Something Went Wrong Again... after winning the match

Machine

Hi Lu, @Magic:PQ Support Team , this won't be an easy one...

I got a "Something Went Wrong" message after winning my match during the "Who's the Killer" event. I was at a score of 100 and should have earned 10 additional points due to the win. I kept hitting "Retry", but the error kept popping up. I switched from WiFi to 5G and kept hitting "Retry" over and over, but the error message didn't go away. I switched back to WiFi and kept trying again. Still no luck. I hit the Cancel button and my score stayed at 100, not counting the win. I restarted the phone and played my last match. After I won that match, my score jumped up from 100 to 120?? However, my team mates only saw my score as 110. So somewhere the game knew I won, but it didn't show this on several places where scores are being tracked.

Now here's what I want: I'm not interested in giving me one tier up regarding individual rewards. At the end of this event, the result screen still showed I had a score of 120 and give me first place rewards. I want the extra (missing) 10 points to be added to my total score. It makes a lot of difference to me. I am playing to be the best player in the game and I don't care about the rewards or your apologies. I've lost streaks of 26 and 29 due to bugs (Crash Nissa's Elemental token stuck on screen and in the other case the LPS and Baral popping up simultaneously, effectively locking me out) and this one has destroyed my faith in this game. This is the only way to restore the wrongs this game has done to me. I don't care if you have to hack the database for it. I want those 10 points for me and my team. This is the final straw for me, being close to just quitting entirely. I've invested 7 years and I've had enough of this; 10 points is all it takes - adjusting my score from 34805 to 34815, no rewards or apologies needed. I have accumulated enough of those already over the past years.

See screenshots for additional info. Oh, and you may also want to consider the info here:
https://forums.d3go.com/discussion/90033/webcore-q-a-session-march-2024-answers-posted#latest

I was the one who asked question number 4. What have you done in the meantime?

Look at @madwren 's and @totalsiege 's responses. It's not just me. I've said it before... THIS should be your number 1 priority in the game. Have SOME way to fix the wrongs that happens to players. Giving one tier up in rewards or apologies isn't the general solution and CERTAINLY isn't helping me.

I apologize up front for the tone, but I'm done being a nice guy.

EDIT: I also wrote a ticket to support.

naabaldan

This is not the first time this happens.
But never ever coalition points were adjusted before. No chance.
In case they will add the 10 points it will open the door for all players facing softlocks, sww, or app terminations to request the same.

TIMEWARP

@naabaldan said:
This is not the first time this happens.
But never ever coalition points were adjusted before. No chance.
In case they will add the 10 points it will open the door for all players facing softlocks, sww, or app terminations to request the same.

Which would be a bad thing? As long as you can prove that the game screwed you over through bugs, players should be able to get the missing points. Machine has receipts.

Yammanig

This has been a bone of contention for years.
As Machine rightly says a lot of players don’t give 2 hoots about lost rewards a few Runes or a duplicate pack are nothing.
The issue is the lost points and the standing.

Machine

@naabaldan said:
This is not the first time this happens.
But never ever coalition points were adjusted before. No chance.
In case they will add the 10 points it will open the door for all players facing softlocks, sww, or app terminations to request the same.

That doesn't mean they can start doing it. I spent another 30-40 minutes describing this issue and providing all these screenshots as proof. These issues have been addressed over and over and are easily swept under the rug by giving the players some measly compensation. The team events during the weekend are the only way of actual competition between teams and players. What is the meaning of all that if the game doesn't award the correct points? It's nothing more than an illusion.

The new devs started out great after their take-over, but the communication has dwindled very rapidly over the past few weeks / months. The lack of the interest in the players' issues and the plethora of bugs in the game will be its downfall. They have to act now to keep at least a small amount of credibility, even if it takes something as "rigorous" as adding points to a player's and the corresponding team's scores. It's their / the game's mess, not the players or the teams.

Opperstamper

I'm here to support this case. I had the same goal as Machine describes, to be high on the yearly leaderboard of top scorers. If it wasn't for game crashes and a surprise weekend with HxB recharging unexpectedly, I would still be competing for the 2024 title.

I gave up the chase. But I hope this helps Machine and others to have a fair shot at the title. I definitely understand the frustration.

HotCarl

My feel is if there is going to be competitive play there should be a remedy for any in game issues that impact the score (if proof supports the claim). Not an ill-fitting bandage that is carelessly tossed on to stop the crying. Why should any of us invest the time needed to play at a high level if that investment doesn’t provide the option for an equivalent return?

