Ascended Retro Rewards Policy (Updated Jan 28th)

S0kun

As seen in the most recent retro feeder changes, we've been asking players who had affected ascended characters to contact our CS team to receive retro rewards during a specific time frame. Moving forward, in lieu of reaching out to CS, we've devised a solution that is significantly more efficient for everyone so please find our new Ascended Retro Rewards Policy below.

In order to make sure retro rewards are being implemented within their correct active windows, we'll need to adjust our previous 7 day policy to a 4 day window. This is to ensure that the dev work required to make this feature available is done in tandem with other tasks to avoid any accidental extended periods where retro rewards aren't meant to be available.

Ascended Retro Rewards Policy
If an ascendable character is flagged for an upcoming feeder change, players who have already ascended them will no longer need to contact our customer service team to be eligible to receive retro rewards. Simply log into Marvel Puzzle Quest during the first 4 DAYS of a feeder change and your account will automatically be credited rewards based on their ascension level. After this 4 day period, ascended characters will no longer be eligible for retro rewards.

Our aim of this amended policy is to avoid deterring players from using the Champions 2.0 feature so characters who currently do not have feeders will also benefit from retro rewards in the future should they already be ascended.