(UPDATE) Known Issue: 9/22 Retro Rewards Shards Not Fully Given

IceIX

Update
We're doing final testing on a fix that will pass out the missing Shards. This will go out in a data patch later today!

Original
Wanted to give a heads up that we're aware of an issue with the Retro Rewards for certain characters given out as a result of the Feeder Updates. It seems that not all bands of rewards were given out to all players, although the covers and 250 Shard 4->5 Star rewards at the very least were all hit.

We'll investigate tomorrow and figure out a course of action. Could be as simple as a re-push for the missing rewards, or may take a little finessing. In any case, you don't need to hit up CS for anything to be done manually.

justsing

Thank you, Ice! The quick communication and generosity are much appreciated!

Ready

Thanks for the update.
Will there be other retro rewards in the near future?

IceIX

Ready said:

Thanks for the update.
Will there be other retro rewards in the near future?

We'll know more when we research the issue. Since nothing's actively on fire, I decided to let the engineers sleep and worry about it in the morning. Without knowing precisely *what* happened, I'm not sure what the next step would be. What I *can* say though is that you don't need to hold on the rewards you did receive. We've confirmed that that's all been tracked correctly, so it'd just be a matter of reconciling that with the rewards you haven't earned yet.

BagPuss

Bring me my pitchfork

J/k

Bowgentle

Thank you for being on top of this!

bahamut685

Bravo for the swift notice & transparency!

Tony_Foot

Can you wait until after Emma’s pvp to fix this please 

Blackstone

Honestly, with what I got this morning, I’m not sure I would have noticed more was to come for a great while. 

Milmanias

You guys are awesome. Thank you so much first for the generosity and second for jumping so promptly on any issues that pop up. Much appreciated!

Godzillafan67

That's just a giant slap to the face...

...of honesty and open communication. Keep slapping!

Sekilicious

I wasn’t around for the original Shardmas so I assumed that the reason I hadn’t received the extra 5* covers was because the feeders had already rewarded shards. This is a very pleasant surprise, thanks 

pino

Wow son geniales! Gracias por estar alerta 

ThaRoadWarrior

Cool! Thanks for the heads up! Definitely appreciate the rewards and the coms.

turbomoose

Was a pleasant surprise to get all those covers this morning, already have 2 5* frost so won’t have to wait for the 5* store 🙂

DaSal

So impressed with the increased communication and speed with which issues are identified and then dealt with. Thanks again 👍👍

Punter1

I wonder if they paused the roll-out as I have not received any of the retro-rewards.  Though I know they were rolling out through the day so maybe I'm just further down the list.

Hammer3001

Thanks for the update.

Marc_Spector

Thanks for looking into it, Ice!

KGB

Thanks for confirming what I noticed immediately when logging in.

Seems for me at least that the 100 and 150 shards were all missing as I got 250s but no 100s or 150s.

KGB

CharlieLima

Fee free to give out shards tomorrow. Such a nice feeling to open up the app to new gifts every day!