BlessedOne

I lost a whole match of this weekends event because of the SWW error. I couldn't event start the round. How do I prove that happened?

ezrael1234

Losing Maxhine would be a huge blow to the game. If the devs don't recognize this they shouldn't be surprised when more and more people leave the game.

The game needs more players. New content helps draw new players but it's veteran players like Machine who help keep new players interested after they get bored because trying to achieve perfection amidst the meta cards and the numerous bugs is impossible. Yet some few still try and what they are able to achieve inspires others to do likewise, keeping them playing.

Fix the score for Machine. Make fixing these scoring bugs a priority and keep the veteran players thar help inspire new players to keep playing to achieve the impossible dream of perfect scores

BadHippo

I agree with pretty much that has been said here. I don’t see why it is so difficult to restore the score of the players and their coalition when enough evidence is provided.
This has happened to me and many others before, and is very frustrating. Please note that some of us are competing to be as high as possible in the unofficial yearly leaderboards, both individually and as a coalition. In fact, I would say that this is one of the main motivations to keep playing this game for many veterans.
Machine isn’t just the leader of TeamReckless, he is the glue that keeps us together. We have been playing together for quite some time now, and I know he wouldn’t make any requests unless they were fair and reasonable.
Please fix the scores when these things happen, and work on the bugs so they don’t happen again. Thanks!

naabaldan

Just to be clear I would love to see a policy change that allows coalition points to be restored. We all lost tons of points to softlocks or app terminations.
But how to proof it and isn't it unfair when one get points restored and one not.
Remember the app termination at a certain time that happened again and again.
It's not an easy decision.

TIMEWARP

@BlessedOne said:
I lost a whole match of this weekends event because of the SWW error. I couldn't event start the round. How do I prove that happened?

Like Machine did: being so cautious that you screenshot/film every start and end of every match.

In general I believe that if you can prove with vids/screenshots that the game froze, you should get the points added. Doesn't even need to be immediately, for top teams it's rarely about the event rewards but all about the overall points.

Opperstamper

@TIMEWARP said:

@BlessedOne said:
I lost a whole match of this weekends event because of the SWW error. I couldn't event start the round. How do I prove that happened?

Like Machine did: being so cautious that you screenshot/film every start and end of every match.

In general I believe that if you can prove with vids/screenshots that the game froze, you should get the points added. Doesn't even need to be immediately, for top teams it's rarely about the event rewards but all about the overall points.

Ever since taking screenshots has caused crashes for me, I don't believe that evidence in this form is a good solution. I for one am not using that anymore during events that I care about.

There's a full digital log of all matches that have been played. That is where the solution should be found.

LoboX01

@Machine

Not sure if they gonna fix that or not, if yes, when etc.

But as far as I know, the perfect score tracking is a player based database, nothing to do with the developers. Since you have the screenshots and stuff, wouldn't it be possible to make an adjustment in the database simply, and show your points as max?

I am aware that it can impact the total coalition score, but there is a solution for that too. Again, just for the database take the 10 points away from another player, and give to you, overall coalition score stays the same, but for perfect score tracking you get your steak alive.

I am not saying the devs should not address these crashes, but meantime this is something, and again tracking this was always maintained by players.

Larz70

@Machine, the screenshots you provided are good enough for me. I will update the unofficial leaderboards with your score.

For other players who can provide the same screenshot, I will update your score.

For players who experienced SWWs, lost the match, but solo and team scores remained consistent, I'm sorry but I can't do anything about that. For example, if Machine's solo leaderboard score remained at 110, then I can't update his score to 120 even though he won the match before getting hit with an SWW. Thanks for understanding.

https://ftamtgpq.pythonanywhere.com/coalition/Machine/player_detail
https://ftamtgpq.pythonanywhere.com/coalition/yearly/player_season

Fireguy

I support Machine and the general conversation of this thread. I believe what Webcore has done with the game is great so far. The sets have been done well, bugs have generally been done well, new events have been done well and the quality of life improvements have been awesome. Overall, Webcore has done a very good job. I think this great job has made the community focus less on the issues of the game and more about actually playing the game with a new found focus on friendly competition. This is good! This is where peak play happens, all those other problems the community was experiencing have been (mostly) addressed and resolved, now its time to really engage in play.

