Fix the Facebook login please!!!!!

TonyD

I use both android and ios, they all can not log in, so i have to login to apple account to sercue my acc, please fix facebook login, it’s keep pop up but when I click into it, it’s fail to login

turbomoose

glad it’s not just me , thought I’d broke something 

Bad

Happened to me on my mobile, but not on my tablet. 
I reinstalled again and then I could login again. 
I think it was triggered for trying to login on a place where I have low internet coverage.

LakeStone

Thanks! Team is aware of this happening to some users and are looking into it.  Will provide more updates as we get them.

This tip from a Reddit user seemed to help some users bypass it.

"I hit cancel on this page, and then there was a message in the app that said it can't connect to Facebook. You have the option to quit or continue, hit continue, and then you should just end up on the home screen of the app without an issue. That's what happened with me at least, I hope it will work for you too!"

BlackBoltRocks

LakeStone said:

Thanks! Team is aware of this happening to some users and are looking into it.  Will provide more updates as we get them.

This tip from a Reddit user seemed to help some users bypass it.

"I hit cancel on this page, and then there was a message in the app that said it can't connect to Facebook. You have the option to quit or continue, hit continue, and then you should just end up on the home screen of the app without an issue. That's what happened with me at least, I hope it will work for you too!"

This isn't so much the issue. The issue is our saved files. If we can't back up our files to Facebook, and let's say someone has to change his/her phone. Will his/her saved MPQ files be affected? Likewise we are unable to send Facebook gifts to our friends (someone correct me if I'm wrong on this).

supergarv

The error message basically says that the MPQ App ID has been revoced or expired.

The devs need to refresh their App tokens and/or recertify their app, so we can use the FB login through their FB app token.

Hope this will be adressed, else cross-play across ios/android or more than one device will be gone.

TonyD

LakeStone said:

Thanks! Team is aware of this happening to some users and are looking into it.  Will provide more updates as we get them.

This tip from a Reddit user seemed to help some users bypass it.

"I hit cancel on this page, and then there was a message in the app that said it can't connect to Facebook. You have the option to quit or continue, hit continue, and then you should just end up on the home screen of the app without an issue. That's what happened with me at least, I hope it will work for you too!"

Please fix it fast, so many people got the same issue on facebook but they dont say it out

bbigler

Please fix this soon

 Does this mean if you reinstall the app you will lose your progress?

Bad

bbigler said:

Please fix this soon

 Does this mean if you reinstall the app you will lose your progress?

For me it said the same MPQ IP expired.
I wasn't nervous because on the tablet I was loggin.
I uninstalled and then I was starting from zero.
I quit, I opened a Facebook page, I restarted the app and then I downloaded the account from Facebook, and then it was ready again.
The only issue is that all covers and characters graphics are blurry and need to download in game as it was the first time.

Jimsta_rooney

LakeStone said:

Thanks! Team is aware of this happening to some users and are looking into it.  Will provide more updates as we get them.

This tip from a Reddit user seemed to help some users bypass it.

"I hit cancel on this page, and then there was a message in the app that said it can't connect to Facebook. You have the option to quit or continue, hit continue, and then you should just end up on the home screen of the app without an issue. That's what happened with me at least, I hope it will work for you too!"

That doesnt solve the issue.
I am still left unable to sign in.
This came about because of the 100% /check internet connection issue that has happened when theres been an update.
3rd time this year i have had this issue.
Uninstalling/reinstalling fixed it one of the times.

Jimsta_rooney

This is what i get...

Jimsta_rooney

Fb log in

LakeStone

I have an update - It looks like this issue may persist for a few days as we are working with Facebook on getting it fixed.  Once fixed, Facebook saves will continue to work as they always have.

Best thing to do now if possible is to connect to your platform specific service for backup.  Those that play on cross platforms will likely have difficulty syncing across these cross platform devices until this is fixed.

When we have more updates, we will pass them along. Thank you for your patience and please reach out to CS if any additional issues come up.

TonyD

LakeStone said:

I have an update - It looks like this issue may persist for a few days as we are working with Facebook on getting it fixed.  Once fixed, Facebook saves will continue to work as they always have.

Best thing to do now if possible is to connect to your platform specific service for backup.  Those that play on cross platforms will likely have difficulty syncing across these cross platform devices until this is fixed.

When we have more updates, we will pass them along. Thank you for your patience and please reach out to CS if any additional issues come up.

BIG BIG THANK TO YOU, I hope you it will be done soon

Jimsta_rooney

This is not great news,i play in a t10 pvp/t25 pve alliance.
Its also end of season so im missing out on a lot of rewards.
Appreciate the update though.

Jimsta_rooney

Any more updates?
It seems ios users have found a workaround.
No such luck for android users.
If you are on ios and u havent got on pm me and i can send you a pic i found on facebook,cant post on here because ign may be same and its against community rules

Bad

Jimsta_rooney said:

Any more updates?
It seems ios users have found a workaround.
No such luck for android users.

Did you try to unistall, to open a fb page on multitask, and then dowload saved data?

Jimsta_rooney

Yes i have done anything i possibly could mate.
Same result every time

TonyD

Bad said:

Jimsta_rooney said:

Any more updates?
It seems ios users have found a workaround.
No such luck for android users.

Did you try to unistall, to open a fb page on multitask, and then dowload saved data?

I did, still the same

LakeStone

Hi Everyone - We got word that this is now fixed and should be working for everyone.  If you are still seeing any problems, please reach out to customer support at mpqsupport@d3go.com and the team will be happy to assist.  Thanks!