ios newest update (unplayable) [Investigating]
Julie71
MTGPQ Mod Posts: 707 Critical Contributor
I am having multiple reports of the latest update being unplayable for most player's. @Oktagon_Support
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The app has serious loading issues for me. About half the times the app will not load. Shows the first splash screen (a carriage up a hill) and then after 5 secs goes black and returns to the iOS main interface.
sometimes I can proceed as normal.
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Since the update I’ve had no luck with the game. I cannot load it up and play unless I uninstall the app and reinstall it. If it crashes I’m locked out until I do it again.
Basically the Home Screen will pop up with the graveyard in the background and get no further. No loading messages, no UID spot. Just stay there for 5-10 seconds and then crash.0 -
Same here. I could only load and play after the update. Then, I haven’t manage to go through the Home Screen ever since0
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Same problem for me on iOS. Tried a reinstall and it only worked for a bit. Now the app won’t load at all again0
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I'm having the same issue. I have an iPhone 12 with an up to date iOS installed, and the game will only run if I delete and reinstall the game. Then, once I close the game or it closes itself, I have to delete and reinstall again.1
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Same issue here on a iphone10 and ipad7
For a subscriber of many months, I am growing tired of continuous roll out of new products, that go out with no real testing being done to them. You can give us all the free stuff you chose to give, but I would rather have a product that is working as intended the day it is scheduled to be released. Now everyone gets to enjoy the new planeswalker, as we are locked out until you fix the stability issue on apple products.0 -
Hello guys,
Thank you for all the information provided, this issue is already being investigated!
If you have any additional information that you consider relevant, please don't hesitate to send me 😊Rebeca.
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Also chiming in on iOS crashing issues. Got it to load once by completely removing and redownloading the app, but even after that...it just went back to not working.
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Not sur if it’s just coincidence but happened after I updated and when I uninstalled the game and reinstalled I got on the game.
Couldn’t open game today so uninstalled and was again able to access the game after reinstalling.0 -
Having the same issue after updating. Shows the main load screen then kicks me out. Haven’t been able to play at all in days. Since I can’t log in the game to report the problem0
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@Reddragon277 - never publish your UID - here or elsewhere. Only communicate that in internal messages with Oktagon support or employees thereof.
I recommend that you remove your UID immediately.0 -
I too am suffering from this problem. I have not been able to get past the splash screen since the latest update. Sure hope a fix is coming soon because I'm missing out on daily rewards!0
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Still an issue with no updates of a fix in sight. Had to get a refund for my VIP. Long time player, but guess this is the end. It was fun when it worked0
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Having the same issue and it is very discouraging. I have no useful information to provide… just felt like venting.1
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same thing here. And it’s been 5 days without daily bonus nor playing events0
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Hello guys,
We apologize for the inconvenience caused, our team is already investigating the issue.
As a possible way to fix the issue, we ask everyone who is experiencing this to turn off app notifications. To do this:
Open the device Settings > Scroll down until you find a list with all apps you have installed on your device and find Magic: PQ app > Open it > Notifications > Disable it. (If the switch button is green, it's allowed. It should be gray.)
Rebeca.
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