknown
    Unknown
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    4 days for me and no answer from the support !!!! icon_twisted.gif
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    icon_arrow.gif 6 Days... Still no account!
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    icon_mad.gif I'm going mad. One week waiting! Looks like I'm waiting for drug that never arrives... I'm addicted: a fact!
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    icon_arrow.gif 7 Days... Still nothing!
  • Houtro
    Houtro Posts: 464 Mover and Shaker
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    Problem fixed!
  • Unknown
    Unknown
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    After 6 days, I received a mail from the D3 support.......... they ask me my player ID and PVP name....
    Informations that I've already give to their support in my original mail ^^
    so, 6 days to ask me informations they already have.. D3 has the best support of the world :p
  • Unknown
    Unknown
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    My account was gone on Steam too. I emailed them to try to get it restored. Hopefully it can be done.
  • Unknown
    Unknown
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    In the same boat on Android and Google Play. They instantly got the support request, they get an email back by Monday if no further news has been made.

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