Login help

Captain_Trips88
Captain_Trips88 Posts: 268 Mover and Shaker
in MPQ General Discussion

Trying to log a Support ticket but it keeps failing to send, so I'm hoping th forum might be able to help if I'm missing something obvious.

My kindle couldn't handle the update today due to space, so I deleted the app and reinstalled. chose to restore profile via facebook but when the game loaded I was doing the prologue as a brand new player. I tried logging in via Facebook but nothing, still stuck as a new player. anyone experienced this? anyone been able to restore their profile when in this position? I've been playing pretty much since the game was released so I'm a bit miffed...

I will continue to try and log a support ticket, but just hoping I'm missing something.

Comments

  • KGB
    KGB Posts: 3,286 Chairperson of the Boards

    Customer support can definitely restore your account if you know your in game Id name. It's been done before for players who have had this issue. So you've done the right thing by contacting customer support.

    KGB

  • Captain_Trips88
    Captain_Trips88 Posts: 268 Mover and Shaker

    Cheers KGB, I've gotten through with an email so fingers crossed it will get sorted soon.

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