As seen in the most recent retro feeder changes, we've been asking players who had affected ascended characters to contact our CS team to receive retro rewards during a specific time frame. Moving forward, in lieu of reaching out to CS, we've devised a solution that is significantly more efficient for everyone so please find our new Ascended Retro Rewards Policy below.
Ascended Retro Rewards Policy
If an ascendable character is flagged for an upcoming feeder change, players who have already ascended them will no longer need to contact our customer service team to be eligible to receive retro rewards. Simply log into Marvel Puzzle Quest during the first 7 DAYS of a feeder change and your account will automatically be credited rewards based on their ascension level. After this 7 day period, ascended characters will no longer be eligible for retro rewards.