Writing a ticket via in-game customer support breaking the game [Investigating]

Options
RUR_PL
RUR_PL Posts: 21 Just Dropped In

Hi, I don't know if it's intended but I was trying to send a bug tickets lately via in-game customer support and its always ended that game crashed so hard that without reinstalling it I couldn't open it again?

It's happening on Samsung Galaxy S10 with Android 12. All available patches installed.

Is it now a policy of Yours to shut down all the criticism or lower Your bug statistics this way?

Comments

  • naabaldan
    naabaldan Posts: 458 Mover and Shaker
    Options

    Same here too
    App terminates after opening a ticket that was confirmed to be send and than terminates every time on logging in. Clearing the cache won't help. Reinstalling the app does help, but the ticket is gone in that case.

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,326 Chairperson of the Boards
    Options

    Hello guys,
    Thank you for all the information provided, this issue will be investigated!
    If you have any additional information that you consider relevant, please don't hesitate to send me 😊
    Rebeca.

  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    Options

    Still an issue. Sent a ticket now, and immediately after I can't load the game without reinstalling. Clearing cache, rebooting phone does nothing

  • Predator
    Predator Posts: 21 Just Dropped In
    Options

    @FindingHeart8 said:
    Still an issue. Sent a ticket now, and immediately after I can't load the game without reinstalling. Clearing cache, rebooting phone does nothing

    Are you also using Android? With iOS I don't have such problems, send a ticket 2 days ago and the app works fine.

  • naabaldan
    naabaldan Posts: 458 Mover and Shaker
    Options

    I just created an ingame ticket (android) and the app crashes on returning to the main screen and than on logging in every time. This issue exists now for a longer period and prior to the last major update.
    The reason for my ticket: opening a booster is not working anymore and now i don't know: are those cards added to my collection or not? Battle from the ages event booster non duplicate...
    Opening a booster get stuck after claiming...

  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    Options

    @Predator said:

    @FindingHeart8 said:
    Still an issue. Sent a ticket now, and immediately after I can't load the game without reinstalling. Clearing cache, rebooting phone does nothing

    Are you also using Android? With iOS I don't have such problems, send a ticket 2 days ago and the app works fine.

    Correct, I am using an Android