Switching away from FB login account

concillado
concillado Posts: 41 Just Dropped In
in MPQ General Discussion

When choosing to switch away from FB the following questions arise:

1.
Can a Google and a Steam login account also be used on an Apple device?

2.
In other words does the future without FB login mean that I can no longer play with my account on both an android device as well as an apple device? (For example on an android phone during the day and on an iPad during the evenning)

3.
Can a Steam login account be used on both versions of MPQ (mobile- as well as PC-version?)

Many thanks in advance.

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Comments

  • dianetics
    dianetics Posts: 1,640 Chairperson of the Boards

    Steam is a completely separate and cannot be used on mobile

  • DAZ0273
    DAZ0273 Posts: 10,272 Chairperson of the Boards

    I just tried to switch to Google as backup and my account has been wiped!!!!!!!!!!!!!! Uhm...help please!!!!!

  • slidecage
    slidecage Posts: 3,447 Chairperson of the Boards

    @dianetics said:
    Steam is a completely separate and cannot be used on mobile

    I thought they said there was a way to use the same account playing on stream and on a phone

  • DAZ0273
    DAZ0273 Posts: 10,272 Chairperson of the Boards

    My account is gone...I just followed what it said on Facebook. I don't even know how to contact CS...

  • LavaManLee
    LavaManLee Posts: 1,434 Chairperson of the Boards

    @DAZ0273 said:
    My account is gone...I just followed what it said on Facebook. I don't even know how to contact CS...

    support@d3go.com

    They should be able to get you restored with your in-game name. Not fun, but shouldn't be an issue.

  • Chrynos1989
    Chrynos1989 Posts: 342 Mover and Shaker

    @DAZ0273 yeah, Google is still bugged, only Facebook to Apple works properly but CS can restore your account with ingame name, but might take a few days

  • DAZ0273
    DAZ0273 Posts: 10,272 Chairperson of the Boards

    Thanks guys.

  • Chrynos1989
    Chrynos1989 Posts: 342 Mover and Shaker

    @DAZ0273 you might also want to have a receipt for an in-App purchase and/or your Facebook account name ready, they often ask for that as a way to confirm your ownership of the account

  • Chrynos1989
    Chrynos1989 Posts: 342 Mover and Shaker
    edited 26 July 2024, 21:19

    @S0kun since this Facebook chucklef*cks are a repeating issue (not you guys fault, I see the exact same things happening in other games) is there a plan for some account system? Like linking your account to your email address?

  • S0kun
    S0kun ADMINISTRATORS Posts: 675 Critical Contributor

    @dianetics said:
    Steam is a completely separate and cannot be used on mobile

    It can if you contact CS with you mobile IGN. Ask them to link your accounts and you'll be able to switch between the two devices.

    @DAZ0273 said:
    I just tried to switch to Google as backup and my account has been wiped!!!!!!!!!!!!!! Uhm...help please!!!!!

    Your Google account has a 0 day account on it and not pointing to the right data. CS can walk you through the fix.

    @Chrynos1989 said:
    @S0kun since this Facebook chucklef*cks are a repeating issue (not you guys fault, I see the exact same things happening in other games) is there a plan for some account system? Like linking your account to your email address?

    No plans to centralize accounts yet since our other mobile/Steam account options are pretty stable.

  • DAZ0273
    DAZ0273 Posts: 10,272 Chairperson of the Boards

    @S0kun said:

    @dianetics said:
    Steam is a completely separate and cannot be used on mobile

    It can if you contact CS with you mobile IGN. Ask them to link your accounts and you'll be able to switch between the two devices.

    @DAZ0273 said:
    I just tried to switch to Google as backup and my account has been wiped!!!!!!!!!!!!!! Uhm...help please!!!!!

    Your Google account has a 0 day account on it and not pointing to the right data. CS can walk you through the fix.

    @Chrynos1989 said:
    @S0kun since this Facebook chucklef*cks are a repeating issue (not you guys fault, I see the exact same things happening in other games) is there a plan for some account system? Like linking your account to your email address?

    No plans to centralize accounts yet since our other mobile/Steam account options are pretty stable.

    Thanks @S0kun

    Not sure if I have done this right but I went through the Help section in game and there was a chat thing and I explained the problem and was asked for an email address and that is as far as it has gotten so I assume I just wait for an email now. Never used CS before so hopefully I haven't messed up.

    It is a bit weird having hit notifications come through on my tablet but I can't do anything about getting revenge, lol!

  • bluewolf
    bluewolf Posts: 5,816 Chairperson of the Boards

    @DAZ0273

    You should use send an email from outside the game to contact CS. In game help is basically not a reliable system.

    I would just do that even though you submitted in game and say you prefer using email or something.

    support@d3go.com

  • Zarqa
    Zarqa Posts: 335 Mover and Shaker

    Agree, don’t use the ingame help system

  • DAZ0273
    DAZ0273 Posts: 10,272 Chairperson of the Boards

    OK - I will do that too.

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