Recent Server Issues and Compensation

IceIX

While Prodigal Sun was successfully completed with Sentry having found his way into many Agent’s rosters, the recent server issues made this Event and some of the Tournaments more difficult to compete in than they otherwise may have been. We understand that playing on your own schedule and having to worry about whether servers will be fully functional at that time is definitely substandard. We are actively working on that situation and are putting full resources into making sure that the game is available to play for all users.

In the meantime, we have decided that as a result of the recent server issues that we will provide a bit of compensation for the player base. It was deemed that simply extending the rewards structure for more users like we did with Heroic Chapter 4 wouldn’t work so well since many users affected wouldn’t be in brackets that would gain much from it. It would also mean that players who were less affected (and thus likely with higher points) would gain more from this than others who may well have been hit more. Which naturally doesn’t help balance the situation much at all.

We have settled on giving out a blanket gifting of 2000 Iso-8 and 100 Hero Points to all users that have been playing the game since 5/9/2014. These rewards will be rolling out slowly to all users over the next couple of days. Since it is a blanket reward to every user in the user-base past a certain date, it will take a while for individual rewards to be sent out. So if you don’t see a reward right away it doesn’t mean it’s not coming, it’s just that the rewards server hasn’t churned through the hundreds of thousands of users in the queue before it reached a given entry.