Suspicious game crashes [Investigating]

reaperuk
reaperuk Posts: 20 Just Dropped In
edited July 2022 in MtGPQ Bugs & Technical Issues
The last X ranked events (X = ive lost count) I've been joint #1 when near the last few fights my game crashes totally out of game losing me my 100% win streak and robbing me of joint 1st place. No warning or error report.

Thx d3go

Comments

  • Disarray
    Disarray Posts: 26 Just Dropped In
    It happened to me as well. No soft lock, no warning, no report. All other apps run more or less smoothly. Now the issue can be investigated without any resolution whatsoever 😊
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,476 Chairperson of the Boards
    edited July 2022

    Thank you for the feedback, this issue will be investigated!

    In order to help us, please provide the following information (only those you haven't provided yet) if you have it. You can PM me the answer if you prefer, or send it to Customer Support in-game:

    • UID* (Do NEVER post publicly your UID number on the Forum)

    • What device was used when it happened?

    • Is it related to a specific event (or another specific battle)? Or even another part of the game (when you purchase something, editing deck, entering in any of the screens, when you level up your Planeswalker, etc)?

    • If it is in a battle, a list of all cards in the deck and possible interactions that might have happened.

    • In this case, the more information the player gives to us, the better. 

    Thank you,

    Rebeca.

  • fox1342_2
    fox1342_2 Posts: 37 Just Dropped In
    Game crash here too - infrequent but annoying.

    Fairphone 4/Android 11
    At completion of combat: Ajani vs Tanyo

    Ajani soldier, Savior, Flumph, Djin wishes, Decimator, 

    Decimator destroyed .... and then crashed.

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