Compensation for Wrong Rewards from The Harvesttide Event

Magic:PQ Support Team

Hello everyone,

I came to update you regarding the wrong rewarding issue with The Harvesttide event.

First of all, we apologize for taking too long and for all the inconvenience this problem caused.
As those who updated the game received a much smaller amount of Mana Crystals than those who didn't, our team chose to send players who updated the same amount of Mana Crystals they would have gotten if they hadn't updated. Therefore, those who were already in the new version will now receive the rewards corresponding to their tier in the old version.

Please check your inbox and claim your gifts!

Once again I would like to apologize on behalf of the entire team to all those who were affected by this issue.
Thank you all for your patience and understanding.

Sincerely,
Rebeca

Bil

It looks fair enough for those who updated.
What about the players that did not receive the update notification, played the first node on the old version and Lost 2 points due to the bottom node bug (and therefor their rank in the event).
Are they supposed to reach customer support to claim their 1st tier reward?

@Oktagon_Support

Scydrex7

Thank you for making what must have been a difficult decision, Oktagon and Rebeca. We sincerely appreciate it and hope that no situation arises in the future that requires such a level of compensation.

naabaldan

Thank you.

ArielSira

Thank you for this compensation. I think you did it the best way considering what happened.

Bubbles_CS

Thank you for taking the time to resolve this equitably.

Tezzeret

This won't get said to you enough. But good job with resolving  this

JinQuiet

That was a good, reasonably weighted answer to a disastrous situation.
Your community supports you when you do something good. Learning from this experience would be a step in the right direction.
Good job.

P.S. Please implement minimal in game option to copy logs that lead to a particular problem or bug available to the players. (basic copy paste would be perfect)

Endbringer

1000 Mana crystals was all people could get right? People weren't able to progress towards the next big crystal rewards, correct?

BongoTheGrey

Correct