PSA: You may not be able to un-favorite a Rank 5 support

bluewolf
bluewolf Posts: 6,460 Chairperson of the Boards

Numerous users who have reached Rank 5 with a favorite support cannot un-favorite them and the shards they get keep going towards it.

Until the devs fix this you should make sure you un-favorite once you have enough shards to rank it up. (or before you level it up).

No fix is known on the user side as of yet, that I am aware of.

Comments

  • BriMan2222
    BriMan2222 Posts: 1,753 Chairperson of the Boards

    Good to know. My next support is almost ready to hit R5.

  • KGB
    KGB Posts: 3,828 Chairperson of the Boards
    edited 11 September 2025, 18:33

    When did this happen?

    Last month I got Eros's Arrow to R5 via shards in the Boss event and as soon as I leveled up the support to R5, the favorite status was automatically removed (I checked which support I had favorited and it showed none).

    I bet what's happened is they haven't leveled up the support to R5 so the auto-removal of the favorite status isn't being done.

    KGB

  • frachr
    frachr Posts: 52 Match Maker

    Nice! Now I got shards for my ranked up 5* Victorious. That's a great leap forward!

  • Codex
    Codex Posts: 468 Mover and Shaker

    Nice....the clown show continues. I was wondering what the next bug would be

  • S0kun
    S0kun ADMINISTRATORS Posts: 1,026 Chairperson of the Boards

    If I could get IGNs, that would help us replicate it by mirroring an account and testing. Otherwise, we've added some additional failsafes to prevent any potential instance of this in our upcoming releases.

  • BriMan2222
    BriMan2222 Posts: 1,753 Chairperson of the Boards

    I just got my helicarrier to rank 5. It wouldn't let me unfavorite it, but after I ranked and leveled it up I was able to choose a new favorite, so no issue with this for me.

  • frachr
    frachr Posts: 52 Match Maker

    @S0kun.
    IGN: frachr
    I can't unfavorite my leveled up and ranked up 5* Victorious. All shards dedicated to my Victorious are halfed before given to my other favorite. I pay double toll.

  • WampaX
    WampaX Posts: 41 Just Dropped In
    edited 12 September 2025, 21:57

    I was also able to unfavorite before ranking up my lvl 5 - however, despite me verifying that it was no longer showing as favorited in the filter and then choosing a different favorite - the system kept the lvl5 favorited and SPLIT the next shard reward between the 2 supports.

    Had 5ish popups for the shards 1-3 at a time . . . it was bizarre.

    So . . . that's gonna be an issue for the Boss shard rewards.

    IGN is my handle here. Just happened 10is minutes ago from this post.