New Ixalan black graphics and others [Investigating]

Espermeset

With the new Ixalan those black graphic issue came back again. I was mentioned it couple of days ago. They still the same and new graphics also black.

Espermeset

There is black graphics some of the events and planeswalkers also cards since last year. None of the updates can solve this problem. Even ı changed my phone months ago.

Help please...

Samsung A13

Magic:PQ Support Team

Hey, @Espermeset!

So let me see if I understand: graphics are still black/missing even days after install. Is that right?

Has it happened before to you (or to anyone reading this thread)? Please let me know so I can give more details for our team to investigate it.

I do suppose taking a while to load all graphic assets just after a new install/update is normal (that's been my experience in this and other games too) but days seems excessive and weird so I'll have it checked out, OK?

Lu

Espermeset

Support team said; change language of phone. I did it. Now it's change back to normal. I can't use my language at my phone right now but it's ok.

Magic:PQ Support Team

@Espermeset I'm glad you were able to find a solution, even if temporary. Of course, the game should work with any languages so we'll take a look at that.