Account

MissoesRicRose

I can't log into my account on Facebook, it's giving me an error.

joe_baran

I also am getting an error when attempting to load the app after the R293 update. It prompts me to sign into facebook but then says "App not active: This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated." I then have to cancel and cancel the "Connecting to Facebook" screen and continue past that.

MissoesRicRose

@joe_baran said:
I also am getting an error when attempting to load the app after the R293 update. It prompts me to sign into facebook but then says "App not active: This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated." I then have to cancel and cancel the "Connecting to Facebook" screen and continue past that.

That's exactly what's happening to me

MissoesRicRose

@MissoesRicRose said:

@joe_baran said:
I also am getting an error when attempting to load the app after the R293 update. It prompts me to sign into facebook but then says "App not active: This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated." I then have to cancel and cancel the "Connecting to Facebook" screen and continue past that.

That's exactly what's happening to me

How can I get into the game?

joe_baran

What has worked for me is:

at "Puzzle Quest" wants to use "facebook.com" to sign in prompt, I press continue. The pop up from facebook which has the error has a "Cancel" button at the top. I cancel. The next screen shows "Connecting to Facebook" with a cancel button, I press Cancel. Login Failed dialog has a "disconnect" and "continue" option, I press continue.

MissoesRicRose

@joe_baran said:
What has worked for me is:

at "Puzzle Quest" wants to use "facebook.com" to sign in prompt, I press continue. The pop up from facebook which has the error has a "Cancel" button at the top. I cancel. The next screen shows "Connecting to Facebook" with a cancel button, I press Cancel. Login Failed dialog has a "disconnect" and "continue" option, I press continue.

It's going back to the tutorial like this

DevpoolMPQ_BCS

Confirming: we are experiencing issues with Facebook. We'll be working to resolve them, but we don't expect that to happen rapidly given the timing being so close to the holidays. We're aware and are on it though!

joe_baran

@MissoesRicRose My assumption is by cancelling through the various menus, it's defaulting to whatever data is cached on my device. At least that's how it works on my iphone. Given that it seems like MPQ just responded here with this being a known issue, you might need to wait for them to resolve the issue if a workaround like mentioned above doesn't work for you.

Bigwillyg

@DevpoolMPQ_BCS can I at least get my data restored to my device from your servers? That way I can at least save it to Google.