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(UPDATE) Known Issue: 9/22 Retro Rewards Shards Not Fully Given
IceIX
ADMINISTRATORS
Posts:
4,305
Site Admin
September 2022
edited September 2022
in
MPQ General Discussion
Update
We're doing final testing on a fix that will pass out the missing Shards. This will go out in a data patch later today!
Original
Wanted to give a heads up that we're aware of an issue with the Retro Rewards for certain characters given out as a result of the
Feeder Updates
. It seems that not all bands of rewards were given out to all players, although the covers and 250 Shard 4->5 Star rewards at the very least were all hit.
We'll investigate tomorrow and figure out a course of action. Could be as simple as a re-push for the missing rewards, or may take a little finessing. In any case, you don't need to hit up CS for anything to be done manually.
23
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Comments
justsing
Posts:
506
Critical Contributor
September 2022
Thank you, Ice! The quick communication and generosity are much appreciated!
6
Ready
Posts:
2
Just Dropped In
September 2022
Thanks for the update.
Will there be other retro rewards in the near future?
0
IceIX
ADMINISTRATORS
Posts:
4,305
Site Admin
September 2022
Ready
said:
Thanks for the update.
Will there be other retro rewards in the near future?
We'll know more when we research the issue. Since nothing's actively on fire, I decided to let the engineers sleep and worry about it in the morning. Without knowing precisely *what* happened, I'm not sure what the next step would be. What I *can* say though is that you don't need to hold on the rewards you did receive. We've confirmed that that's all been tracked correctly, so it'd just be a matter of reconciling that with the rewards you haven't earned yet.
7
BagPuss
Posts:
69
Match Maker
September 2022
Bring me my pitchfork
J/k
1
Bowgentle
Posts:
7,592
Chairperson of the Boards
September 2022
Thank you for being on top of this!
1
bahamut685
Posts:
210
Tile Toppler
September 2022
Bravo for the swift notice & transparency!
2
Tony_Foot
Posts:
1,620
Chairperson of the Boards
September 2022
Can you wait until after Emma’s pvp to fix this please
0
Blackstone
Posts:
550
Critical Contributor
September 2022
Honestly, with what I got this morning, I’m not sure I would have noticed more was to come for a great while.
0
Milmanias
Posts:
16
Just Dropped In
September 2022
You guys are awesome. Thank you so much first for the generosity and second for jumping so promptly on any issues that pop up. Much appreciated!
0
Godzillafan67
Posts:
469
Mover and Shaker
September 2022
edited September 2022
That's just a giant slap to the face...
...of honesty and open communication. Keep slapping!
8
Sekilicious
Posts:
1,766
Chairperson of the Boards
September 2022
I wasn’t around for the original Shardmas so I assumed that the reason I hadn’t received the extra 5* covers was because the feeders had already rewarded shards. This is a very pleasant surprise, thanks
0
pino
Posts:
3
Just Dropped In
September 2022
Wow son geniales! Gracias por estar alerta
0
ThaRoadWarrior
Posts:
8,955
Chairperson of the Boards
September 2022
Cool! Thanks for the heads up! Definitely appreciate the rewards and the coms.
0
turbomoose
Posts:
724
Critical Contributor
September 2022
Was a pleasant surprise to get all those covers this morning, already have 2 5* frost so won’t have to wait for the 5* store 🙂
0
DaSal
Posts:
76
Match Maker
September 2022
So impressed with the increased communication and speed with which issues are identified and then dealt with. Thanks again 👍👍
5
Punter1
Posts:
716
Critical Contributor
September 2022
I wonder if they paused the roll-out as I have not received any of the retro-rewards. Though I know they were rolling out through the day so maybe I'm just further down the list.
1
Hammer3001
Posts:
77
Match Maker
September 2022
Thanks for the update.
0
Marc_Spector
Posts:
620
Critical Contributor
September 2022
Thanks for looking into it, Ice!
0
KGB
Posts:
2,732
Chairperson of the Boards
September 2022
Thanks for confirming what I noticed immediately when logging in.
Seems for me at least that the 100 and 150 shards were all missing as I got 250s but no 100s or 150s.
KGB
0
CharlieLima
Posts:
112
Tile Toppler
September 2022
Fee free to give out shards tomorrow. Such a nice feeling to open up the app to new gifts every day!
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