505 and Webcore, there is an opportunity in front of you to capitalize on this and reap the benefits and to take the game to the next level. A more robust and dedicated player and coalition rank system has been discussed for some time now. Sure, the community leaders (Thanks Larz and everyone else!) have put together their own rank system but if you were to own this concept and input a new system into the game it would impress both veteran players and attract new players and ultimately benefit you and your business. Seasonal or quarterly rankings, additional rewards for the top teams and players, a fair system to report bugged lost points to be considered and given back to the player AND coalition. Machine has lost points multiple times due to bugs therefore killing his perfect streaks (again, the community has been focusing more on competitive play lately because ya'll have done a great job on everything else). Again, I know that Larz and community data can be edited to accommodate this stuff as well but this is time for you to shine and for you to step up and take a weakness and make it into a profitable strength.

Opperstamper said, there is a full digital log of ALL in game happenings. Surely, with the support of screenshots etc, you should be able to pinpoint what happened and when and use all the data to properly award player AND coalition the rightful points. Pair this case by case fix with a new rank system and you've got yourself a fancy new game that will impressive everybody.

Please consider Machine's request and let this begin the discussion of giving points back to players and coalitions to support the games competitive concept while you start the process of improving the in game rank system. You have done an excellent job at catching up to the many requests and fixes that were needed when Oktagon was around and now it is time to take the game to the next level for the community and for yourself. Please 1. overhaul the rank system and 2. support the games competitive play by developing a consistent and fair system to address bugged coalition points like Machine has described.

Machine

@LoboX01 said:
@Machine

Not sure if they gonna fix that or not, if yes, when etc.

But as far as I know, the perfect score tracking is a player based database, nothing to do with the developers. Since you have the screenshots and stuff, wouldn't it be possible to make an adjustment in the database simply, and show your points as max?

I am aware that it can impact the total coalition score, but there is a solution for that too. Again, just for the database take the 10 points away from another player, and give to you, overall coalition score stays the same, but for perfect score tracking you get your steak alive.

I am not saying the devs should not address these crashes, but meantime this is something, and again tracking this was always maintained by players.

Thanks for your response, LoboX01!

Yes, the score tracking is done by the player base and that exactly shows the potential this game has. There is so much more Webcore (or any other developer) can or could have done with it. Seasonal rankings, individual rankings, you name it. This could be another incentive for players to be more engaged to the game or even attract new players.

Now that we're talking about data being kept track of by the player base: if you have a good look at it, you'll see that the total number of active players has been steadily declining. The coalition events barely reach 2000 players. That's a very low number. It's nice that Webcore puts out new content to keep the game fresh, but as long as these stability issues keep happening, I'm afraid this decline won't stop.

Then we haven't even touched about communication with the player base. Apparently there is time to post some stuff about the new PMA2 set, but there's no time to issues like these. @Magic:PQ Support Team wanted to be actively involved with the player base. They wanted us to keep posting bug reports. And what is happening with all of that? Right...

Not even giving a short reply to this from the community manager shows how caring they are. It feels condescending to me.

Machine

@Larz70 said:
@Machine, the screenshots you provided are good enough for me. I will update the unofficial leaderboards with your score.

For other players who can provide the same screenshot, I will update your score.

For players who experienced SWWs, lost the match, but solo and team scores remained consistent, I'm sorry but I can't do anything about that. For example, if Machine's solo leaderboard score remained at 110, then I can't update his score to 120 even though he won the match before getting hit with an SWW. Thanks for understanding.

https://ftamtgpq.pythonanywhere.com/coalition/Machine/player_detail
https://ftamtgpq.pythonanywhere.com/coalition/yearly/player_season

Thanks Larz. I appreciate your effort. Still, this should be on Webcore, not on you. @Magic:PQ Support Team you have a great opportunity here. Don't let it go to waste.

Sarah

@Machine I’m very glad that the community can correct the unofficial record and wholeheartedly agree that it’s not the same as an official response.

I’m very disappointed in the steep drop-off in communication with the actual players. It feels very contemptuous. I wish there was more meaningful support for the community at large.

naabaldan

I just finished Titanomachy all perfect and no losses and the score shows 130.
The last 10 points were not added and the rank not adjusted.
Familiar with such glitches, I relogged in and went to the event and the score and rank was corrected.
Even though no sww or anything else unusual happened, the app went out of sync with the server. Strange.

Machine

@naabaldan said:
I just finished Titanomachy all perfect and no losses and the score shows 130.
The last 10 points were not added and the rank not adjusted.
Familiar with such glitches, I relogged in and went to the event and the score and rank was corrected.
Even though no sww or anything else unusual happened, the app went out of sync with the server. Strange.

Did the post event screen also show 140? or 130? In the response to my ticket, the service desk replied that they had implemented a change in the meantime that tracks the scores of events when matches end. Not sure what the change exactly is, as I haven't seen anything related in release notes.