Hi all,
As many of you are already aware, there is currently an issue with Facebook connectivity that is still not functioning properly. While we don't have any updates on the situation, we are actively working on a fix which is now in Facebook's hands. If you are seeing any Facebook error messages, please close them out until the issue is resolved.
Most importantly, DO NOT attempt to use Google Play or Apple account backups to get around the Facebook issues. YMMV, but if you have any previous game saves prior to the Facebook issue, there's a good chance that your OLD save data will overwrite your current save. Luckily our CS will be able to resolve this issue, but that unfortunately would mean more delays in getting your game restored due to having to wait for CS to get to your ticket.
Again, apologies for the inconvenience and we really appreciate your continued support!
Best, S0kun
Any update on this yet?
@sjdonnelly said: Any update on this yet?
No update yet unfortunately.
What the heck does YMMV mean?
@Flynns_Arcade_1982 said: What the heck does YMMV mean?
Your mileage may vary. So your experience might be different.
I'm glad I disconnected Facebook backup a year ago in favor of google
Is there any chance of having this issue fixed by the end of this year?
@Daniel2121 said: Is there any chance of having this issue fixed by the end of this year?
I wouldn’t bet on it, I’ve seen how the devs of another game tried to get the same thing solved for 6 month before implementing Apple and google saves
What's odd to me is that I have three devices (iphone, Android phone and iPad) and the Facebook issue is only happening on one of them (iPad). I can access it with no problem on my iPhone and Android. I just can't use my iPad right now.
Is there anything we can do? Like contacting Facebook staff or something?
Here's the reply from dev:
"Sadly the issue isn't associated with the technology. We haven't done anything to touch the FB underpinnings. Despite no change, periodically FB flags MPQ as being out of compliance of one thing or another, resulting in a process where we essentially have to appeal to overturn the decision. We submitted an official appeal yesterday and are awaiting results."
Can I ask what people's experience of this is? I've not been able to play at all since this started. The game just switches to Facebook and I get the error message. Is that what's happening to everyone else?
@HoundofShadow said: Here's the reply from dev: "Sadly the issue isn't associated with the technology. We haven't done anything to touch the FB underpinnings. Despite no change, periodically FB flags MPQ as being out of compliance of one thing or another, resulting in a process where we essentially have to appeal to overturn the decision. We submitted an official appeal yesterday and are awaiting results."
@HoundofShadow said: Here's the reply from dev:
Let me guess....posted on discord and not their official forum?
From MPQ reddit. The dev is more active in that forum.
I have a player locked out of the game because of this issue so any news of a fix or a work around would be great.
So, this is still open? Wow, Facebook really shows it doesn’t give a digestive waste… Not that I’m surprised at all…
any updates mate I really feel like we being cut off from all the stuff happening rn
@loversland said: any updates mate I really feel like we being cut off from all the stuff happening rn
We're happy to report that the Facebook login issue has finally been resolved! Please be sure to update and restart your game. Thank you for your patience and your continued support! If you encounter any issues, please contact our customer service team at https://505games.link/mpqcs
@S0kun great news, you guys rule! Tell the team thx for the efforts and the patience they had to bring up to get through to the guys at FB👍
@S0kun I still am not able to send FB friends the random rewards at the end of battles. Should that be fixed as well, or is that a different issue?
Me neither.