Game not loading

Hi all,
I’ve been having this issue for a few weeks now : I’m playing on an iPad and on a Fairphone (account saved on FB). When I’m connected with wifi I have no problem, but on the phone, I can’t load the game anymore in 4G. It won’t even start loading, I have a « check connection » message.
I have this issue with no other game or app, so I really don’t know what to do here.
Thanks 

Comments

  • LakeStone
    LakeStone ADMINISTRATORS Posts: 1,319 Site Admin
    Hi all,
    I’ve been having this issue for a few weeks now : I’m playing on an iPad and on a Fairphone (account saved on FB). When I’m connected with wifi I have no problem, but on the phone, I can’t load the game anymore in 4G. It won’t even start loading, I have a « check connection » message.
    I have this issue with no other game or app, so I really don’t know what to do here.
    Thanks 
    Thanks for letting us know.  I'm not currently aware of any long loading issues that have recently come up.  Can you share this with our customer support team at [email protected] and someone from the team will be happy to look into it further.